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How Do I Apply?

How do I apply?

To apply to live in one of our homes you must have an active Property Pool Plus account. To register for an account, visit www.propertypoolplus.org.uk and follow all of the registration steps.  We will require proof of ID, (depending on your current circumstance you may also need to provide further information).

Watch this short film to help you to use the Property Pool Plus website:

Property Pool Plus film

I already live in a Halton Housing home, but I want to move.

If you are already living in a Halton Housing home and would like to move, you will also need to register on Property Pool Plus. Once we have confirmed your proof of ID and accepted your application, you will be placed in a band that reflects your housing need. You can then bid on available properties that are advertised each week.

Bidding on properties

You can bid for up to three properties in each weekly bidding cycle. When you place a bid, the system will show how many other higher priority bids are above you. You can change your bids at any point while the weekly bidding cycle is open.

A list of qualifying applicants that have placed bids will be produced when the cycle closes. The list will prioritise applicants in order of their band, and application or priority date. For more information on how to place a bid look at the How to Place a Bid document in the resources section.

Every 12 months we will write to you to check your housing situation and confirm that you wish to stay on the housing register. If we don’t hear from you within four weeks of sending you the letter, we will assume that you no longer wish to remain on the register and your application will be cancelled.

Find out more about applying to live in a Halton Housing property on the Find a Home page.

If after reading this article you are still having trouble applying to live in a Halton Housing home, get in touch with a member of our Customer Services team.

Need some help applying?

If you are a Halton resident and have a Property Pool Plus enquiry, please contact a member of our team by phone or email.

Telephone – 0151 510 5222 Email – housingoptionsteam@haltonhousing.org

If you already have a Halton Property Pool Plus account, you can utilise the client messaging service to send any enquiry.

 

Related Help & Support Articles

Find helpful articles on finding your next home with Halton Housing, and how to apply for a home here.

Help & Support Categories

We have 6 Help and Support categories to help make finding the help and advice you’re looking for that little bit easier, the categories include: Your Home, Health and Wellbeing, Help with Halton, Online Accessibility, Payments and Money and Your Career.

Available Homes

To see a full list of all our currently available homes, visit Property Pool Plus. To be able to bid to live in any of our homes, you must have an active Property Pool Plus account.

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Our Customer App allows you to manage your Halton Housing tenancy 24 hours a day, 365 days a year. You can now pay your rent, raise a query, report a repair, report anti-social behaviour and do so much more via the Customer App, download it today!

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Stay up to date with all the latest Halton Housing news here

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On Monday 1st April, we’ll be kicking off our second telephone survey of a sample of our customers chosen at random. You, or someone in your household may receive a call. The company carrying out the surveys is called Voluntas. Voluntas are fully GDPR compliant, have been provided with the minimum amount of data to carry out the survey and have been contractually bound not to share customer data with a 3rd party or use the data for any other reason. If you have any questions about the survey email Communications@haltonhousing.org