Major Adaptations
Once we receive a referral from the Occupational Therapist, and if the adaptations are in line with our policy, we may need to carry out a feasibility visit before any work is started.
There is a high demand for major adaptations, and we will contact you every six months to keep you posted on the progression of your referral.
Once we’ve completed all our assessments, and as soon as funding is available, we will arrange an appointment for the work to be carried out.
Equipment
You may need further equipment to use your new adaptation and the Occupational Therapist will arrange this for you. You can arrange this by contacting Halton Borough Council by calling 0303 333 4300.
Minor Adaptations
Once you have contacted us to request a minor adaptation to your home we will review your application. In some cases, our Construction Services Team or a Housing Options Gateway Advisor may need to visit you in your home to see exactly what work needs to be carried out. Appointments will always be made in advance, at a mutually convenient time.
We aim to complete all minor adaptations within 25 days, dependant on the type of adaptation required.
If you have recently had a change in your circumstances and require adaptations to be made to your home for your safety, get in touch with our Customer Services team via Live Chat.
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Our brand-new customer area ‘MyHaltonHome’ is now live. Packed with all the usual features such as request a repair, check rent balance and report ASB, this new and improved area is your one stop shop for managing all your tenancy needs.
Repairs is one area of our work that gets lots of customers talking! So, why not share your opinions and suggestions at our newly formed Repairs Forum? Working alongside members of our Homes Team, the forum has been set up to allow customers to directly share their thoughts, opinions and ideas on our repairs and […]
We have published our gender pay gap review for 2020, for the third year, in line with the Government’s Gender Pay Gap regulations introduced in April 2017. Highlights in 2020 include increasing our positive mean pay gap in favour of females from 1% in 2019 to 5.7%. In addition, Debbie Trust-Dickinson was appointed to our […]
Here’s our Halton Housing 2020 highlights of the year – showcasing some brilliant examples of partnership working, development progress, job opportunities, first-class service delivery, support for customers and really putting our corporate vision of improving people’s lives, into action. Well done and huge thanks to all colleagues who have contributed to our success this year! […]
We will close our normal telephone line and Live Chat for Christmas and New Year at 5:00pm on Wednesday 23rd December and will re-open on Monday 4th January 2021 at 9:00am (10:00am for Live Chat). If you have any type of general enquiry, want to check your rent balance, log a non-urgent repair or make […]
A customer has been successful in obtaining a £500 bursary from the Northern Housing Consortium to help towards the cost of a new laptop. Rachael Jones, 35, from Widnes is studying to become an electrician at college. When the Covid-19 pandemic hit back in March, schools, colleagues and universities closed their doors and switched to […]
Is your garden in need of a facelift, or some TLC? To mark the end of our 15th Anniversary celebrations, we’re delighted to announce our customer ‘win a garden makeover’ competition. One lucky Halton Housing customer will win a mini garden makeover in 2021! All you have to do to enter is to complete the form below letting us know why you […]
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