Major Adaptations
Once we receive a referral from the Occupational Therapist, and if the adaptations are in line with our policy, we may need to carry out a feasibility visit before any work is started.
There is a high demand for major adaptations, and we will contact you every six months to keep you posted on the progression of your referral.
Once we’ve completed all our assessments, and as soon as funding is available, we will arrange an appointment for the work to be carried out.
Equipment
You may need further equipment to use your new adaptation and the Occupational Therapist will arrange this for you. You can arrange this by contacting Halton Borough Council by calling 0303 333 4300.
Minor Adaptations
Once you have contacted us to request a minor adaptation to your home we will review your application. In some cases, our Construction Services Team or a Housing Options Gateway Advisor may need to visit you in your home to see exactly what work needs to be carried out. Appointments will always be made in advance, at a mutually convenient time.
We aim to complete all minor adaptations within 25 days, dependant on the type of adaptation required.
If you have recently had a change in your circumstances and require adaptations to be made to your home for your safety, get in touch with our Customer Services team via Live Chat.
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Our Customer App allows you to manage your Halton Housing tenancy 24 hours a day, 365 days a year. You can now pay your rent, raise a query, report a repair, report anti-social behaviour and do so much more via the Customer App, download it today!
Halton Housing has today published its gender pay gap report for 2019, for the second year, in line with the government’s Gender Pay Gap regulations introduced in April 2017. In 2019, Halton Housing maintained its positive gender pay gap report with female employees receiving on an average (mean) salary 1% more than male counterparts and the overall median salary showing 12% in favour of female employees in comparison […]
A newly renovated play park has been unveiled in Halton Lodge, Runcorn. The upgrade is thanks to significant investment from Halton Housing, funding from the Environmental Fund and from Halton Borough Council’s Area Forum fund with support from the Area Forum 5 Councillors; Kath Loftus, Alan Lowe, Dave Thompson, Chris Loftus and Geoffrey Logan. Earlier this year, […]
Halton Housing is pleased to be supporting Cheshire Police’s Operation Treacle. The operation has been launched in a bid to tackle anti-social behaviour during Halloween and the Bonfire Night period. Staff from Halton Housing’s Anti-social Behaviour and Tenancy Enforcement teams will be taking part in the multi-agency operation with officers from Cheshire Police, staff […]
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As an organisation leading the way with our Digital First programme, we’re proud to be supporting Get Online Week – an initiative led by Good Things Foundation, aimed at increasing people’s confidence using computers and the internet. The annual campaign, which this year runs from 14 to 20 October, inspires organisations like Halton Housing to make sure that everyone can […]
Customeyes: Becoming a customer experience-led organisation National Customer Service Week is the perfect opportunity to shout about Customeyes, our sector-leading customer experience programme. Customeyes helps us to know our customers better, and turning their feedback into action, by delivering easy, intuitive and personalised services. It also makes good business sense, as it means we are delivering services that our customers value, […]
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