Search the Halton Housing Website

Can’t find what you’re 
looking for?

Filter your search results by visiting our help and support page.

Help & Support
My Tenancy
Menu
Halton Housing maintenance technician fixing shower

Making a Disrepair Claim – what you need to know

Halton Housing is aware that a number of customers are receiving home visits or calls from Disrepair Claim Companies. To gain access to your property, they will often say that they are from ‘the housing’ or working on behalf of Halton Housing and that they are there to complete a survey on the property.

Many Halton Housing customers have also reported that some are wearing identification badges that are very similar to the badges that Halton Housing staff wear.

These people represent claim handlers or solicitors. Their aim is to make money, usually up to £500 per referral (whether or not the claim is a genuine disrepair claim). They will tell you that your home is in need of repair and will encourage you to put in a claim against Halton Housing.

Claims handling companies are required to register with the Ministry of Justice. Many of the companies cold calling in Halton are operating illegally.

Halton Housing wants to raise awareness amongst customers to be aware of them, let them know what happens if you claim and how that claim affects us.

Be aware

Disrepair claim companies use a legal scheme that was introduced to protect tenants from poor landlords.

These companies want to make money from you and your home and you need to know the facts in case they approach you. They will tell you that they have recently won numerous claims against Halton Housing.

These claims can take up to two years to resolve and this is very likely to cause further inconvenience to you, as the solicitor ‘acting’ on your behalf may advise you not to allow us to carry out any repairs while the claim is on-going.

Once you have initiated a claim and signed the solicitor’s documentation, very rarely will the solicitor allow you to change your mind and stop the claim. They will advise you that, if you want to stop the claim, you will be liable for:

  • Charges for the survey they have arranged, often up to £1000
  • Credit agreement charges of over £500 for “no win, no fee” to cover legal cost insurance

Please be careful before you commit to any agreements with these companies, as they could put you at financial risk.

What happens if you claim for disrepair?

A surveyor from Halton Housing will visit your home to do a survey. This will check for disrepair and point out what needs to be done.

Courts view Halton Housing surveyors as expert witnesses; this means that they also have a duty to the court.

Our surveyor will also check if we need to charge you for any property damage during your tenancy.

You will need to provide us with access to your home to carry out a survey in event of any claim you make against us.

How disrepair claims affect us

As you can imagine, it is extremely costly for us to go to court and defend cases. We don’t have insurance against these claims, therefore the more that we spend to defend cases, the less we have for repairs, improvements and other services for our customers.

We have a team to deal with cases and to help protect us against claims; the work they do avoids costs to ensure we have more to spend on your home and neighbourhoods.

Please be aware we will vigorously defend any case brought against us and we will deal with disrepair claims promptly.

Our Standards

  • Consider the needs of our customers whilst carrying out repairs and maintenance
  • Provide a reliable, accessible service
  • Consistently deliver high-quality work
  • Meet Health and Safety Standards
  • Meet our legal and contractual obligations
  • Deliver value for money
  • Involve customers and learn from feedback.

Further information

Take a look at our dedicated repairs page.

For further information visit our bogus callers website page.

If you have any concerns or require further information, please don’t hesitate to contact us.

Related Help & Support Articles

Find helpful articles on finding your next home with Halton Housing, and how to apply for a home here.

Help & Support Categories

We have 6 Help and Support categories to help make finding the help and advice you’re looking for that little bit easier, the categories include: Your Home, Health and Wellbeing, Help with Halton, Online Accessibility, Payments and Money and Your Career.

Looking to Move?

To apply to live in any of our properties you must have an active Property Pool Plus account. To register for an account, simply follow all of the Property Pool Plus registration steps.

Manage Your Tenancy 24 Hours a Day, at the Click of a Button by Downloading Our Customer App.

Our Customer App allows you to manage your Halton Housing tenancy 24 hours a day, 365 days a year. You can now pay your rent, raise a query, report a repair, report anti-social behaviour and do so much more via the Customer App, download it today!

Latest News

Stay up to date with all the latest Halton Housing news here

Read More News
Barkla Fields Arts and Craft group
Halton News

New self-sustaining arts and craft group set ...

19th June 2019

A new arts and craft group has been formed in Widnes with the aim of becoming self-sustaining by selling the items it makes.   Residents at Barkla Fields, one of Halton Housing’s extra care schemes in Widnes, have been busy getting creative and crafty in a new arts and crafts group.  Set up thanks to support and funding from Halton Housing, the new group have […]

find out more
Volunteers Week 2019
Halton News

Celebrating Volunteers’ Week 2019

4th June 2019

This week is Volunteers’ Week (1-7 June) – a week to celebrate and say thank you for the fantastic contribution millions of volunteers make across the UK. We would like to use the week to say a massive thank you to all of our customers who volunteer their time at Halton Housing and the contribution […]

find out more
halton housing is supporting sew halton
Halton News

Textile and craft social enterprise sewing it...

30th May 2019

A textile craft and up-cycling social enterprise based in Runcorn is sewing its way to success after being awarded funding from Halton Housing. Sew Halton, a social enterprise that uses sewing, textile craft and up-cycling as a platform to build skills, reduce isolation and improve well-being, has been awarded over £800 from Halton Housing’s Helping […]

find out more
Halton News

Residents reminisce for Dementia Action Week...

30th May 2019

Halton residents have been attending afternoon tea sessions to mark Dementia Action Week 2019 at Halton Housing’s independent living schemes, Naughton Fields and Barkla Fields.     Dementia Action Week unites individuals, workplaces and the wider community to take action by initiating conversations to understand the condition and to improve the lives of people living with dementia.    Over 90 people attended, […]

find out more
Show Home at Bower Brook Gardens
Developments

Show Home launch at Bower Brook Gardens Phase...

22nd May 2019

On Saturday 15th June Open Door are set to open the doors to the Show Home at Bower Brook Gardens Phase 2 for the official launch event. The launch event will take place between 10.30am until 3pm on Saturday 15th June.   Open Door are inviting anybody who is interested in buying a home for sale at Bower […]

find out more
Halton Housing's customer engagement team, with some of the founding members of The Wonky Garden and members of WHH Charity and staff from the unit at Halton Hospital.
Halton News

Halton Housing supports WHH Charity and The W...

13th May 2019

Halton Housing has given a helping hand to The Wonky Garden who are presently supporting Warrington and Halton Hospitals Charity (WHH Charity) to take their rehab garden at Halton Hospital to the next level. The garden, which is situated outside Halton Hospitals Cardiac Rehab Unit, is set to be transformed, following a successful application for […]

find out more

Sign Up For Regular Updates

Would you like to receive news and updates straight to your inbox? Tell us your email address and areas you are interested in, and we will send you relevant updates

alert align-leftanti_socialinfo-Asset 3 arrow_down_thicker_no_fillarrow_down_white arrow_down_whitearrow_downarrow_leftarrow_rightarrow_up_accordion article Untitled-1info-Asset 4 tenancycalendarcameracard clockcollaborationcomputerAsset 4 cross_arrows crosscurves down_arrowdownload-2duohouseAsset 2figured_arrowsUntitled-2flaggradient_briefcase info-Asset 5 helphh Untitled-2Untitled-3house_helpicon_additional_incomeicon_alcoholicon_benefitsicon_bettingicon_car_insuranceicon_child_benefitsicon_childcareAsset 1 icon_clothingicon_council_taxAsset 4 icon_electricityicon_gasicon_groceryicon_gymAsset 5 icon_home_insuranceicon_iAsset 3 icon_petrolAsset 1 icon_renticon_takeawaysicon_total_incomeicon_travel_feesicon_tvWage after Taxicon_waterkey_features keyholderleft_arrowinfo-Asset 5 live_chatUntitled-3 megaphonemessagemouse new_homes pause Page 1Created with Sketch. pen info-Asset 9 percentagepersontickpet_iconinfo-Asset 6 plant_iconplay Asset 2 info-Asset 7 property_overview qualright_arrow_whiteright_arrowsearch Untitled-3slider_next slider_prev smileyFacebook Google Plus Instagram social_linkedin Pinterest Twitter YouTube socialUntitled-3square_triangle Untitled-3info-Asset 8 triangle-left Untitled-2 wifi-glyph-24