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Download The Halton Housing App

Our app is the quickest and easiest way to get in touch with us.

It’s completely free – why not give it a try today?

 

Set up a direct debit to pay rent

Book a repair

Report a problem in your area, such as anti-social behaviour

If there’s one resolution you should stick to it’s to download our customer app. Juggling work, family, play and life admin can sometimes be a massive balancing act so why not make your life easier?

Our Customer App makes paying your rent easy – you just log into the app and pay, at the click of a button. You can also easily check your rent balance so you know where you’re up to. If you want to report ASB, you can do this as well. Requesting repairs to your home is a doddle, as rather than ringing our customer services team, you can request a repair via – you guessed it, the customer app!

Using the app is quite often much quicker than calling our customer services team and being held in a queue. You just fire off your information and a member of the customer services will contact you if needed.

Over 5,000 customers have so far downloaded our app, and we aim to get 90% of our customers accessing our services using a ‘self-service’ route by 2018. As well as making your life easier and giving you more options as to how you contact us, if calls are reduced to our customer service team this frees us up to support our most vulnerable customers.

The Halton Housing customer app can be downloaded via Google Play and the Apple Store via these links:

Google Play

iOS

Go on, make your life easier!

There’s so much you can do on our customer app, including:

  • Pay your rent.
  • Check your rent balance.
  • Set up a direct debit or standing order.
  • Request benefits or money advice.
  • Report and chase a repair with tailored time slots with options such as ‘avoid school run’.
  • Report a problem in communal areas for example graffiti, fly tipping or loose flagstones.
  • Report an ASB.
  • Order a gas repair.
  • Report a gas leak.
  • Request a gas service.
  • Review all the latest tenancy information, including your tenancy agreement and right to buy.
  • Give notice to move.
  • Request a property exchange.
  • Update your details section so you don’t miss out on important information.
  • News feed so that you can stay up to date with all Halton Housing news.

And much more!

Manage Your Tenancy 24 Hours a Day, at the Click of a Button by Downloading Our Customer App.

Our Customer App allows you to manage your Halton Housing tenancy 24 hours a day, 365 days a year. You can now pay your rent, raise a query, report a repair, report anti-social behaviour and do so much more via the Customer App, download it today!

Related Help & Support Articles

Find helpful articles on finding your next home with Halton Housing, and how to apply for a home here.

Help & Support Categories

We have 6 Help and Support categories to help make finding the help and advice you’re looking for that little bit easier, the categories include: Your Home, Health and Wellbeing, Help with Halton, Online Accessibility, Payments and Money and Your Career.

Looking to Move?

To apply to live in any of our properties you must have an active Property Pool Plus account. To register for an account, simply follow all of the Property Pool Plus registration steps.

Latest News

Stay up to date with all the latest Halton Housing news here

Read More News
Halton News

Allotment to be transformed

15th October 2018

A new community allotment is set to be transformed thanks to local residents volunteering their time. The allotment, located off Grangeway in Runcorn, was created by Halton Housing, following the development of 40 affordable rent homes nearby. The space has now been handed over to four local residents who have signed up to volunteer their […]

find out more
Board Member Job
Halton News

OSUK (Open Door) Board Member vacancy

3rd October 2018

OSUK, otherwise known as Open Door are currently recruiting for a Board Member job role. OSUK (Open Door) are the commercial subsidiary of Halton Housing. The new OSUK Board Member will report into the OSUK Board Chair and will be accountable for OSUK and its future and accountability to HH as parent and shareholder. The […]

find out more
Halton Mental Health Festival 2018
Halton News

Proudly supporting Halton’s first Mental He...

25th September 2018

Halton Housing is delighted to be supporting Halton’s first Mental Health Festival. Taking place from 6th – 14th October, the festival will wrap around World Mental Health Day on 10th October. It aims to raise awareness of mental health, tackle stigma people experience because of mental health problems and encourage everyone to start looking after […]

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Waterfront Point 1st Anniversary Image
Halton News

Halton Housing celebrates one-year at its Wat...

18th September 2018

It’s been one year since Halton Housing moved to its new home, Waterfront Point in Widnes, Cheshire. The move brought together all its 320 staff under one roof from the two previous offices at Daresbury Point in Runcorn and Foundry Lane, Widnes. Waterfront Point provides customers with a new self-service area and meeting space in […]

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Offload Programme logo
Halton News

Offload mental health programme delivered to ...

17th September 2018

Staff and Customers of Halton Housing’s extra care scheme Naughton Fields and head office, Waterfront Point have been attending a hugely successful mental fitness programme, delivered in conjunction with rugby league charity, RL Cares and State of Mind. The “Offload” programme, promoted in partnership with Widnes Vikings reached out to gentlemen to provide support for […]

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Halton Housing staff packing bags of food to give to customers for we care day
Halton News

Halton Housing hold popup foodbank for PlaceS...

14th September 2018

Halton Housing staff took time out of their busy schedules to proudly pledge hours for PlaceShapers We Care Day on Friday 14th September. We Care Day saw Halton Housing join over 100 community-focused housing associations – around the country pledge time to give something extra back to residents, customers and communities. Over 2000 hours were […]

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Many of our customers may receive a call from a third party called ‘Kwest’ over coming weeks on our behalf. Kwest will ask randomly selected customers a number of questions about the service they’ve received from Halton Housing. This forms part of a service review we’re carrying out to improve our services for customers. If you have any questions about this, please contact a member of our Customer Services Team via our online communication methods