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Our Customer App

Download The Halton Housing App

Our app is the quickest and easiest way to get in touch with us.

It’s completely free – why not give it a try today?

 

Set up a direct debit to pay rent

repairs

Book a repair

Report a problem in your area, such as anti-social behaviour

If there’s one resolution you should stick to it’s to download our customer app. Juggling work, family, play and life admin can sometimes be a massive balancing act so why not make your life easier?

Our Customer App makes paying your rent easy – you just log into the app and pay, at the click of a button. You can also easily check your rent balance so you know where you’re up to. If you want to report ASB, you can do this as well. Requesting repairs to your home is a doddle, as rather than ringing our customer services team, you can request a repair via – you guessed it, the customer app!

Using the app is quite often much quicker than calling our customer services team and being held in a queue. You just fire off your information and a member of the customer services will contact you if needed.

Over 5,000 customers have so far downloaded our app. As well as making your life easier and giving you more options as to how you contact us, if calls are reduced to our customer service team this frees us up to support our most vulnerable customers.

The Halton Housing customer app can be downloaded via Google Play and the Apple Store via these links:

Google Play

iOS

Go on, make your life easier!

There’s so much you can do on our customer app, including:

  • Pay your rent.
  • Check your rent balance.
  • Set up a direct debit or standing order.
  • Request benefits or money advice.
  • Report and chase a repair with tailored time slots with options such as ‘avoid school run’.
  • Report a problem in communal areas for example graffiti, fly tipping or loose flagstones.
  • Report an ASB.
  • Order a gas repair.
  • Report a gas leak.
  • Request a gas service.
  • Review all the latest tenancy information, including your tenancy agreement and right to buy.
  • Give notice to move.
  • Request a property exchange.
  • Update your details section so you don’t miss out on important information.
  • News feed so that you can stay up to date with all Halton Housing news.

And much more!

Manage Your Tenancy 24 Hours a Day, at the Click of a Button by Downloading Our Customer App.

Our Customer App allows you to manage your Halton Housing tenancy 24 hours a day, 365 days a year. You can now pay your rent, raise a query, report a repair, report anti-social behaviour and do so much more via the Customer App, download it today!

Related Help & Support Articles

Find helpful articles on finding your next home with Halton Housing, and how to apply for a home here.

Help & Support Categories

We have 6 Help and Support categories to help make finding the help and advice you’re looking for that little bit easier, the categories include: Your Home, Health and Wellbeing, Help with Halton, Online Accessibility, Payments and Money and Your Career.

Looking to Move?

To apply to live in any of our properties you must have an active Property Pool Plus account. To register for an account, simply follow all of the Property Pool Plus registration steps.

Latest News

Stay up to date with all the latest Halton Housing news here

Read More News
Halton News

Permanent base for ‘All Or Nothing’ fitne...

20th October 2020

Halton Housing is proudly supporting ‘All Or Nothing’, a not for profit group supporting local people with fitness, wellbeing and mental health by providing a shop on a peppercorn rent (small charge) for them to base their activities. All Or Nothing work with children aged 7+ through to adults from all walks of life to […]

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Halton News

Slow cooker initiative extended

6th October 2020

Following the success of our summer slow cooker initiative, which saw 100 of our customers receive a free slow cooker kit to help them create healthy and nutritious meals, we are pleased to announce that this initiative has been extended, with a further 100 slow cookers now available. The initiative which have been part-funded by […]

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Persona insight
Halton News

Group tackling social isolation and lonelines...

2nd October 2020

A service that supports people with mental health, social isolation and loneliness has launched community drop-in sessions in Widnes. Persona Insight (PI) provides a safe community space for Halton residents with the aim of building people’s confidence for a better outlook and positive future. The group meets weekly and offers attendees the chance to meet […]

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Halton News

Reach Magazine autumn 2020 and Annual Report ...

2nd October 2020

Our autumn edition of Reach magazine is out now! Reach is a great way for you to find out more about what we have been up to in your community so you can see how we are fulfilling our vision of “improving people’s lives”. In this autumn edition, we have also included our Annual Report […]

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Halton Housing Customer Engagement Team with Youth Justice Services Team
Halton News

New gardening equipment for Youth Justice Ser...

25th September 2020

We have made a donation over £300 to Cheshire Youth Justice Services (YJS) to purchase gardening equipment and tools to help maintain and tidy grassed areas in the borough. Covering the whole of Cheshire, YJS works with children and young people to help prevent them from getting into further trouble, supporting them to lead a […]

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Great British September Clean Halton Housing Colleagues
Halton News

Colleagues make clean sweep and join great Br...

25th September 2020

Colleagues from across Halton Housing braved the wet weather earlier this week for two litter picks across the borough to support Keep Britain Tidy’s Great British September Clean campaign.   The two litter picks took place in the Ellesmere Street area of Runcorn and Arley Drive area of Widnes.   A whopping 50 bags of litter were collected overall with 33 bags in Runcorn […]

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