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Our Customer App

If there’s one resolution you should stick to it’s to download our customer app. Juggling work, family, play and life admin can sometimes be a massive balancing act so why not make your life easier?

Our Customer App makes paying your rent easy – you just log into the app and pay, at the click of a button. You can also easily check your rent balance so you know where you’re up to. If you want to report ASB, you can do this as well. Requesting repairs to your home is a doddle, as rather than ringing our customer services team, you can request a repair via – you guessed it, the customer app!

Using the app is quite often much quicker than calling our customer services team and being held in a queue. You just fire off your information and a member of the customer services will contact you if needed.

Over 2000 customers have so far downloaded our app, and we aim to get 90% of our customers accessing our services using a ‘self-service’ route by 2018. As well as making your life easier and giving you more options as to how you contact us, if calls are reduced to our customer service team this frees us up to support our most vulnerable customers.

The Halton Housing Trust customer app can be downloaded via Google Play and the Apple Store via these links:

Google Play:


Go on, make your life easier!

Related Help & Support Articles

Find helpful articles on finding your next home with Halton Housing, and how to apply for a home here.

Help & Support Categories

We have 6 Help and Support categories to help make finding the help and advice you’re looking for that little bit easier, the categories include: Your Home, Health and Wellbeing, Help with Halton, Online Accessibility, Payments and Money and Your Career.

Looking to Move?

To apply to live in any of our properties you must have an active Property Pool Plus account. To register for an account, simply follow all of the Property Pool Plus registration steps.

Manage Your Tenancy 24 Hours a Day, at the Click of a Button by Downloading Our Customer App.

Our Customer App allows you to manage your Halton Housing tenancy 24 hours a day, 365 days a year. You can now pay your rent, raise a query, report a repair, report anti-social behaviour and do so much more via the Customer App, download it today!

Latest News

Stay up to date with all the latest Halton Housing news here

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Paul F
Halton News

Organ Donation saves lives

16th March 2018

January 2018 marked the 5-year anniversary of Paul Furfie’s untimely passing, Halton’s first recipient of the Order of Saint John UK Award for Organ Donation. The NHS Blood and Transplant website describes the award as one that ‘…honours the incredible gift donors and their families in the UK make by donating their organs to save […]

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Halton News

Halton Housing to take part in triathlon of e...

7th March 2018

  On Friday 9th March, Halton Housing staff members will be taking part in a triathlon of events in order to raise funds for Target Ovarian Cancer. Halton Housing staff members will be taking part in a treadmill relay, a woodland walk and overnight stay out in Norton Priory’s Undercroft. This schedule of activities will […]

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Extra Care Scheme apartment for sale

7th March 2018

One second floor, two-bedroom apartment is currently for sale in Naughton Fields, a Halton Housing Extra Care Scheme located on Liverpool Road, Widnes. The two bedroom, spacious apartment includes a balcony and access to a well-kept communal garden. There is also a hair and beauty salon, bistro and cosy communal lounge on site for residents […]

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Your Community

Halton Autistic Family Support group receives...

7th March 2018

Halton Housing’s Nominated Charity, Halton Autistic Family Support group has undergone a refurbishment programme to the value of £5400.00, thanks to Halton Housing and its supply partners. Each year Halton Housing pledges support of materials and labour to their charity of the year. This year’s nominated charity, Halton Autistic Family Support group (HAFS) were selected […]

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Halton News

We’re on the lookout for projects to help g...

7th March 2018

We’re on the lookout for local projects we can volunteer man power resources and materials to! The projects which are eligible for this kind of support have to: Be run by a not-for profit organisation based in Halton Funding is already in place to cover costs The project needs to be ready to start and […]

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Halton Housing secure planning for 118 new ho...

7th March 2018

Halton Housing have secured planning permission for the development of 118 new homes in Widnes, Cheshire. The mixed tenure scheme will see the regeneration of a 7.2-acre former industrial site in Tan House Lane area. Work on the development is expected to begin in March 2018, with the initial demolition and remediation of the site […]

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