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Download The Halton Housing App

Our app is the quickest and easiest way to get in touch with us.

It’s completely free – why not give it a try today?

 

Set up a direct debit to pay rent

Book a repair

Report a problem in your area, such as anti-social behaviour

If there’s one resolution you should stick to it’s to download our customer app. Juggling work, family, play and life admin can sometimes be a massive balancing act so why not make your life easier?

Our Customer App makes paying your rent easy – you just log into the app and pay, at the click of a button. You can also easily check your rent balance so you know where you’re up to. If you want to report ASB, you can do this as well. Requesting repairs to your home is a doddle, as rather than ringing our customer services team, you can request a repair via – you guessed it, the customer app!

Using the app is quite often much quicker than calling our customer services team and being held in a queue. You just fire off your information and a member of the customer services will contact you if needed.

Over 5,000 customers have so far downloaded our app, and we aim to get 90% of our customers accessing our services using a ‘self-service’ route by 2018. As well as making your life easier and giving you more options as to how you contact us, if calls are reduced to our customer service team this frees us up to support our most vulnerable customers.

The Halton Housing Trust customer app can be downloaded via Google Play and the Apple Store via these links:

Google Play

iOS

Go on, make your life easier!

There’s so much you can do on our customer app, including:

  • Pay your rent.
  • Check your rent balance.
  • Set up a direct debit or standing order.
  • Request benefits or money advice.
  • Report and chase a repair with tailored time slots with options such as ‘avoid school run’.
  • Report a problem in communal areas for example graffiti, fly tipping or loose flagstones.
  • Report an ASB.
  • Order a gas repair.
  • Report a gas leak.
  • Request a gas service.
  • Review all the latest tenancy information, including your tenancy agreement and right to buy.
  • Give notice to move.
  • Request a property exchange.
  • Update your details section so you don’t miss out on important information.
  • News feed so that you can stay up to date with all Halton Housing news.

And much more!

Manage Your Tenancy 24 Hours a Day, at the Click of a Button by Downloading Our Customer App.

Our Customer App allows you to manage your Halton Housing tenancy 24 hours a day, 365 days a year. You can now pay your rent, raise a query, report a repair, report anti-social behaviour and do so much more via the Customer App, download it today!

Related Help & Support Articles

Find helpful articles on finding your next home with Halton Housing, and how to apply for a home here.

Help & Support Categories

We have 6 Help and Support categories to help make finding the help and advice you’re looking for that little bit easier, the categories include: Your Home, Health and Wellbeing, Help with Halton, Online Accessibility, Payments and Money and Your Career.

Looking to Move?

To apply to live in any of our properties you must have an active Property Pool Plus account. To register for an account, simply follow all of the Property Pool Plus registration steps.

Latest News

Stay up to date with all the latest Halton Housing news here

Read More News
Frodsham
Developments

Halton Housing Development Team complete Old ...

29th June 2018

On Thursday 28th June, Halton Housing’s Development Team and Open Door received handover of The Old Forge in Frodsham. The development of ten Shared Ownership, new-build apartments are brought to you and managed by Open Door, the commercial subsidiary of Halton Housing.    Comprising of a mixture of one and two-bedroom apartments and located just off the High Street in the idyllic Cheshire town of Frodsham, The Old Forge is an exceptional development that has been finished to a high specification throughout. Each apartment has its own front door, fitted kitchen with top quality integrated appliances including fridge […]

find out more
open door
Halton News

Open Door launch new website

26th June 2018

Open Door have announced the launch of their brand-new, bespoke built website this week. Open Door, whose head office is based in Widnes, Cheshire are the commercial subsidiary of Halton Housing. Open Door offer a range of high-quality home ownership and rental products across the UK, including: Shared Ownership homes, Rent to Buy homes, homes […]

find out more
Halton Housing involved customers
Your Community

Halton Housing announce they will recognise i...

14th June 2018

Halton Housing have announced that they will be awarding three of their Involved Customers with awards recognising their work and contribution to the community. Halton Housing announced that Anne Macfarlene will be presented with the Outstanding Achievement Award for her work as Chair of Halton Housing’s Customer Forum, and the numerous other volunteer activities Anne […]

find out more
Volunteers Week 2018
Halton News

Volunteer Week 2018

31st May 2018

In honour of Volunteers Week 2018, this week we will be sharing some of the customers and local community members who volunteer for and with us stories. We will share one volunteer story for each day during volunteer week (1st – 7th June). We will be sharing our volunteer’s stories via our Facebook and Twitter […]

find out more
Time to Change
Halton News

Halton Housing sign up to Time to Change

22nd May 2018

Last week Halton Housing’s Group CEO Nick Atkin signed the Employee Pledge to demonstrate the orgnisations commitment to mental health. Time to Change aims to bring mental health up the agenda in the workplace.  It encourages organisations to change how they think and act about mental health in the workplace and make sure that who […]

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Halton News

Open Day at shared ownership apartments in Fr...

15th May 2018

The first shared ownership homes completed by Halton Housing, are available to view at an Open Day this weekend. The Old Forge, a development of ten stylish, hi-spec apartments located on Ship Street just off the High Street in Frodsham, will be open from 1pm – 3pm, this Sunday 20th May. The modern one and […]

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