If there’s one resolution you should stick to it’s to download our customer app. Juggling work, family, play and life admin can sometimes be a massive balancing act so why not make your life easier?
Our Customer App makes paying your rent easy – you just log into the app and pay, at the click of a button. You can also easily check your rent balance so you know where you’re up to. If you want to report ASB, you can do this as well. Requesting repairs to your home is a doddle, as rather than ringing our customer services team, you can request a repair via – you guessed it, the customer app!
Using the app is quite often much quicker than calling our customer services team and being held in a queue. You just fire off your information and a member of the customer services will contact you if needed.
Over 2000 customers have so far downloaded our app, and we aim to get 90% of our customers accessing our services using a ‘self-service’ route by 2018. As well as making your life easier and giving you more options as to how you contact us, if calls are reduced to our customer service team this frees us up to support our most vulnerable customers.
The Halton Housing Trust customer app can be downloaded via Google Play and the Apple Store via these links:
Google Play: https://play.google.com/store/apps/details?id=com.firsttouch.selfservice.halton&hl=en
Go on, make your life easier!