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Your Rent – A Customer Factsheet

As a Halton Housing customer it is your responsibility to pay your rent on time, every time.

We have a number of ways for you to pay your rent which are detailed below. Your rent is set over a 48-week period which means every year there are four non-charging rent weeks. If you are behind on your rent then you must continue to pay through these weeks to reduce your arrears.

The non-charging rent weeks for 2018/2019 are:

  • 24th December 2018
  • 31st December 2018
  • 25th March 2019
  • 1st April 2019

We review our rents annually but will always give you 28 days-notice of any changes.

It is also your responsibility to:

  • Tell us and Halton Borough Council if there is a change in your circumstances
  • Provide all information requested for your Housing Benefit claim
  • Tell us if you are having difficulties paying your rent

Applying for Housing Benefits

You may be eligible for help with payment of your rent, dependent on your financial circumstances. Claims for assistance must be made to 0151 907 8302 or via email at benefits@halton.gov.uk.

There are also Benefit Advisors in each of the Halton Direct Link offices.

If you do not pay your rent you may lose your home

We have a strict arrears procedure which is based on a firm but fair system, and offer advice at every stage. While every effort will be made to avoid you losing your home, if a customer has persistent arrears and refuses to co-operate, we will be forced to take legal action and this could result in you losing your home.

If your rent account does fall into arrears, we will agree a way you can clear the debt by paying a realistic amount within a reasonable period of time. As well as helping you to stay in your home, we have a duty to protect the rights of other customers.

Ways to pay your rent

There are a number of ways to pay your rent:

Direct Debit – The quickest and easiest way to stay on top of your rent each week is to set up a Direct Debit with us. You can make the switch to Direct Debit via the Halton Housing Customer App, under the ‘Rent’ section, or via your Halton Housing Customer Account.

Customer App – Download the Halton Housing Customer App and pay your rent from your phone or tablet device using your card payment reference number on your rent statement.

Standing Order – You can pay by Standing Order weekly, fortnightly or monthly direct from your bank account.

Please contact us for our bank details.

When setting up a standing order, please use your property reference number located on your rent statement as the reference for payment.

PayPoint – Every customer has a PayPoint card and there are a number of outlets to pay your rent. It is free of charge and you can pay as much and as often as you like by cash or debit card.

Housing Benefit – Your Housing Benefit will be paid directly to us whether you receive full or part benefit. If you receive part benefit then you can arrange to pay the difference by one of the other methods that best suits you.

24 hour rent payment line – You can make a payment by phoning our 24 hour payment line on 0303 333 0101 (cost dependent on provider). You will need your tenancy reference number from your rent statement.

Website – Visit www.haltonhousing.org to manage your rent account online.

Halton Direct Link – You can pay your rent using the automated payment machines in Halton Direct Link offices. To make a payment you will need your property reference number found on your rent statement.

By post – You can send a cheque or postal order made payable to Halton Housing at Halton Housing PO BOX 631, S050 0LG.

Helping you to manage your finances

Halton Housing has three dedicated Welfare Benefit and Money Advice Officers available to help you manage your finances.

The team has a proactive approach to help you from falling into serious rent arrears. We will make early contact and discuss acceptable agreements with you to clear rent account arrears. Trust employees act as Housing Benefit verification officers for the Council, meaning we can help speed up claims for Housing Benefit.

We offer a range of advice from benefit checks, budgeting, making your money go further, saving with Halton Credit Union to energy saving measures.

Please contact us if you need help with translating this information.

Related Help & Support Articles

Find helpful articles on finding your next home with Halton Housing, and how to apply for a home here.

Help & Support Categories

We have 6 Help and Support categories to help make finding the help and advice you’re looking for that little bit easier, the categories include: Your Home, Health and Wellbeing, Help with Halton, Online Accessibility, Payments and Money and Your Career.

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Halton Housing has received reports from customers that bogus callers are targeting our neighbourhoods in Widnes and Runcorn. Any visits to your home by Halton Housing will be pre-arranged with you. All of our staff carry photographic identification badges. Each badge has the Halton Housing logo and the staff member’s name. If you are ever in doubt – please call us on 0303 333 0101.