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Repairs: What am I responsible for?

As a Halton Housing tenant you will know that we offer a variety of different services to our customers, but it can sometimes be a little confusing when trying to work out who is responsible for what repairs. We here at Halton Housing have put this repairs guide together to give you a clear idea of what reapirs WE are responsible for, and what repairs YOU are responsible for.

Our responsibility

The repairs Halton Housing are responsible for in your home include:

  • Foundations
  • External walls to properties
  • External doors and door frames
  • Window frames
  • Roofs
  • Gutters and rainwater pipes
  • Drainage
  • Water services
  • Electrical fittings
  • Gas services
  • Central heating and hot water systems
  • Internal doors (on the basis of fair wear and tear)
  • Communal areas (e.g. lifts, stairs and decoration) in multi-occupied buildings
  • External decoration (as part of planned maintenance)

Your responsibility

The repairs you, the customer are responsible for in your home include:

  • The repair or replacement of anything that is installed or fitted by you
  • The internal decoration of your home
  • The upkeep of private garden areas repairs and maintenance
  • The replacement of light bulbs and fluorescent tubes
  • The replacement of lost keys or changing locks
  • Repairs to broken windows (unless a crime has been reported)
  • Re-setting of trip switches
  • Adjusting doors following new flooring being fitted
  • Replacement of toilet seats
  • Fitting of washing machines/tumble dryers or dishwashers
  • Fitting of cookers by a registered Gas Safe engineer
  • Any items accepted under a signed disclaimer at the start of tenancy

If you’re ever unsure about what kinds of repairs we’ll take care of for you, please get in touch and ask a member of our team. You can do so quickly and easily for a contact such as this by using Live Chat on our website!

Related Help & Support Articles

Find helpful articles on finding your next home with Halton Housing, and how to apply for a home here.

Help & Support Categories

We have 6 Help and Support categories to help make finding the help and advice you’re looking for that little bit easier, the categories include: Your Home, Health and Wellbeing, Help with Halton, Online Accessibility, Payments and Money and Your Career.

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