Search the Halton Housing Website

Can’t find what you’re 
looking for?

Filter your search results by visiting our help and support page.

Help & Support
My Tenancy
Menu

Repairs: What am I responsible for?

As a Halton Housing tenant you will know that we offer a variety of different services to our customers, but it can sometimes be a little confusing when trying to work out who is responsible for what repairs. We here at Halton Housing have put this repairs guide together to give you a clear idea of what reapirs WE are responsible for, and what repairs YOU are responsible for.

The repairs Halton Housing are responsible for in your home include:

  • Foundations
  • External walls to properties
  • External doors and door frames
  • Window frames
  • Roofs
  • Gutters and rainwater pipes
  • Drainage
  • Water services
  • Electrical fittings
  • Gas services
  • Central heating and hot water systems
  • Internal doors (on the basis of fair wear and tear)
  • Communal areas (e.g. lifts, stairs and decoration) in multi-occupied buildings
  • External decoration (as part of planned maintenance)

The repairs you, the customer are responsible for in your home include:

  • The repair or replacement of anything that is installed or fitted
  • The internal decoration of your home
  • The upkeep of private garden areas repairs and maintenance
  • The replacement of light bulbs and fluorescent tubes
  • The replacement of lost keys or changing locks
  • Repairs to broken windows (unless a crime has been reported)
  • Re-setting of trip switches
  • Adjusting doors following new flooring being fitted
  • Replacement of toilet seats
  • Fitting of washing machines/tumble dryers or dishwashers
  • Fitting of cookers by a registered Gas Safe engineer
  • Any items accepted under a signed disclaimer at the start of tenancy

Repairs that are raised or requested by the customer that are deemed unessential, or are the customer’s responsibility (anything included in the above list) the customer will be charged for. It is the customer’s responsibility to pay these charges upfront before such repairs can be undertaken.

Related Help & Support Articles

Find helpful articles on finding your next home with Halton Housing, and how to apply for a home here.

Help & Support Categories

We have 6 Help and Support categories to help make finding the help and advice you’re looking for that little bit easier, the categories include: Your Home, Health and Wellbeing, Help with Halton, Online Accessibility, Payments and Money and Your Career.

Looking to Move?

To apply to live in any of our properties you must have an active Property Pool Plus account. To register for an account, simply follow all of the Property Pool Plus registration steps.

Manage Your Tenancy 24 Hours a Day, at the Click of a Button by Downloading Our Customer App.

Our Customer App allows you to manage your Halton Housing tenancy 24 hours a day, 365 days a year. You can now pay your rent, raise a query, report a repair, report anti-social behaviour and do so much more via the Customer App, download it today!

Latest News

Stay up to date with all the latest Halton Housing news here

Read More News
Waterfront Point
Halton News

Innovative Halton Housing HQ scoops top inter...

17th December 2018

Waterfront Point, the home of Halton Housing has been awarded a top interior design accolade at the industry’s most prestigious award ceremony. Waterfront Point scooped the “Small Commercial Interiors Project of The Year” prize at the Mixology North Awards in Manchester, earlier this month. Mixology North Awards is the most prestigious and highly anticipated award […]

find out more
Halton Housing
Halton News

Halton Housing appoint new Chief Operating Of...

30th November 2018

Halton Housing have announced that they have appointed Nicole Kershaw to the post of Chief Operating Officer. Nicole joined Halton Housing on an interim basis back in June 2018 to assist the organisation with a service review. Since joining the Cheshire based housing association, Nicole has become a key figure in leading the approach to […]

find out more
CREATE’S Operations Director, Greg Walker OBE with Halton Housing’s Corporate Social Responsibility Officer, Cheryl McCabe at the charities warehouse in Liverpool.
Halton News

New lease of life for white and electrical go...

29th November 2018

Halton Housing has established a partnership with recycling charity, CREATE UK to recycle white and electrical goods left in void properties. CREATE, based in Liverpool, provides solutions to  councils, retailers and housing associations for the disposal of all their end of life white goods and other electrical appliances. CREATE will collect white and electrical goods […]

find out more
Barkla Fields Bungalows
Developments

Halton Housing adds four Bungalows to popular...

22nd November 2018

Halton Housing’s Barkla Fields development was bolstered on Tuesday 20th November with the completion and handover of four additional bungalows. Located on Dundalk Road, the four adapted bungalows built by D.J Hughes Construction Ltd are the final addition to the hugely popular £6million luxury extra care development which was opened in April 2016. Classed as […]

find out more
Future of Work Session
Halton News

Halton Housing to open the door to its innova...

19th November 2018

Halton Housing is hosting a session to provide insight into its innovative and forward-thinking culture. The “Future of Work Taster Session” will offer attendees the opportunity to hear first-hand how Halton Housing transformed the way its colleagues work and deliver services to its customers. Halton Housing has delivered significant savings at the same time as […]

find out more
Nick Atkin Halton Housing Group Chief Executive
Halton News

Nick Atkin to leave Halton Housing in 2019

14th November 2018

Halton Housing has announced that Nick Atkin will be leaving the organisation in 2019. Nick has been successful in securing a new role as Chief Executive at Yorkshire Housing. Ingrid Fife, Group Board Chair said “I’m sad that we will be losing our talented Group Chief Executive, but also delighted for Nick that he has […]

find out more

Sign Up For Regular Updates

Would you like to receive news and updates straight to your inbox? Tell us your email address and areas you are interested in, and we will send you relevant updates

alert align-leftanti_socialinfo-Asset 3 arrow_down_thicker_no_fillarrow_down_white arrow_down_whitearrow_downarrow_leftarrow_rightarrow_up_accordion article Untitled-1info-Asset 4 tenancycalendarcameracard clockcollaborationcomputerAsset 4 cross_arrows crosscurves down_arrowdownload-2duohouseAsset 2figured_arrowsUntitled-2flaggradient_briefcase info-Asset 5 helphh Untitled-2Untitled-3house_helpicon_additional_incomeicon_alcoholicon_benefitsicon_bettingicon_car_insuranceicon_child_benefitsicon_childcareAsset 1 icon_clothingicon_council_taxAsset 4 icon_electricityicon_gasicon_groceryicon_gymAsset 5 icon_home_insuranceicon_iAsset 3 icon_petrolAsset 1 icon_renticon_takeawaysicon_total_incomeicon_travel_feesicon_tvWage after Taxicon_waterkey_features keyholderleft_arrowinfo-Asset 5 live_chatUntitled-3 megaphonemessagemouse new_homes pause Page 1Created with Sketch. pen info-Asset 9 percentagepersontickpet_iconinfo-Asset 6 plant_iconplay Asset 2 info-Asset 7 property_overview qualright_arrow_whiteright_arrowsearch Untitled-3slider_next slider_prev smileyFacebook Google Plus Instagram social_linkedin Pinterest Twitter YouTube socialUntitled-3square_triangle Untitled-3info-Asset 8 triangle-left Untitled-2 wifi-glyph-24