- Any approach will take proper account of customers’ personal circumstances; such as permanent/deteriorating ill health or disability, vulnerability, caring responsibilities and family make up and profile and the property type.
- Customer choice will be preserved.
Some new customers will be offered assured shorthold –‘starter’ – tenancies for the first 12 months, in line with our Lettings Policy.
These customer(s) will initially sign the Starter Tenancy Agreement that automatically converts to a Standard Assured Tenancy at the end of the starter period subject to them conducting the tenancy satisfactorily, i.e. with no ASB or other serious breach of tenancy conditions.
After the successful completion of the probationary period, the customer will be notified of the conversion but will not need to sign any new agreement.
The Director of Housing Services and Wellbeing has ultimate responsibility for the effective implementation of this policy, as well for ensuring that all appropriate staff are aware of and are trained in this policy and any associated procedures.
Day to day responsibility for the policy will lie between the Housing Options Manager and the Tenancy Services Manager.
Regulatory and/or Legal Compliance
The HCA revised all its standards including the Tenancy Standard in 2015.
As mentioned in the Introduction above, the revised Tenancy Standard sets out that housing associations (and stock-holding local authorities) must publish ‘clear and accessible’ policies which outline their approach to tenancy management, includinginterventions to sustain tenancies and prevent unnecessary evictions and tackling tenancy fraud.
The standard then sets out a number of requirements that such policies must set out. Many of these requirements relate to the use of flexible tenancies. The relevant requirements that the Trust is looking to comply with under its current approach relate to:
- the types of tenancies it will grant
- the circumstances in which it will grant tenancies of a particular type.
We will look to meet the above requirements of this standard in implementing this policy.