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The Tenancy Support Team

Did you know that here at Halton Housing we have a dedicated team of 5 individuals whose job roles are to care for some of our most vulnerable customers and offer them support? Our Tenancy Support Team is made up of five incredibly dedicated people, who have in recent years established close working relationships with local specialist services such as: Halton borough council, Halton Social Services and Cheshire police just to name a few whilst working closely with our customers.

The Tenancy Support Team work with our most vulnerable customers, and offer them support on a variety of levels, dependent on the need, from hands on support for up to 12 months right down to a ‘helping hand’ where support is provided for up to 6 weeks.

The Tenancy Support Team help customers tackle issues such as:

  • The team help hoarders and those who find it difficult to manage their homes to declutter. The team has helped to part-fund professional cleans, ensuring care is put in place moving forward.
  • Providing customers who are in crisis with hands on support; this includes those experiencing domestic abuse, drug and alcohol addictions, and those who are struggling to manage their finances and tenancies effectively.
  • Assisting customers to resettle when they leave hospital, helping people to downsize if they are under-occupying, and supporting moves to specialist accommodation.
  • Working closely with social services in child protection cases.  They work with parents to ensure they are complying with child protection plans and provide statements to support any further court action.
  • Supporting those leaving care and hostels, and first-time tenancy holders by ensuring they can manage their tenancy. The team often apply for funding for essential items such as white goods on behalf of these customers.

If you’re a Halton Housing customer and any of the above circumstances apply to you, get in touch with the team. The team will help and support you, whilst providing you with judgement free advice and guidance.

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Related Help & Support Articles

Find helpful articles on finding your next home with Halton Housing, and how to apply for a home here.

Help & Support Categories

We have 6 Help and Support categories to help make finding the help and advice you’re looking for that little bit easier, the categories include: Your Home, Health and Wellbeing, Help with Halton, Online Accessibility, Payments and Money and Your Career.

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Latest News

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Halton Housing's customer engagement team, with some of the founding members of The Wonky Garden and members of WHH Charity and staff from the unit at Halton Hospital.
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Thriving Facebook support group sets up shop

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Halton Housing launches OD3, its corporate st...

7th May 2019

Halton Housing is excited to announce the launch of its corporate strategy for 2019-22, ‘Our Direction 3 (OD3)’, setting out its ambitions to continue to be innovative and a market leader in all that it does.  OD3 takes the form of an easy to read infographic and explains what Halton Housing does, where it’s heading, how it will achieve its ambitions, and how success will be measured. OD3 also highlights achievements made over the last five […]

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New Homes For Sale in Widnes Listed Bower Brook Gardens Phase 2 is the second stage of Halton Housing’s popular Tan House Lane development in Widnes. The first phase of the development, which was completed in summer 2018 comprised of Shared Ownership, affordable rent and properties for market sale through Halton Housing’s build partner, Russell […]

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Halton Housing announces new Group Chief Exec...

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Halton Housing has received reports from customers that bogus callers are targeting our neighbourhoods in Widnes and Runcorn. Any visits to your home by Halton Housing will be pre-arranged with you. All of our staff carry photographic identification badges. Each badge has the Halton Housing logo and the staff member’s name. If you are ever in doubt – please call us on 0303 333 0101.