Search the Halton Housing Website

Can’t find what you’re 
looking for?

Filter your search results by visiting our help and support page.

Help & Support
My Tenancy
Menu
Rent first Christmas

Think rent first this Christmas

With Christmas just around the corner, Halton Housing is urging its customers to put their rent first.

Many of us feel under pressure to spend too much money at Christmas, from buying expensive presents and toys, to decorations and food. It’s only natural that you want to make your Christmas special but remember that having a roof over your head is more important than any gift.

Are you eligible for Halton Housing’s non-charging rent weeks?

Formally known as free rent weeks, Halton Housing’s next non-charging rent weeks will take place on 23rd December 2019 and 3oth December 2019.

Remember, rent is paid in advance, so your rent account must be at least one week in credit to benefit from the non-charging weeks.

You are eligible for non-charging rent weeks if your rent account is clear or in credit.

If you pay your rent monthly this is spread out over 12 equal payments, so the non-charging rent weeks do not apply.

If you are on a monthly Direct Debit or agreed four weekly/monthly Standing Order, these non-charging rent weeks would have been taken into account when making your monthly amount calculation.

If you are in receipt of Universal Credit, then the four non-charging weeks are already calculated into your monthly payments throughout the year, to make up 12 equal monthly payments. Therefore, you must make sure you pay your rent to Halton Housing during these non-charging weeks to ensure your rent account does not fall into arrears.

For further information regarding the non-charging weeks visit our dedicated page.

Discretionary Housing Payments

Discretionary Housing Payments (DHP) is a way of helping you if the amount of Housing Benefit or housing costs in your Universal Credit you get is not enough to pay your rent.

For further information, including how to apply please visit our dedicated Discretionary Housing Payments page.

Customers in receipt of Universal Credit

If you are in some form of employment and claiming Universal Credit (UC), and your employer pays you early in December due to the Christmas period (as many employers do this) you may receive a reduced UC payment or no payment until after the Christmas period.

For further information visit our dedicated website page here.

Managing Universal Credit payments when you work

If you are in some form of employment and claiming Universal Credit (UC), and your employer pays you early in December due to the Christmas period (as many employers do this) you may receive a reduced UC payment or no payment until after the Christmas period.

This is because how often your employer pays you can affect your UC as you may be paid twice in one assessment period.

For further information please visit our dedicated website page here.

Paying your rent must be your first priority.

Customers who fail to make rent and arrears payments or are in breach of an agreement you have already made to clear the debt, we may take further action against you including:

  • Ask for rent and arrears payments to be taken directly from your Universal Credit so Halton Housing will receive your housing costs and there will be a reduction of 20% of your personal allowance UC payment to pay the rent arrears.
  • Start legal action for possession which will add a minimum of £325 to your debt and can impact on your credit score.
  • As a last resort ask the courts to evict you from your home.

Remember, the best present at Christmas is peace of mind – put your rent first.

It’s important that if you know you are going to be left short during the festive period, you should speak to a member of our team by calling 0151 510 5204 or emailing: Debt.Recovery@haltonhousing.org.

Related Help & Support Articles

Find helpful articles on finding your next home with Halton Housing, and how to apply for a home here.

Help & Support Categories

We have 6 Help and Support categories to help make finding the help and advice you’re looking for that little bit easier, the categories include: Your Home, Health and Wellbeing, Help with Halton, Online Accessibility, Payments and Money and Your Career.

Looking to Move?

To apply to live in any of our properties you must have an active Property Pool Plus account. To register for an account, simply follow all of the Property Pool Plus registration steps.

Manage Your Tenancy 24 Hours a Day, at the Click of a Button by Downloading Our Customer App.

Our Customer App allows you to manage your Halton Housing tenancy 24 hours a day, 365 days a year. You can now pay your rent, raise a query, report a repair, report anti-social behaviour and do so much more via the Customer App, download it today!

Latest News

Stay up to date with all the latest Halton Housing news here

Read More News
halton housing has published its gender pay gap review for 2019
Halton News

Halton Housing publishes 2019 Gender Pay Gap ...

4th November 2019

Halton Housing has today published its gender pay gap report for 2019, for the second year, in line with the government’s Gender Pay Gap regulations introduced in April 2017.  In 2019, Halton Housing maintained its positive gender pay gap report with female employees receiving on an average (mean) salary 1% more than male counterparts and the overall median salary showing 12% in favour of female employees in comparison […]

find out more
Halton Lodge new play area opening with halton housing and partners
Halton News

Community comes together to open new play par...

1st November 2019

A newly renovated play park has been unveiled in Halton Lodge, Runcorn.   The upgrade is thanks to significant investment from Halton Housing, funding from the Environmental Fund and from Halton Borough Council’s Area Forum fund with support from the Area Forum 5 Councillors; Kath Loftus, Alan Lowe, Dave Thompson, Chris Loftus and Geoffrey Logan. Earlier this year, […]

find out more
Halton Housing supporting Cheshire Police on there Operation Treacle
Halton News

Supporting Cheshire Police during Halloween a...

23rd October 2019

Halton Housing is pleased to be supporting Cheshire Police’s Operation Treacle.   The operation has been launched in a bid to tackle anti-social behaviour during Halloween and the Bonfire Night period.  Staff from Halton Housing’s Anti-social Behaviour and Tenancy Enforcement teams will be taking part in the multi-agency operation with officers from Cheshire Police, staff […]

find out more
halton housing customer engagement team with Laura Bevan from Fortuna Femail Society
Halton News

Funding support for popular Halton women’s ...

18th October 2019

A Widnes based community group for women has received funding from Halton Housing to support its annual event. Fortuna Female Society aims to support and empower the women of Halton while championing their rights. The society runs regular activities and events, enabling women to increase their confidence and giving them the opportunity to get involved […]

find out more
Halton Housing is supporting Get Online Week
Halton News

Halton Housing supporting Get Online Week 201...

11th October 2019

As an organisation leading the way with our Digital First programme, we’re proud to be supporting Get Online Week – an initiative led by Good Things Foundation, aimed at increasing people’s confidence using computers and the internet.  The annual campaign, which this year runs from 14 to 20 October, inspires organisations like Halton Housing to make sure that everyone can […]

find out more
Welfare Benefit Money Advice Team
Uncategorized

Blog: Customer Service through Customers̵...

10th October 2019

Customeyes: Becoming a customer experience-led organisation​   National Customer Service Week is the perfect opportunity to shout about Customeyes, our sector-leading customer experience programme. Customeyes helps us to know our customers better, and turning their feedback into action, by delivering easy, intuitive and personalised services. It also makes good business sense, as it means we are delivering services that our customers value, […]

find out more

Sign Up For Regular Updates

Would you like to receive news and updates straight to your inbox? Tell us your email address and areas you are interested in, and we will send you relevant updates

alert align-leftanti_socialinfo-Asset 3 arrow_down_thicker_no_fillarrow_down_white arrow_down_whitearrow_downarrow_leftarrow_rightarrow_up_accordion arrow_up_tail article Untitled-1info-Asset 4 tenancycalendarcameracard clockcollaborationcomputerAsset 4 cross_arrows crosscurves down_arrowdownload-2duohouseAsset 2emote_1 emote_2 emote_3 emote_4 emote_5 figured_arrowsUntitled-2flaggradient_briefcase info-Asset 5 helphh Untitled-2Untitled-3house_helpicon_additional_incomeicon_alcoholicon_benefitsicon_bettingicon_car_insuranceicon_child_benefitsicon_childcareAsset 1 icon_clothingicon_council_taxAsset 4 icon_electricityicon_gasicon_groceryicon_gymAsset 5 icon_home_insuranceicon_iAsset 3 icon_petrolAsset 1 icon_renticon_takeawaysicon_total_incomeicon_travel_feesicon_tvWage after Taxicon_waterkey_features keyholderleft_arrowinfo-Asset 5 live_chatUntitled-3 megaphonemessagemouse new_homes pause Page 1Created with Sketch. pen info-Asset 9 percentagepersontickpet_iconinfo-Asset 6 plant_iconplay Asset 2 info-Asset 7 property_overview qualright_arrow_whiteright_arrowsearch Untitled-3slider_next slider_prev smileyFacebook Google Plus Instagram social_linkedin Pinterest Twitter YouTube socialUntitled-3square_triangle Untitled-3info-Asset 8 triangle-left Untitled-2 wifi-glyph-24