Search the Halton Housing Website

Can’t find what you’re 
looking for?

Filter your search results by visiting our help and support page.

Help & Support
My Tenancy
Menu

Top 10 tips for staying safe online

The internet offers a world of opportunities for us all, but it’s important to stay safe when online. We’ve put together a list of 10 top tips for using the internet whether at work or home:

1.Install antivirus software

The first step to staying safe on the internet is to make sure you download antivirus software from trusted resellers such as Symantec and McAfee. If you can’t afford to buy a license there are a number of companies offering free antivirus software for home users, including Microsoft, AVAST and AVIRA.

2.Protect with passwords

Use a different password for each website and change these as often as you can. Perhaps set yourself a reminder to do this. Think about using an unusual phrase, or even your favourite film name or song title as your password – avoid using your date of birth or phone number as part of your password.

If you’re struggling to think of unique passwords for each account or site, visit LastPass – this site can generate and store strong passwords.

3.Create seperate email addresses

If you apply the same rules to email addresses as to passwords, then where possible, create a separate email account for your social life; Facebook, twitter, whatsapp than for any online banking accounts.

4.Be careful what you download

So, before you click that download button, ask yourself is the site well known, have you used the site before without any problems. If in doubt, don’t download.

It’s thanks to the internet that we can download endless films, music files or photographs as and when we want, but for every legitimate site there’s another one that might be harmful to your device, or worse still, be set up to steal your personal information.

5.Log out! 

When you’ve finished browsing a certain site, or have checked all your emails, then don’t forget to log out of accounts that you’ve signed into. Especially if you’re using a computer or device that others have access to. Leaving yourself signed into accounts that you’ve been using, puts you at risk of your personal data being used.

6.Too good to be true?

If something seems too good to be true, it probably is. Never send money to a company or person you don’t know in the promise of goods, services or even work. If you’re asked to send cash in advance.

If you receive an email or see a pop up ad claiming you’ve won a free iPhone or iPad, ask yourself would this happen to me in a shop or in any other situation. If you’re unsure about the legitimacy of an online shop or service is dodgy, use WHOIS (www.whois.net) to search the registration details of a site. Or check their website for a physical address, ideally in the UK

7. Watch those permissions

Be very careful what apps you choose to install and pay special attention to what information (permissions) each app is requesting. If a holiday app is requesting access to your photographs or facebook account then think again.

8.Safety First

Thinking about shopping or making a payment online? Make sure the site is safe and secure. There are two ways you can check that a site is safe; i) does the website url start with https;? If so, great. The ‘s’ stands for secure. Is there a padlock icon in your browser? Yes? That’s another tick, this means that the site is safe for you to pay online and share your personal information.

9.Think twice about linksThink twice before clicking on links found in emails, especially if you don’t know the sender as all too oftenemails aren’t quite what they seem. Thieves operating online may create and send emails that appear to come from your bank, credit card company or other shopping sites. And they can look quite convincing too! But beware, lurking within these emails may be links to dodgy sites which are after your personal information. If you’re unsure if an email has come from your bank, then call your branch and ask them if they’ve tried to contact you.

10.Have a clear out

If you’ve not used an application or a piece of software for a long time, then give your device a tidy up and delete or uninstall them. This will reduce the number of ways that potential hackers can get into your machine.

The Trust offers many safe and secure ways for customers to contact us, including email, Live Chat on our website, as well as via our Customer App. Through the app you can pay your rent and check your rent balance, request a repair, report anti-social behaviour and so much more. Download the app via either Google Play or the Apple Store

Related Help & Support Articles

Find helpful articles on finding your next home with Halton Housing, and how to apply for a home here.

Help & Support Categories

We have 6 Help and Support categories to help make finding the help and advice you’re looking for that little bit easier, the categories include: Your Home, Health and Wellbeing, Help with Halton, Online Accessibility, Payments and Money and Your Career.

Looking to Move?

To apply to live in any of our properties you must have an active Property Pool Plus account. To register for an account, simply follow all of the Property Pool Plus registration steps.

Manage Your Tenancy 24 Hours a Day, at the Click of a Button by Downloading Our Customer App.

Our Customer App allows you to manage your Halton Housing tenancy 24 hours a day, 365 days a year. You can now pay your rent, raise a query, report a repair, report anti-social behaviour and do so much more via the Customer App, download it today!

Latest News

Stay up to date with all the latest Halton Housing news here

Read More News
Waterfront Point
Halton News

Innovative Halton Housing HQ scoops top inter...

17th December 2018

Waterfront Point, the home of Halton Housing has been awarded a top interior design accolade at the industry’s most prestigious award ceremony. Waterfront Point scooped the “Small Commercial Interiors Project of The Year” prize at the Mixology North Awards in Manchester, earlier this month. Mixology North Awards is the most prestigious and highly anticipated award […]

find out more
Halton Housing
Halton News

Halton Housing appoint new Chief Operating Of...

30th November 2018

Halton Housing have announced that they have appointed Nicole Kershaw to the post of Chief Operating Officer. Nicole joined Halton Housing on an interim basis back in June 2018 to assist the organisation with a service review. Since joining the Cheshire based housing association, Nicole has become a key figure in leading the approach to […]

find out more
CREATE’S Operations Director, Greg Walker OBE with Halton Housing’s Corporate Social Responsibility Officer, Cheryl McCabe at the charities warehouse in Liverpool.
Halton News

New lease of life for white and electrical go...

29th November 2018

Halton Housing has established a partnership with recycling charity, CREATE UK to recycle white and electrical goods left in void properties. CREATE, based in Liverpool, provides solutions to  councils, retailers and housing associations for the disposal of all their end of life white goods and other electrical appliances. CREATE will collect white and electrical goods […]

find out more
Barkla Fields Bungalows
Developments

Halton Housing adds four Bungalows to popular...

22nd November 2018

Halton Housing’s Barkla Fields development was bolstered on Tuesday 20th November with the completion and handover of four additional bungalows. Located on Dundalk Road, the four adapted bungalows built by D.J Hughes Construction Ltd are the final addition to the hugely popular £6million luxury extra care development which was opened in April 2016. Classed as […]

find out more
Future of Work Session
Halton News

Halton Housing to open the door to its innova...

19th November 2018

Halton Housing is hosting a session to provide insight into its innovative and forward-thinking culture. The “Future of Work Taster Session” will offer attendees the opportunity to hear first-hand how Halton Housing transformed the way its colleagues work and deliver services to its customers. Halton Housing has delivered significant savings at the same time as […]

find out more
Nick Atkin Halton Housing Group Chief Executive
Halton News

Nick Atkin to leave Halton Housing in 2019

14th November 2018

Halton Housing has announced that Nick Atkin will be leaving the organisation in 2019. Nick has been successful in securing a new role as Chief Executive at Yorkshire Housing. Ingrid Fife, Group Board Chair said “I’m sad that we will be losing our talented Group Chief Executive, but also delighted for Nick that he has […]

find out more

Sign Up For Regular Updates

Would you like to receive news and updates straight to your inbox? Tell us your email address and areas you are interested in, and we will send you relevant updates

alert align-leftanti_socialinfo-Asset 3 arrow_down_thicker_no_fillarrow_down_white arrow_down_whitearrow_downarrow_leftarrow_rightarrow_up_accordion article Untitled-1info-Asset 4 tenancycalendarcameracard clockcollaborationcomputerAsset 4 cross_arrows crosscurves down_arrowdownload-2duohouseAsset 2figured_arrowsUntitled-2flaggradient_briefcase info-Asset 5 helphh Untitled-2Untitled-3house_helpicon_additional_incomeicon_alcoholicon_benefitsicon_bettingicon_car_insuranceicon_child_benefitsicon_childcareAsset 1 icon_clothingicon_council_taxAsset 4 icon_electricityicon_gasicon_groceryicon_gymAsset 5 icon_home_insuranceicon_iAsset 3 icon_petrolAsset 1 icon_renticon_takeawaysicon_total_incomeicon_travel_feesicon_tvWage after Taxicon_waterkey_features keyholderleft_arrowinfo-Asset 5 live_chatUntitled-3 megaphonemessagemouse new_homes pause Page 1Created with Sketch. pen info-Asset 9 percentagepersontickpet_iconinfo-Asset 6 plant_iconplay Asset 2 info-Asset 7 property_overview qualright_arrow_whiteright_arrowsearch Untitled-3slider_next slider_prev smileyFacebook Google Plus Instagram social_linkedin Pinterest Twitter YouTube socialUntitled-3square_triangle Untitled-3info-Asset 8 triangle-left Untitled-2 wifi-glyph-24