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Universal Credit

Universal Credit-you’re in control

What is Universal Credit?

Universal Credit (UC) gives you complete control of your money – the main difference being that your rent will no longer be paid directly to your landlord. Instead, your benefits will be paid direct to you. Another feature of Universal Credit is that you, the claimant, will have to budget your money on a monthly basis rather than on a weekly basis.

Households claiming the most means tested benefits, such as Job Seekers Allowance, Employment and Support Allowance, Income Support, Housing Benefit or Child and Working Tax Credit will be changed over to Universal Credit. UC is a single monthly payment and includes your existing Housing Benefit.

So, as well as budgeting your rent, and making sure your landlord gets paid on time, you’ll also need to budget your bills and spending every month too. This means you’ll be in control of what’s going in and out, but the changes may be a little daunting.

Switching to Universal Credit

Universal Credit is being rolled out across the UK in stages, so depending on where you live it may not have affected you yet. You can only claim UC if you live in a ‘full digital service area’. To find out if you are in a UC Full Service Live area, click here.

If you need to apply for UC, you can do so by visiting the Gov.uk site.

If you find yourself needing a little bit of help making the switch to Universal Credit, please browse the Universal Credit articles on this website.  

If you’re a Halton Housing customer and are still struggling with the switch to UC after reading our Help and Support section, please get in touch with a member of our Welfare Benefit and Money Advice team. Our team of experts in this field have helped resolve over 300 Universal Credit claim issues on behalf of our customers over the last 2 years.

Halton Housing Budget Calculator

If you would like some help with budgeting your monthly UC payments, why not try our free and easy to use Budget Calculator. The Budget Calculator helps you work out your monthly incoming and outgoings so you can manage your budget easily.

Related Help & Support Articles

Find helpful articles on finding your next home with Halton Housing, and how to apply for a home here.

Help & Support Categories

We have 6 Help and Support categories to help make finding the help and advice you’re looking for that little bit easier, the categories include: Your Home, Health and Wellbeing, Help with Halton, Online Accessibility, Payments and Money and Your Career.

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Latest News

Stay up to date with all the latest Halton Housing news here

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Halton Housing is delighted to be supporting Halton’s first Mental Health Festival. Taking place from 6th – 14th October, the festival will wrap around World Mental Health Day on 10th October. It aims to raise awareness of mental health, tackle stigma people experience because of mental health problems and encourage everyone to start looking after […]

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Staff and Customers of Halton Housing’s extra care scheme Naughton Fields and head office, Waterfront Point have been attending a hugely successful mental fitness programme, delivered in conjunction with rugby league charity, RL Cares and State of Mind. The “Offload” programme, promoted in partnership with Widnes Vikings reached out to gentlemen to provide support for […]

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Halton Housing staff took time out of their busy schedules to proudly pledge hours for PlaceShapers We Care Day on Friday 14th September. We Care Day saw Halton Housing join over 100 community-focused housing associations – around the country pledge time to give something extra back to residents, customers and communities. Over 2000 hours were […]

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Many of our customers may receive a call from a third party called ‘Kwest’ over coming weeks on our behalf. Kwest will ask randomly selected customers a number of questions about the service they’ve received from Halton Housing. This forms part of a service review we’re carrying out to improve our services for customers. If you have any questions about this, please contact a member of our Customer Services Team via our online communication methods