Search the Halton Housing Website

Can’t find what you’re 
looking for?

Filter your search results by visiting our help and support page.

Help & Support
MyHaltonHome
Menu

Warning over Universal Credit scam: low cost Government loans

Halton Housing have been informed that fraudsters are offering people ‘low cost Government loans and grants’ which DO NOT EXIST, in return for proof of I.D., bank account details and a fixed fee. 

Fraudsters are using personal details to make false claims for Universal Credit (UC) and requesting an ‘Advance Payment’, which can be up to 100% of the value of the full UC claim 

Not only could they obtain part of the Advance Payment but they also have hold of personal details which could lead to further fraudulent activity occurring.  

Those being targeted will not only have their current benefits stopped and replaced by UCbut they will then also have to pay back the ‘loan’ (Advance Payment) in full from their future UC payments.  

In some cases, false circumstances are being reported when the application is made to maximise the potential UC payment (and therefore the Advance Payment). This means that the victim has an even higher amount to repay from their UC payments. 

Once someone has made a claim for UC, they will stay on it and won’t be able to return to their original benefits. 

Please follow the following advice to prevent falling victim to this targeted fraud: 

  • Never give money to someone who calls unannounced at your home, out in public or who contacts you by phone, letter or emailCriminal gangs are targeting people for their personal information.
     
  • Never share personal information with anyone, even if they claim to be an official
  • Always ask for ID and check the ID shown using a phone number they find themselves using their own paperwork or Internet etc.
     
  • Remember it is a criminal offence to knowingly provide false information on a benefit claim. If you were to make a false declaration on a benefit claim, it could affect the benefits you already receive, and offenders will be prosecuted by DWP.
     
  • Remember ‘Low cost Government loans’ DO NO EXIST – if you have been on benefits for longer than six months, you could apply for a Budgeting Loan (Budgeting Advance in UC).
     
  • If you have been affected by fraudsters or if you believe someone you know is being targeted; please contact Action Fraud, call the Police on 101 or contact Trading Standards via the Citizens Advice Consumer Helpline on 03454 040506.

Halton Housing customers get free advice and support by contacting our Welfare Benefit Money Advice team. You can contact the team via the Halton Housing App or email welfare@haltonhousing.org. 

For further information and advice about UC, call the UC Helpline on 0800 328 5644. Alternatively, find out more about Universal Credit Advance Payments.  

Related Help & Support Articles

Find helpful articles on finding your next home with Halton Housing, and how to apply for a home here.

Help & Support Categories

We have 6 Help and Support categories to help make finding the help and advice you’re looking for that little bit easier, the categories include: Your Home, Health and Wellbeing, Help with Halton, Online Accessibility, Payments and Money and Your Career.

Looking to Move?

To apply to live in any of our properties you must have an active Property Pool Plus account. To register for an account, simply follow all of the Property Pool Plus registration steps.

MyHaltonHome is here!

Our brand-new customer area ‘MyHaltonHome’ is now live. Packed with all the usual features such as request a repair, check rent balance and report ASB, this new and improved area is your one stop shop for managing all your tenancy needs.

Latest News

Stay up to date with all the latest Halton Housing news here

Read More News
together with tenants
Halton News

Working “Together with Tenants”

1st March 2021

We’ve signed up to the National Housing Federation’s “Together with Tenants Charter”. As your landlord, we work hard to create a positive relationship with all our customers. We are not here just to provide safe, decent and affordable homes – we want to engage with you to make sure that we are providing services and […]

find out more
Alan smith director of customer experience
Halton News

Halton Housing appoints new Director of Custo...

1st March 2021

We have appointed Alan Smith as our new Director of Customer Experience. Alan brings a wealth of experience with him to Halton Housing, having held a variety of senior roles in a range of public and private sector organisations including the NHS and more recently an exam board. Chief Operations and Transformation Officer, Debbie Trust-Dickinson […]

find out more
friendlyfebruary (1)
Halton News

#FriendlyFebruary check-in calls to customers

12th February 2021

During February, we are trying to contact as many of our older customers as possible who live alone. We’re calling it #FriendlyFebruary. Our intent is to make a social telephone call to them just to find out how they are managing during this difficult lockdown period and to offer some support or signpost them to […]

find out more
Halton News

Number 1 Digital Housing Provider Award

11th February 2021

Halton Housing has beaten off strong competition in the sector to be judged the number one digital housing provider in Housing Digital‘s Top 30! The award aimed to identify the 30 top digitally-enabled social housing providers (of all sizes) who could demonstrate they are at the forefront of digital initiatives and transformation in the sector; […]

find out more
Halton News

Get ready for Census 2021 – Shape the futur...

9th February 2021

In partnership with the housing providers Liverpool City Region group, we are supporting Census 2021. The census is a survey that happens every 10 years and provides detailed information about our society.  It gives us a snapshot of all the people and households in England and Wales.   How will the census make a difference to me?  By taking part, you can help inform […]

find out more
Halton Housing 5 apprentices
Halton News

Building the future this National Apprentices...

8th February 2021

We are celebrating the 14th annual National Apprenticeship Week, taking place from 8th to 14th February.  ‘Build the Future’ is the theme which aims to encourage everyone to consider how apprenticeships help individuals to build the skills and knowledge required for a rewarding career.  Throughout the week we will be sharing stories, experiences and insights from our current apprentices […]

find out more
accessibilityalert align-leftanti_socialinfo-Asset 3 arrow_down_thicker_no_fillarrow_down_white arrow_down_whitearrow_downarrow_leftarrow_rightarrow_up_accordion arrow_up_tail article Untitled-1info-Asset 4 tenancycalendar calendarcameracard clockcollaborationcomment computerAsset 4 cross_arrows crosscurves document down_arrowdownload-2duohouseemail-icon Asset 2emote_1 emote_2 emote_3 emote_4 emote_5 figured_arrowsUntitled-2flaggradient_briefcase info-Asset 5 helphh Untitled-2Untitled-3house_helpicon_additional_incomeicon_alcoholicon_benefitsicon_bettingicon_car_insuranceicon_child_benefitsicon_childcareAsset 1 icon_clothingicon_council_taxAsset 4 icon_electricityicon_gasicon_groceryicon_gymAsset 5 icon_home_insuranceicon_iAsset 3 icon_petrolAsset 1 icon_renticon_takeawaysicon_total_incomeicon_travel_feesicon_tvWage after Taxicon_waterinnovative_stacked innovative key_features keyholderleft_arrowinfo-Asset 5 Group 2Created with Sketch. ShapeCreated with Sketch. LineCreated with Sketch. live_chatUntitled-3 megaphonemessagemouse new_homes partnership_stacked partnership pause Page 1Created with Sketch. pen info-Asset 9 percentagepersontickpet_iconphone-icon info-Asset 6 pin plant_iconplay Asset 2 info-Asset 7 promises_stacked promises property_overview qualrespect_stacked respect right_arrow_whiteright_arrowsearch Untitled-3slider_next slider_prev smileyFacebook Google Plus Instagram social_linkedin Pinterest Twitter YouTube socialUntitled-3square_triangle Untitled-3info-Asset 8 triangle-left Untitled-2 twitter-icon wifi-glyph-24