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Halton Housing Trust is a not for profit housing association that owns and manages 7,00 homes in the Cheshire towns of Runcorn and Widnes. We take the confidentiality and security of the information we hold about our customers and colleagues very seriously. This Privacy Notice explains how we use the personal information we collect.
Our privacy notice covers the following areas, to explain our approach to Data Protection. Please click on the headings below to see the relevant information:

How we collect information about you

We collect information in a variety of ways, including:
  • When customers apply for a home
  • When customers sign a tenancy agreement
  • Through on-going contact with customers during a tenancy
  • When customers access services by logging in to our website or use the customer app
  • Recording calls to and from us
  • When customers terminate a tenancy
  • If a customer makes a complaint
  • When dealing with ASB cases
  • When providing welfare benefits advice
  • Job applications
  • When an offer of employment is taken up
When you apply to become a Halton Housing Trust Customer, we request and hold on file any references necessary to assess your application. This may include (but is not limited to), where appropriate, information from other landlords, the Police, the Probation Service, support services, Social Services, and health services.

Who we collect information on

We collect personal information about: Customers: This includes current, former and potential customers, who live in our properties or access our support and other services, and could also include their family and people associated with them. Employees: This includes current, former and potential colleagues, as well as Board Members, apprentices and volunteers. Anyone who makes a complaint or enquiry and visitors to our website and offices

How we use your information

We use the information we collect so that we can deliver our services to you. We use your information to:
  • manage allocations and lettings
  • manage tenancies
  • receive rent and service charges
  • provide a repairs and maintenance service
  • offer welfare benefits advice
  • provide support services
  • resolve ASB disputes
  • investigate complaints
  • deliver the Investment Programme
  • engage with customers to get feedback on our services
  • provide education, employment and training advice and opportunities
  • target customers impacted by welfare reform
  • process the monthly payroll
  • manage employee benefits with 3rd parties
  • process requests from 3rd parties for example Council Tax, Job Centre Plus

Links to other websites

This notice is limited to this website only. If you follow a link to an external site, we recommend that you check the privacy notice of the site before giving any personal details.

Sharing your information

We will not share your personal information without your consent, unless allowed by law. Examples of organisations we may share your information with, where appropriate, are:
  • Contractors
  • Local Authorities
  • Housing Benefit
  • DWP
  • Social services
  • Police
  • Probation Service
  • Other landlords
  • Utilities companies
  • Council tax
  • Debt recovery agency
  • Courts
  • Payroll bureau
  • Pensions Companies
  • Job Centre Plus
  • HMRC
  • Printers
  • Fire Service
  • Support agencies
  • Health services
We may share customers’ personal information on a collective basis with other organisations to help us gain insights in to our customer base, so we can target and deliver our services in a way that maximises benefits for our customers. Whenever we do this, we will ensure that your personal information is handled under strictly controlled conditions and in accordance with the requirements of the Data Protection Act.

Accessing your information

Under the Data Protection Act 1998 individuals can find out if we hold any personal information (including CCTV images of themselves) by making a ‘subject access request’. If we do hold information about you we will tell you what this is and let you have a copy of it. We may make a nominal charge of £10 towards our administration costs for the request. We will require proof of your identity before we disclose information to you. You can ask for your information by emailing the Governance Officer at or writing to Katie Hamlett, Governance Officer, Halton Housing Trust, Daresbury Point, Greenwood Drive, Runcorn, WA7 1UG

Security of information

We are committed to ensuring that your information is kept secure. We have developed separate ICT policies which set out how we keep the information held on our systems secure. We also have a number of physical security measures in place, such as office security and confidential destruction of all waste paper.

Changes to our privacy notice

We keep our privacy notice under regular review and will place any updates on this webpage. The notice was last reviewed in January 2014

How to contact us

We welcome any queries you may have regarding this Privacy Notice, or any information we hold about you. Please contact us at

Looking to Move?

To apply to live in any of our properties you must have an active Property Pool Plus account. To register for an account, simply follow all of the Property Pool Plus registration steps.

Related Help & Support Articles

Find helpful articles on finding your next home with Halton Housing, and how to apply for a home here.

View All Help & Support

What Our Customers Say

Our customers offer the best insight into living in a Halton Housing home, read what they have to say here

happy customer vinny

Moving is always a bit stressful, and I was downsizing so trying to fit everything in is always hard. Once I got here and got settled in I loved it!

I couldn’t believe my luck to be honest. Daz was great, he was so easy to talk to! He was really approachable and put me at ease about the whole moving process, really supportive

Vinny Whearty
happy customer Margaret Williams

Dave helped me get online and taught me how to use my new device, and the Customer App. I’ve used the Customer App to report a couple of repairs such as when my boiler went, when some tiles came off my roof and various other things.

My son also helps me use the tablet and Rose who comes in to visit me twice a week. I really like being able to use Facebook now, I get to see what all my grandchildren are up to and my family members who live up in Anglesey. I can now do my word search online on my device too!

Margaret Williams
happy customer max

I’ve never been in the benefits system in my entire life, I have worked hard all my life until I unfortunately fell on hard times recently. I had no idea how to claim benefits and was really struggling with the whole process.

When I moved in to Naughton and became a Halton Housing Customer, I had a visit from Amber, a Halton Housing Welfare Benefit and Money Advice Officer who was a huge help! Amber and her colleagues advised me what I should be receiving and helped me get my money sorted, they’re amazing!

Max Torris, Widnes
Halton Housing happy customers

Moving house has been a life saver for us really. My daughter needed surgery right before we moved, and if we hadn’t of moved when we did my daughter who is poorly would not have been able to come home from hospital

You couldn’t get her wheelchair through the door in our old house, and she wouldn’t have been able to get up the stairs.

Cherrie Walker, Wendy and Jo were a great help to us when we were moving, and have made us feel safe and secure! They kept in touch, and kept updating us all throughout the process, and even helped me get my occupational therapy sorted!

Cheryl Boswell, Widnes
Happy customers

I’m really happy with our new home and the service we received. When I went and viewed my house I was able to move in just one week later! Mike Arnold was great! He really put us at ease, as I was panicking a bit about moving home, he was absolutely amazing.

Mrs Beck, Widnes

Latest News

Stay up to date with all the latest Halton Housing news here

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Halton News

Halton Housing’s Welfare Benefit and Money ...

26th April 2018

Halton Housing’s Welfare Benefit and Money Advice Team have been shortlisted, for the second consecutive year running, at the Institute of Money Advice Awards in the Debt Team of the Year category. Halton Housing’s Welfare Benefit and Money Advice Team is made up of one senior officer, three officers and a team administrator. A great […]

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Victoria House, former Runcorn Cottage Hospital

Halton Housing transform historical Runcorn C...

16th April 2018

On Thursday 12th April, the remaining properties on the Victoria House development, located on Holloway Road, higher Runcorn were completed and handed over to Halton Housing. The £2.9 million project was grant funded by the HCA (Homes and Communities Agency) and has seen the creation of 28 new homes on Holloway and has involved the […]

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Halton News

Halton Housing award community group with £2...

13th April 2018

On Tuesday 10th April Halton Housing awarded Open Door, a Runcorn based charity with £2000 to try and help alleviate food poverty in Halton. The grant has been awarded to Open Door to enable the organisation to buy an industrial oven and freezer to be able to store and cook large portions of food. Open […]

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Important Tenant Updates

Halton Housing become a Community Benefit Soc...

12th April 2018

Halton Housing Trust Ltd (HHT) has converted itself from a Company registered with Companies House and the Charity Commission into a Community Benefit Society registered with the Financial Conduct Authority (FCA). Halton Housing has converted in to a charitable Community Benefit Society (CBS) because of the financial benefits of conversion and the nature of CBSs, […]

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Work has started on innovative new build prop...

9th April 2018

Works have started on site at Halton Housing’s latest new build development, Montgomery Road in Widnes. The development comprises of eight new properties. The homes, located on Montgomery Road will comprise of six two-bedroom houses and two three bedroom houses, and will all be available for affordable rent. Following the recent successful build of Grange House, […]

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67 new homes to be built on Picow Farm Road, ...

6th April 2018

Halton Housing have successfully acquired a plot of land on Picow Farm Road, Runcorn to allow them to create a £9.8 million housing development. The development will comprise of 67 brand new-homes, which will be a mixture of two, three and four-bedroom homes and bungalows. On this plot of land Halton Housing plan to create […]

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