Halton Housing Trust is a not for profit housing association that owns and manages 7,00 homes in the Cheshire towns of Runcorn and Widnes. We take the confidentiality and security of the information we hold about our customers and colleagues very seriously. This Privacy Notice explains how we use the personal information we collect.
Our privacy notice covers the following areas, to explain our approach to Data Protection. Please click on the headings below to see the relevant information:
To apply to live in any of our properties you must have an active Property Pool Plus account. To register for an account, simply follow all of the Property Pool Plus registration steps.
Find helpful articles on finding your next home with Halton Housing, and how to apply for a home here.
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Did you know that from April 2017 the benefits available to families with three children changed, and in some cases reduced?
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We often offer our customers whose homes have recently undergone a re-wire or work deemed intrusive decorating vouchers. Find out how to redeem these vouchers here.
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We have a dedicated team of Welfare Benefit and Money Advice experts to help our customers with any welfare, benefit or money advice queries they may have.
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Struggling to manage your tenancy? Need a little help? Speak to our Tenancy Support Team, all the details you need to know can be found here.
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Our customers offer the best insight into living in a Halton Housing home, read what they have to say here
Moving is always a bit stressful, and I was downsizing so trying to fit everything in is always hard. Once I got here and got settled in I loved it!
I couldn’t believe my luck to be honest. Daz was great, he was so easy to talk to! He was really approachable and put me at ease about the whole moving process, really supportive
Dave helped me get online and taught me how to use my new device, and the Customer App. I’ve used the Customer App to report a couple of repairs such as when my boiler went, when some tiles came off my roof and various other things.
My son also helps me use the tablet and Rose who comes in to visit me twice a week. I really like being able to use Facebook now, I get to see what all my grandchildren are up to and my family members who live up in Anglesey. I can now do my word search online on my device too!
I’ve never been in the benefits system in my entire life, I have worked hard all my life until I unfortunately fell on hard times recently. I had no idea how to claim benefits and was really struggling with the whole process.
When I moved in to Naughton and became a Halton Housing Customer, I had a visit from Amber, a Halton Housing Welfare Benefit and Money Advice Officer who was a huge help! Amber and her colleagues advised me what I should be receiving and helped me get my money sorted, they’re amazing!
Moving house has been a life saver for us really. My daughter needed surgery right before we moved, and if we hadn’t of moved when we did my daughter who is poorly would not have been able to come home from hospital
You couldn’t get her wheelchair through the door in our old house, and she wouldn’t have been able to get up the stairs.
Cherrie Walker, Wendy and Jo were a great help to us when we were moving, and have made us feel safe and secure! They kept in touch, and kept updating us all throughout the process, and even helped me get my occupational therapy sorted!
I’m really happy with our new home and the service we received. When I went and viewed my house I was able to move in just one week later! Mike Arnold was great! He really put us at ease, as I was panicking a bit about moving home, he was absolutely amazing.
Halton Housing’s Welfare Benefit and Money Advice Team have been shortlisted, for the second consecutive year running, at the Institute of Money Advice Awards in the Debt Team of the Year category. Halton Housing’s Welfare Benefit and Money Advice Team is made up of one senior officer, three officers and a team administrator. A great […]
On Thursday 12th April, the remaining properties on the Victoria House development, located on Holloway Road, higher Runcorn were completed and handed over to Halton Housing. The £2.9 million project was grant funded by the HCA (Homes and Communities Agency) and has seen the creation of 28 new homes on Holloway and has involved the […]
On Tuesday 10th April Halton Housing awarded Open Door, a Runcorn based charity with £2000 to try and help alleviate food poverty in Halton. The grant has been awarded to Open Door to enable the organisation to buy an industrial oven and freezer to be able to store and cook large portions of food. Open […]
Halton Housing Trust Ltd (HHT) has converted itself from a Company registered with Companies House and the Charity Commission into a Community Benefit Society registered with the Financial Conduct Authority (FCA). Halton Housing has converted in to a charitable Community Benefit Society (CBS) because of the financial benefits of conversion and the nature of CBSs, […]
Works have started on site at Halton Housing’s latest new build development, Montgomery Road in Widnes. The development comprises of eight new properties. The homes, located on Montgomery Road will comprise of six two-bedroom houses and two three bedroom houses, and will all be available for affordable rent. Following the recent successful build of Grange House, […]
Halton Housing have successfully acquired a plot of land on Picow Farm Road, Runcorn to allow them to create a £9.8 million housing development. The development will comprise of 67 brand new-homes, which will be a mixture of two, three and four-bedroom homes and bungalows. On this plot of land Halton Housing plan to create […]
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