Who we are
Halton Housing is a registered provider of social housing, or housing association. We are regulated by the Regulator of Social Housing.
Halton Housing is a data controller of your personal data. This means we are responsible for collecting and using information about you so that we can deliver our services as a housing association to you.
About this Notice
This Notice lets you know how we use the information you give us.
We may change this privacy notice from time to time in order to reflect changes in the law and/or our privacy practices.
As well as this notice, we may provide you with other privacy notices in future to deal with specific occasions when we are collecting or processing personal information about you. It is important that you read all such privacy notices so that you are aware of how and why we are using such information.
Please click on the headings below to see the relevant information:
To apply to live in any of our properties you must have an active Property Pool Plus account. To register for an account, simply follow all of the Property Pool Plus registration steps.
Find helpful articles on finding your next home with Halton Housing, and how to apply for a home here.
Our Welfare Benefit Money Advice Team team is available for customers and members of their household to seek advice and assistance with all matters relating to welfare benefits, debt and money advice.
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Condensation, mould and damp is a major problem to many houses and flats. It can affect your health and can cause damage to furniture and wall plaster.
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Legionnaires’ disease is a form of pneumonia you can catch by inhaling droplets of water from things like air conditioning or hot tubs.
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We have put together some helpful advice and guidance to help protect yourself and your home from the weather during the winter months.
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Our customers offer the best insight into living in a Halton Housing home, read what they have to say here
Moving is always a bit stressful, and I was downsizing so trying to fit everything in is always hard. Once I got here and got settled in I loved it!
I couldn’t believe my luck to be honest. Daz was great, he was so easy to talk to! He was really approachable and put me at ease about the whole moving process, really supportive
Dave helped me get online and taught me how to use my new device, and the Customer App. I’ve used the Customer App to report a couple of repairs such as when my boiler went, when some tiles came off my roof and various other things.
My son also helps me use the tablet and Rose who comes in to visit me twice a week. I really like being able to use Facebook now, I get to see what all my grandchildren are up to and my family members who live up in Anglesey. I can now do my word search online on my device too!
I’ve never been in the benefits system in my entire life, I have worked hard all my life until I unfortunately fell on hard times recently. I had no idea how to claim benefits and was really struggling with the whole process.
When I moved in to Naughton and became a Halton Housing Customer, I had a visit from Amber, a Halton Housing Welfare Benefit and Money Advice Officer who was a huge help! Amber and her colleagues advised me what I should be receiving and helped me get my money sorted, they’re amazing!
Moving house has been a life saver for us really. My daughter needed surgery right before we moved, and if we hadn’t of moved when we did my daughter who is poorly would not have been able to come home from hospital
You couldn’t get her wheelchair through the door in our old house, and she wouldn’t have been able to get up the stairs.
Cherrie Walker, Wendy and Jo were a great help to us when we were moving, and have made us feel safe and secure! They kept in touch, and kept updating us all throughout the process, and even helped me get my occupational therapy sorted!
I’m really happy with our new home and the service we received. When I went and viewed my house I was able to move in just one week later! Mike Arnold was great! He really put us at ease, as I was panicking a bit about moving home, he was absolutely amazing.
Halton Housing has today published its gender pay gap report for 2019, for the second year, in line with the government’s Gender Pay Gap regulations introduced in April 2017. In 2019, Halton Housing maintained its positive gender pay gap report with female employees receiving on an average (mean) salary 1% more than male counterparts and the overall median salary showing 12% in favour of female employees in comparison […]
A newly renovated play park has been unveiled in Halton Lodge, Runcorn. The upgrade is thanks to significant investment from Halton Housing, funding from the Environmental Fund and from Halton Borough Council’s Area Forum fund with support from the Area Forum 5 Councillors; Kath Loftus, Alan Lowe, Dave Thompson, Chris Loftus and Geoffrey Logan. Earlier this year, […]
Halton Housing is pleased to be supporting Cheshire Police’s Operation Treacle. The operation has been launched in a bid to tackle anti-social behaviour during Halloween and the Bonfire Night period. Staff from Halton Housing’s Anti-social Behaviour and Tenancy Enforcement teams will be taking part in the multi-agency operation with officers from Cheshire Police, staff […]
A Widnes based community group for women has received funding from Halton Housing to support its annual event. Fortuna Female Society aims to support and empower the women of Halton while championing their rights. The society runs regular activities and events, enabling women to increase their confidence and giving them the opportunity to get involved […]
As an organisation leading the way with our Digital First programme, we’re proud to be supporting Get Online Week – an initiative led by Good Things Foundation, aimed at increasing people’s confidence using computers and the internet. The annual campaign, which this year runs from 14 to 20 October, inspires organisations like Halton Housing to make sure that everyone can […]
Customeyes: Becoming a customer experience-led organisation National Customer Service Week is the perfect opportunity to shout about Customeyes, our sector-leading customer experience programme. Customeyes helps us to know our customers better, and turning their feedback into action, by delivering easy, intuitive and personalised services. It also makes good business sense, as it means we are delivering services that our customers value, […]
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