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Introduction

Who we are

Halton Housing is a registered provider of social housing, or housing association. We are regulated by the Regulator of Social Housing.

Halton Housing is a data controller of your personal data. This means we are responsible for collecting and using information about you so that we can deliver our services as a housing association to you.

About this Notice 

This Notice lets you know how we use the information you give us.

We may change this privacy notice from time to time in order to reflect changes in the law and/or our privacy practices.

As well as this notice, we may provide you with other privacy notices in future to deal with specific occasions when we are collecting or processing personal information about you. It is important that you read all such privacy notices so that you are aware of how and why we are using such information.

Please click on the headings below to see the relevant information:

Who can I complain to if I am unhappy about how my information is used?

You can complain directly to Halton Housing’s Data Protection Officer at dpo@haltonhousing.org or in writing to: Data Protection Officer, Halton Housing, PO Box 631 You also have the right to complain to the Information Commissioner’s Office using the following details: The Information Commissioner's Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF Telephone: 08456 30 60 60 or 01625 54 57 45 Website: www.ico.org.uk      

What are your rights under data protection law?

Data Protection legislation provides rights for individuals over their data. A list of these Rights, and more information about what they mean can be found at the Information Commissioner’s Office website, https://ico.org.uk/

How long do we keep your data secure?

We hold all our data in a secure data centre and back it up to a separate disaster recovery site. Access to data is strictly controlled and monitored. All devices and servers are kept up to date with security patches and virus definitions. Our systems are regularly audited and tested to make sure that we are following procedures and to detect and address potential security risks.

How long do we keep your information for?

We only keep your information for as long as it is needed. This is so that we can meet our operational needs and to meet any legal and regulatory requirements.  We use guidance from the National Housing Federation to help us decide how long we should keep your information for.

What should you do if your personal information changes?

You should tell us so that we can update our records. You can do this from the Contact Us page of our website.

Sharing your data

When we use your data for the purposes described above, this may include sharing your data with third parties.  We will only share your data where we have a legal obligation to do so, where it is necessary for the performance of a contract between you and us and/or it is in our legitimate interests. The third parties we may share your data with include contractors, suppliers and service providers acting on our behalf to provide services to you.  We may also share data with bodies such as the local authority, police, fire service, DWP and utility companies. We may sometimes be required by law to share information with enforcement or other statutory agencies, for the purposes of for example:
  • Crime prevention or detection or matters of national security
  • Taxation/fraud reasons (including housing fraud)
Experian Rental Exchange We have teamed up with Experian to take part in The Rental Exchange. The Rental Exchange is a way to strengthen your credit report without you needing to take on new credit. The scheme enables us to share details about the rent you pay with Experian on a monthly basis. This is then included in your credit report, meaning you will then be recognised for paying your rent on time. There is a legitimate interest in the sharing of data into Rental Exchange for these purposes, which forms our legal ground for the sharing of this data into the Rental Exchange. Your track record as a tenant will enable Experian to use the information supplied to them to assist other landlords and organisations to:
  • assess and manage any new tenancy agreements you may enter into;
  • assess your financial standing to provide you with suitable products and services;
  • manage any accounts that you may already hold, for example reviewing suitable products or adjusting your product in light of your current circumstances;
  • contact you in relation to any accounts you may have and recovering debts that you may owe;
  • verifying your identity, age and address, to help other organisations make decisions about the services they offer;
  • help to prevent crime, fraud and money laundering;
  • screen marketing offers to make sure they are appropriate to your circumstances;
  • for Experian to undertake statistical analysis, analytics and profiling,
  • and for Experian to conduct system and product testing and database processing activities, such as data loading, data matching and data linkage.
If you would like to see more information on these, and to understand how the credit reference agencies each use and share rental data as bureau data (including the legitimate interests each pursues) this information is provided in this link: www.experian.co.uk/crain (Credit Reference Agency Information Notice (CRAIN)). (For a paper copy, please get in touch with us or with Experian).

What do we use your personal data for and what are our legal grounds for this?

To administer the housing register and allocate properties. This is necessary to enter into a contract with you and meet our legal obligations. To administer the sale and re-sale of properties where applicable. This is necessary to enter into a contract with you and for the performance of the contract between you and us. To contact you and respond to contacts you make with us regarding your contract with us.  This is necessary to for the performance of the contract between you and us, and to meet our legal obligations. To manage your tenancy including pre-tenancy work, tenancy changes, mutual exchanges, and end of tenancy administration. This is necessary to enter into a contract with you, for the performance of the contract between you and us and to meet our legal obligations. To deliver repairs and other works to your home and any communal areas. This is where necessary for the performance of the contract between you and us and meet our legal obligations. To take rent payments and manage your rent account. This is necessary for the performance of the contract between you and us. To take payments for any service charges and other non-rent services. This is necessary for the performance of the contract between you and us and where necessary to meet our legal obligations. To respond to any enquiries or complaints you contact us about. This is in our legitimate interests and where necessary to meet our legal obligations. To deal with complaints of anti-social behaviour. This is necessary for the performance of the contract between you and us and to meet our legal obligations. If we identify through contact with you any additional support needs you have, we will tailor the way we engage with you to help you successfully maintain your tenancy. This is in our legitimate interests and where necessary to meet our legal obligations. To provide housing support for customers in extra care, sheltered housing schemes and general needs properties, where applicable. This is where necessary for the performance of the contract between you and us. To contact you to seek feedback on the contractual services we provide to you. This is necessary for the performance of the contract between you and us. To engage you in the delivery of our services. This is in our legitimate interests and necessary to meet our legal obligations. To take any action necessary for breach of tenancy. This may be necessary for the performance of the contract between you and us and/or where it is in our legitimate interests to do so. To recover any debt owed to us. This is in our legitimate interests. To process any application from you to exercise your Right to Buy or Right to Acquire.  This is necessary to meet our legal obligations. Where necessary, to protect our employees and other individuals. We may capture your image on our CCTV systems if you visit Waterfront Point or other premises which is covered by this service. This information may be necessary for the purposes of public safety and crime prevention. We record calls to help us review our performance and investigate complaints or claims. It is in our legitimate interests to do this. We may use your image in photographs for publicity material, where we have your consent to do so. When we obtain your consent for this, we will tell you how you can withdraw your consent.

How to contact us

We have a dedicated Data Protection Officer (DPO).  You can contact our DPO at dpo@haltonhousing.org or in writing at: Data Protection Officer, Halton Housing, PO Box 631 There are also lots of other ways you can get in touch with us. You can find the details by going to the Contact Us page    

Looking to Move?

To apply to live in any of our properties you must have an active Property Pool Plus account. To register for an account, simply follow all of the Property Pool Plus registration steps.

Related Help & Support Articles

Find helpful articles on finding your next home with Halton Housing, and how to apply for a home here.

View All Help & Support

What Our Customers Say

Our customers offer the best insight into living in a Halton Housing home, read what they have to say here

happy customer vinny

Moving is always a bit stressful, and I was downsizing so trying to fit everything in is always hard. Once I got here and got settled in I loved it!

I couldn’t believe my luck to be honest. Daz was great, he was so easy to talk to! He was really approachable and put me at ease about the whole moving process, really supportive

Vinny Whearty
happy customer Margaret Williams

Dave helped me get online and taught me how to use my new device, and the Customer App. I’ve used the Customer App to report a couple of repairs such as when my boiler went, when some tiles came off my roof and various other things.

My son also helps me use the tablet and Rose who comes in to visit me twice a week. I really like being able to use Facebook now, I get to see what all my grandchildren are up to and my family members who live up in Anglesey. I can now do my word search online on my device too!

Margaret Williams
happy customer max

I’ve never been in the benefits system in my entire life, I have worked hard all my life until I unfortunately fell on hard times recently. I had no idea how to claim benefits and was really struggling with the whole process.

When I moved in to Naughton and became a Halton Housing Customer, I had a visit from Amber, a Halton Housing Welfare Benefit and Money Advice Officer who was a huge help! Amber and her colleagues advised me what I should be receiving and helped me get my money sorted, they’re amazing!

Max Torris, Widnes
Halton Housing happy customers

Moving house has been a life saver for us really. My daughter needed surgery right before we moved, and if we hadn’t of moved when we did my daughter who is poorly would not have been able to come home from hospital

You couldn’t get her wheelchair through the door in our old house, and she wouldn’t have been able to get up the stairs.

Cherrie Walker, Wendy and Jo were a great help to us when we were moving, and have made us feel safe and secure! They kept in touch, and kept updating us all throughout the process, and even helped me get my occupational therapy sorted!

Cheryl Boswell, Widnes
Happy customers

I’m really happy with our new home and the service we received. When I went and viewed my house I was able to move in just one week later! Mike Arnold was great! He really put us at ease, as I was panicking a bit about moving home, he was absolutely amazing.

Mrs Beck, Widnes

Latest News

Stay up to date with all the latest Halton Housing news here

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Allotment to be transformed

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A new community allotment is set to be transformed thanks to local residents volunteering their time. The allotment, located off Grangeway in Runcorn, was created by Halton Housing, following the development of 40 affordable rent homes nearby. The space has now been handed over to four local residents who have signed up to volunteer their […]

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OSUK, otherwise known as Open Door are currently recruiting for a Board Member job role. OSUK (Open Door) are the commercial subsidiary of Halton Housing. The new OSUK Board Member will report into the OSUK Board Chair and will be accountable for OSUK and its future and accountability to HH as parent and shareholder. The […]

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Proudly supporting Halton’s first Mental He...

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Halton Housing is delighted to be supporting Halton’s first Mental Health Festival. Taking place from 6th – 14th October, the festival will wrap around World Mental Health Day on 10th October. It aims to raise awareness of mental health, tackle stigma people experience because of mental health problems and encourage everyone to start looking after […]

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Halton Housing celebrates one-year at its Wat...

18th September 2018

It’s been one year since Halton Housing moved to its new home, Waterfront Point in Widnes, Cheshire. The move brought together all its 320 staff under one roof from the two previous offices at Daresbury Point in Runcorn and Foundry Lane, Widnes. Waterfront Point provides customers with a new self-service area and meeting space in […]

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Offload mental health programme delivered to ...

17th September 2018

Staff and Customers of Halton Housing’s extra care scheme Naughton Fields and head office, Waterfront Point have been attending a hugely successful mental fitness programme, delivered in conjunction with rugby league charity, RL Cares and State of Mind. The “Offload” programme, promoted in partnership with Widnes Vikings reached out to gentlemen to provide support for […]

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Halton Housing staff packing bags of food to give to customers for we care day
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Halton Housing hold popup foodbank for PlaceS...

14th September 2018

Halton Housing staff took time out of their busy schedules to proudly pledge hours for PlaceShapers We Care Day on Friday 14th September. We Care Day saw Halton Housing join over 100 community-focused housing associations – around the country pledge time to give something extra back to residents, customers and communities. Over 2000 hours were […]

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Many of our customers may receive a call from a third party called ‘Kwest’ over coming weeks on our behalf. Kwest will ask randomly selected customers a number of questions about the service they’ve received from Halton Housing. This forms part of a service review we’re carrying out to improve our services for customers. If you have any questions about this, please contact a member of our Customer Services Team via our online communication methods