We have now published our Annual Report for 2018/19. We want to make sure that we are accountable to our customers for how we spend...
We’ve listened to how our customers want us to provide services and that’s why we’re changing how we do things to make sure we’re doing everything we can to make our communities great. Our customers said they wanted to see us out and about more in their community. One way we're responding to this is by starting walkabouts.
Walkabouts are an important way of finding out what matters most to our customers, and what we can do to improve our communities. They're an opportunity for customers to meet key Halton Housing staff to identify issues such as anti-social behaviour, environmental improvements and help create places to be proud of.
Find out when walkabouts are being held in your area in the programme below.
The Scrutiny Panel sits underneath the Board and is responsible for picking areas of the business they wish to scrutinise, with the view to making recommendations for improvement. During the Scrutiny Panel’s time working with Halton Housing, they have never once had any of their recommendations for improvements turned down. The Scrutiny Panel takes up just 21 days of involvement time per year.
To join the Scrutiny Panel you do not have to be a Halton Housing customer, but you must not be a customer of another Housing Association. To express an interest in joining the panel, please contact a member of the Customer Engagement Team.
Our Customer Forum is made up of customers who meet 6 times per year. We take all our policies and procedures to the forum to review and approve. The group are also involved in approving small grants, for example tenant and resident group funding. The Forum also feedback their thoughts and opinions regarding the services we provide across the borough. Being a Customer Forum member takes up just 20 hours of your time per year, and we cover any travel or child care costs Forum members may incur. Training can be provided.
If you would like to make a difference, make new friends and have an impact on your community, join our Customer Forum!