Search the Halton Housing Website

Can’t find what you’re 
looking for?

Filter your search results by visiting our help and support page.

Help & Support
My Tenancy
volunteer opportunities

Your Community

Estate Walkabouts 2019 – 2020

We’ve listened to how our customers want us to provide services and that’s why we’re changing how we do things to make sure we’re doing everything we can to make our communities great. Our customers said they wanted to see us out and about more in their community. One way we're responding to this is by starting walkabouts.  

Walkabouts are an important way of finding out what matters most to our customers, and what we can do to improve our communities. They're an opportunity for customers to meet key Halton Housing staff to identify issues such as anti-social behaviour, environmental improvements and help create places to be proud of.  

Find out when walkabouts are being held in your area in the programme below.

Estate walkabouts

Scrutiny Panel

The Scrutiny Panel sits underneath the Board and is responsible for picking areas of the business they wish to scrutinise, with the view to making recommendations for improvement. During the Scrutiny Panel’s time working with Halton Housing, they have never once had any of their recommendations for improvements turned down. The Scrutiny Panel takes up just 21 days of involvement time per year.

To join the Scrutiny Panel you do not have to be a Halton Housing customer, but you must not be a customer of another Housing Association. To express an interest in joining the panel, please contact a member of the Customer Engagement Team.

Scrutiny Panel

Customer Forum

Our Customer Forum is made up of customers who meet 6 times per year.  We take all our policies and procedures to the forum to review and approve.  The group are also involved in approving small grants, for example tenant and resident group funding.  The Forum also feedback their thoughts and opinions regarding the services we provide across the borough. Being a Customer Forum member takes up just 20 hours of your time per year, and we cover any travel or child care costs Forum members may incur. Training can be provided.

If you would like to make a difference, make new friends and have an impact on your community, join our Customer Forum!

customer forum

Meet The Team

Debbie Jameson and Hannah Ireland are the faces behind our Customer Engagement Team. You may have seen them out and about, spreading the engagement message far and wide!

community forum

The Customer Engagement Team

Every one of our customers has the opportunity to get involved, and we are keen to support you to make this happen. There are many ways to get involved and make a real difference to the services we provide now and in the future. These could be on a formal or informal basis, regularly or just now and then, working alone or as part of a larger group.
These include:
• Board Members
• Customer Inspectors
• Customer Forum
• Street Representative
• Tenant & Resident Associations
• Community events
• Customer Scrutiny Panel

If you would like to get involved with any of the above groups, get in touch with the team! You can call the team on 07903594957 or email

Report A Problem

We take a tough stance on anti-social behaviour and illegal activity in our homes.

Anti-Social Behaviour

Antisocial Behavior

We work closely with Cheshire Police and the Local Authority to keep our neighbourhoods’ safe.

We urge anybody who has any concerns relating to anti-social behaviour in our homes to report it to us via our Customer App, Live Chat or on your Halton Housing Customer Account. All reports made to us of anti-social behaviour will be treated in the strictest of confidence.

News From Your Community

Here you can read the latest news on what is happening in your community

Related Pages

Not found what you’re looking for, may we make some suggestions…

Looking to Move?

Find your next home by using Property Pool Plus. If you don’t already have an active account, you can sign up today by following all the registration steps.

Related Help & Support Articles

Find helpful articles on finding your next home with Halton Housing, and how to apply for a home here.

Sign Up For Regular Updates

Would you like to receive news and updates straight to your inbox? Tell us your email address and areas you are interested in, and we will send you relevant updates

alert align-leftanti_socialinfo-Asset 3 arrow_down_thicker_no_fillarrow_down_white arrow_down_whitearrow_downarrow_leftarrow_rightarrow_up_accordion arrow_up_tail article Untitled-1info-Asset 4 tenancycalendarcameracard clockcollaborationcomputerAsset 4 cross_arrows crosscurves down_arrowdownload-2duohouseAsset 2emote_1 emote_2 emote_3 emote_4 emote_5 figured_arrowsUntitled-2flaggradient_briefcase info-Asset 5 helphh Untitled-2Untitled-3house_helpicon_additional_incomeicon_alcoholicon_benefitsicon_bettingicon_car_insuranceicon_child_benefitsicon_childcareAsset 1 icon_clothingicon_council_taxAsset 4 icon_electricityicon_gasicon_groceryicon_gymAsset 5 icon_home_insuranceicon_iAsset 3 icon_petrolAsset 1 icon_renticon_takeawaysicon_total_incomeicon_travel_feesicon_tvWage after Taxicon_waterkey_features keyholderleft_arrowinfo-Asset 5 live_chatUntitled-3 megaphonemessagemouse new_homes pause Page 1Created with Sketch. pen info-Asset 9 percentagepersontickpet_iconinfo-Asset 6 plant_iconplay Asset 2 info-Asset 7 property_overview qualright_arrow_whiteright_arrowsearch Untitled-3slider_next slider_prev smileyFacebook Google Plus Instagram social_linkedin Pinterest Twitter YouTube socialUntitled-3square_triangle Untitled-3info-Asset 8 triangle-left Untitled-2 wifi-glyph-24