Our customers’ voice is vitally important to us. Every one of our tenants has the opportunity to get involved with us, and play an active...
One of our priorities is to create places to be proud of and we believe that a good place to live is a solid foundation from which our customers can thrive and fulfil their ambitions.
As the largest provider of housing in Halton, we are proud to play an active role in helping to build cohesive, vibrant communities with our partners and stakeholders.
Walkabouts are an important way of finding out what matters most to our customers, and what we can do to improve our communities. They're an opportunity for customers to meet key Halton Housing staff to identify issues such as anti-social behaviour, environmental improvements and help create places to be proud of.
You can view all our upcoming walkabouts in our dedicated events section.
The Scrutiny Panel sits underneath the Board and is responsible for picking areas of the business they wish to scrutinise, with the view to making recommendations for improvement. During the Scrutiny Panel’s time working with Halton Housing, they have never once had any of their recommendations for improvements turned down. The Scrutiny Panel takes up just 21 days of involvement time per year.
To join the Scrutiny Panel you do not have to be a Halton Housing customer, but you must not be a customer of another Housing Association. To express an interest in joining the panel, please contact a member of the Customer Engagement Team.
Our Customer Forum is made up of customers who meet 6 times per year. We take all our policies and procedures to the forum to review and approve. The group are also involved in approving small grants, for example tenant and resident group funding. The Forum also feedback their thoughts and opinions regarding the services we provide across the borough. Being a Customer Forum member takes up just 20 hours of your time per year, and we cover any travel or child care costs Forum members may incur. Training can be provided.
If you would like to make a difference, make new friends and have an impact on your community, join our Customer Forum!