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Help & Support
My Tenancy
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Your Community

One of our priorities is to create places to be proud of and we believe that a good place to live is a solid foundation from which our customers can thrive and fulfil their ambitions.

As the largest provider of housing in Halton, we are proud to play an active role in helping to build cohesive, vibrant communities with our partners and stakeholders.

There are lots of different ways to get involved in your local area. From joining an estate walkabout to getting involved with customer engagement events and customer panels to have your say on how services are delivered to you and your neighbours. Take a look at our events page to see what is happening in your area. We are also involved in community activities such as:
  • Seasonal community events
  • Awareness campaigns, e.g. Neighbourhood Surgeries and Environmental improvements
  • Supporting community groups and local organisations to apply for grants and funding
  • Organising community litter picks
  • Partnership events with Cheshire Police, Cheshire Fire and Rescue and Halton Borough Council.

Estate Walkabouts

Walkabouts are an important way of finding out what matters most to our customers, and what we can do to improve our communities. They're an opportunity for customers to meet key Halton Housing staff to identify issues such as anti-social behaviour, environmental improvements and help create places to be proud of.  

You can view all our upcoming walkabouts in our dedicated events section.

Estate walkabouts

Scrutiny Panel

The Scrutiny Panel sits underneath the Board and is responsible for picking areas of the business they wish to scrutinise, with the view to making recommendations for improvement. During the Scrutiny Panel’s time working with Halton Housing, they have never once had any of their recommendations for improvements turned down. The Scrutiny Panel takes up just 21 days of involvement time per year.

To join the Scrutiny Panel you do not have to be a Halton Housing customer, but you must not be a customer of another Housing Association. To express an interest in joining the panel, please contact a member of the Customer Engagement Team.

Scrutiny Panel

Customer Forum

Our Customer Forum is made up of customers who meet 6 times per year.  We take all our policies and procedures to the forum to review and approve.  The group are also involved in approving small grants, for example tenant and resident group funding.  The Forum also feedback their thoughts and opinions regarding the services we provide across the borough. Being a Customer Forum member takes up just 20 hours of your time per year, and we cover any travel or child care costs Forum members may incur. Training can be provided.

If you would like to make a difference, make new friends and have an impact on your community, join our Customer Forum!

customer forum

Meet The Team

Debbie Jameson and Hannah Ireland are the faces behind our Customer Engagement Team. You may have seen them out and about, spreading the engagement message far and wide!

community forum

The Customer Engagement Team

Every one of our customers has the opportunity to get involved, and we are keen to support you to make this happen. There are many ways to get involved and make a real difference to the services we provide now and in the future. These could be on a formal or informal basis, regularly or just now and then, working alone or as part of a larger group.
These include:
• Board Members
• Customer Inspectors
• Customer Forum
• Street Representative
• Tenant & Resident Associations
• Community events
• Customer Scrutiny Panel

If you would like to get involved with any of the above groups, get in touch with the team by emailing

Report A Problem

We take a tough stance on anti-social behaviour and illegal activity in our homes.

Anti-Social Behaviour

Antisocial Behavior

We work closely with Cheshire Police and the Local Authority to keep our neighbourhoods’ safe.

We urge anybody who has any concerns relating to anti-social behaviour in our homes to report it to us via our Customer App, Live Chat or on your Halton Housing Customer Account. All reports made to us of anti-social behaviour will be treated in the strictest of confidence.

News From Your Community

Here you can read the latest news on what is happening in your community

Related Pages

Not found what you’re looking for, may we make some suggestions…

Looking to Move?

Find your next home by using Property Pool Plus. If you don’t already have an active account, you can sign up today by following all the registration steps.

Related Help & Support Articles

Find helpful articles on finding your next home with Halton Housing, and how to apply for a home here.

What Our Customers Say

Our customers offer the best insight into living in a Halton Housing home, read what they have to say here

happy customer vinny

Moving is always a bit stressful, and I was downsizing so trying to fit everything in is always hard. Once I got here and got settled in I loved it!

I couldn’t believe my luck to be honest. Daz was great, he was so easy to talk to! He was really approachable and put me at ease about the whole moving process, really supportive

Vinny Whearty
happy customer Margaret Williams

Dave helped me get online and taught me how to use my new device, and the Customer App. I’ve used the Customer App to report a couple of repairs such as when my boiler went, when some tiles came off my roof and various other things.

My son also helps me use the tablet and Rose who comes in to visit me twice a week. I really like being able to use Facebook now, I get to see what all my grandchildren are up to and my family members who live up in Anglesey. I can now do my word search online on my device too!

Margaret Williams
happy customer max

I’ve never been in the benefits system in my entire life, I have worked hard all my life until I unfortunately fell on hard times recently. I had no idea how to claim benefits and was really struggling with the whole process.

When I moved in to Naughton and became a Halton Housing Customer, I had a visit from Amber, a Halton Housing Welfare Benefit and Money Advice Officer who was a huge help! Amber and her colleagues advised me what I should be receiving and helped me get my money sorted, they’re amazing!

Max Torris
Halton Housing happy customers

Moving house has been a life saver for us really. My daughter needed surgery right before we moved, and if we hadn’t of moved when we did my daughter who is poorly would not have been able to come home from hospital

You couldn’t get her wheelchair through the door in our old house, and she wouldn’t have been able to get up the stairs.

Cherrie Walker, Wendy and Jo were a great help to us when we were moving, and have made us feel safe and secure! They kept in touch, and kept updating us all throughout the process, and even helped me get my occupational therapy sorted!

Cheryl Boswell, Widnes
Happy customers

I’m really happy with our new home and the service we received. When I went and viewed my house I was able to move in just one week later! Mike Arnold was great! He really put us at ease, as I was panicking a bit about moving home, he was absolutely amazing.

Mrs Beck, Widnes
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