A new community allotment is set to be transformed thanks to local residents volunteering their time. The allotment, located off Grangeway in Runcorn, was created...
We’ve listened to how our customers want us to provide services and that’s why we’re changing how we do things to make sure we’re doing everything we can to make our communities great. Our customers said they wanted to see us out and about more in their community. One way we're responding to this is by starting walkabouts.
Walkabouts are an important way of finding out what matters most to our customers, and what we can do to improve our communities. They're an opportunity for customers to meet key Halton Housing staff to identify issues such as anti-social behaviour, environmental improvements and help create places to be proud of.
Find out when walkabouts are being held in your area in the programme below.
The Scrutiny Panel sits underneath the Board and is responsible for picking areas of the business they wish to scrutinise, with the view to making recommendations for improvement. During the Scrutiny Panel’s time working with Halton Housing, they have never once had any of their recommendations for improvements turned down. The Scrutiny Panel takes up just 21 days of involvement time per year.
To join the Scrutiny Panel you do not have to be a Halton Housing customer, but you must not be a customer of another Housing Association. To express an interest in joining the panel, please contact a member of the Customer Engagement Team.
Our Customer Forum is made up of customers who meet 6 times per year. We take all our policies and procedures to the forum to review and approve. The group are also involved in approving small grants, for example tenant and resident group funding. The Forum also feedback their thoughts and opinions regarding the services we provide across the borough. Being a Customer Forum member takes up just 20 hours of your time per year, and we cover any travel or child care costs Forum members may incur. Training can be provided.
If you would like to make a difference, make new friends and have an impact on your community, join our Customer Forum!
Debbie Jameson and Hannah Ireland are the faces behind our Customer Engagement Team. You may have seen them out and about, spreading the engagement message far and wide!
Every one of our customers has the opportunity to get involved, and we are keen to support you to make this happen. There are many ways to get involved and make a real difference to the services we provide now and in the future. These could be on a formal or informal basis, regularly or just now and then, working alone or as part of a larger group.
These include:
• Board Members
• Customer Inspectors
• Customer Forum
• Street Representative
• Tenant & Resident Associations
• Community events
• Customer Scrutiny Panel
If you would like to get involved with any of the above groups, get in touch with the team! You can call the team on 07903594957 or email Debbie.jameson@haltonhousing.org
We take a tough stance on anti-social behaviour and illegal activity in our homes.
We work closely with Cheshire Police and the Local Authority to keep our neighbourhoods’ safe.
We urge anybody who has any concerns relating to anti-social behaviour in our homes to report it to us via our Customer App, Live Chat or on your Halton Housing Customer Account. All reports made to us of anti-social behaviour will be treated in the strictest of confidence.
Here you can see some snaps of our best customer engagement moments and memories over the years.
Here you can read the latest news on what is happening in your community
A new community allotment is set to be transformed thanks to local residents volunteering their time. The allotment, located off Grangeway in Runcorn, was created...
Halton Housing is delighted to be supporting Halton’s first Mental Health Festival. Taking place from 6th – 14th October, the festival will wrap around World...
Staff and Customers of Halton Housing’s extra care scheme Naughton Fields and head office, Waterfront Point have been attending a hugely successful mental fitness programme,...
As we enter the last stretch of Summer, the winners of Halton Housing’s annual ‘Digital Garden Competition’ have been announced. Now in its fourth year,...
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We can support you to manage and improve your local communities by helping you to create local, independent Tenants and Residents Associations
Every one of our customers has the opportunity to get involved, and we are keen to support you to make this happen.
As the largest landlord in borough, we recognise our responsibility. We work with local contractors, charities and social enterprises to ensure that our estates and neighbourhoods are places we’re proud to live in.
Find your next home by using Property Pool Plus. If you don’t already have an active account, you can sign up today by following all the registration steps.
Find helpful articles on finding your next home with Halton Housing, and how to apply for a home here.
Find all the information you need to know about our competitive Customer Contents Insurance here.
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Our customers offer the best insight into living in a Halton Housing home, read what they have to say here
Moving is always a bit stressful, and I was downsizing so trying to fit everything in is always hard. Once I got here and got settled in I loved it!
I couldn’t believe my luck to be honest. Daz was great, he was so easy to talk to! He was really approachable and put me at ease about the whole moving process, really supportive
Dave helped me get online and taught me how to use my new device, and the Customer App. I’ve used the Customer App to report a couple of repairs such as when my boiler went, when some tiles came off my roof and various other things.
My son also helps me use the tablet and Rose who comes in to visit me twice a week. I really like being able to use Facebook now, I get to see what all my grandchildren are up to and my family members who live up in Anglesey. I can now do my word search online on my device too!
I’ve never been in the benefits system in my entire life, I have worked hard all my life until I unfortunately fell on hard times recently. I had no idea how to claim benefits and was really struggling with the whole process.
When I moved in to Naughton and became a Halton Housing Customer, I had a visit from Amber, a Halton Housing Welfare Benefit and Money Advice Officer who was a huge help! Amber and her colleagues advised me what I should be receiving and helped me get my money sorted, they’re amazing!
Moving house has been a life saver for us really. My daughter needed surgery right before we moved, and if we hadn’t of moved when we did my daughter who is poorly would not have been able to come home from hospital
You couldn’t get her wheelchair through the door in our old house, and she wouldn’t have been able to get up the stairs.
Cherrie Walker, Wendy and Jo were a great help to us when we were moving, and have made us feel safe and secure! They kept in touch, and kept updating us all throughout the process, and even helped me get my occupational therapy sorted!
I’m really happy with our new home and the service we received. When I went and viewed my house I was able to move in just one week later! Mike Arnold was great! He really put us at ease, as I was panicking a bit about moving home, he was absolutely amazing.
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