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Anti-Social Behaviour

Anti-Social Behaviour & Our Promise To You

We want all of our customers to feel safe in their homes and have a dedicated Anti-Social Behaviour Team to help us achieve this goal. Find out more about how we approach anti-social behaviour in our homes and communities here.

Preventing Anti-Social Behaviour  

  • Support assessments are undertaken with all new customers prior to taking a tenancy to assist with tenancy sustainment to identify any vulnerability or support needs. If considered appropriate, we will provide support including Welfare Benefit and Money Advice, assistance with furniture and referral to key external agencies to assist with resolving underlying issues.
  • All new lettings will be let on starter tenancies for a 12 month period. Conditions of the probationary tenancy will be clearly explained to new tenants at sign up with an emphasis placed on expectations in relation to acceptable behaviour.
  • Halton Housing will work with customers to introduce good neighbour agreements, these will be based on customer priorities and identified hot spot areas. All new customers will be encouraged to sign up to the conditions of these agreements prior to signing for the tenancy
  • Using information on areas with higher incidences of ASB undertake increased patrols from the Police Community Support Officers (PCSO) to prevent ASB and provide reassurance to the community

Reporting and Investigating Complaints

Customers can report Anti-Social Behaviour using all methods of communication. Halton Housing offers a 24 hours service via its digital services. During working hours ASB can also be reported using our chat line (0303 333 0101), Facebook and other social media and Live Chat.

  • When receiving reports of ASB we will offer an interview within 1 working day if it involves violence and/or threats of violence, hate crime or domestic abuse. In other cases we will offer an interview within 5 working days.
  • When responding to complainants we will give the name of the member of staff dealing with the case and agree methods and frequency of further contact, this will normally be once a fortnight.
  • When we investigate any case, we will explain to customers the options available to tackle ASB, advising of our next proposed actions and the expected outcome of our action.
  • We’ll aim to resolve issues of ASB through early intervention of specialist staff with a target of resolving these cases within 50 days of contact with the alleged perpetrator.
  • Where our initial intervention is unsuccessful we will use all methods, as appropriate, to resolve ASB including use of Mediation and Anti- Social Behavior Contracts, CCTV and Noise monitoring equipment. Working with partner agencies including the Police, Halton Borough Council and voluntary agencies and as last resort to taking legal action
  • When graffiti occurs on our property, we will aim to remove it within 7 days of us becoming aware of it. Where graffiti is of an offensive nature (such as abusive or racist language) we will aim to remove it within 1 working day of us becoming aware of it
  • If we’re investigating a customer as the alleged perpetrator of ASB we will treat them fairly and impartially and will not prejudge the outcome of our investigation.
  • We will request assistance from Halton Borough Council’s Environmental Health Division to tackle environmental problems including noise nuisance and control of dogs.
  • We will work with Halton Borough Council and the Police to tackle wider community concerns such as drug dealing and ASB from non Halton Housing customers.

Support for witnesses 

  • We will agree with witnesses the frequency of contact in each case. Also where available we will provide additional specialist witness support services to support customers.
  • We will provide intensive support at key stages (i.e. start of legal action) we will also accompany all witnesses to court.
  • We will use a dedicated budget for safety and security measures to protect vulnerable customers and their homes.

Support to customers in the Community

  • We will support and develop youth and diversionary activities working closely with Halton Borough Council to provide services.
  • As required we will attend local community events such as Police Forums, neighbourhood meetings and other activities to ensure we are aware of any issues that may affect your home and area.
  • We will be a key agency working with the Police, Halton Borough Council, Cheshire Fire and Rescue Service and other agencies to identify and use our combined resources to tackle ASB.

Monitoring our service to tackle ASB and the local offer

  • Our customer scrutiny panel will track our progress and identify any concerns over the standard of service and undertake detailed inspections to improve the service.
  • We will carry out checks and mystery shopping to ensure we are meeting local standards.

We want your feedback

If you would like to help review and shape our services for customers, why not join our hugely successful Scrutiny Panel?

To find out more about our Scrutiny Panel and apply to join, speak to a member of the Customer Engagement Team by clicking ‘have your say’ below and filling in the form.

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Related Help & Support Articles

Find helpful articles on finding your next home with Halton Housing, and how to apply for a home here.

MyHaltonHome is here!

Our brand-new customer area ‘MyHaltonHome’ is now live. Packed with all the usual features such as request a repair, check rent balance and report ASB, this new and improved area is your one stop shop for managing all your tenancy needs.

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