Search the Halton Housing Website

Can’t find what you’re 
looking for?

Filter your search results by visiting our help and support page.

Help & Support
My Tenancy
Menu
Anti-Social Behaviour

Anti-Social Behaviour

Anti-Social Behaviour & Our Promise To You

We want all of our customers to feel safe in their homes and have a dedicated Anti-Social Behaviour Team to help us achieve this goal. Find out more about how we approach anti-social behaviour in our homes and communities here.

Preventing Anti-Social Behaviour  

  • Support assessments are undertaken with all new customers prior to taking a tenancy to assist with tenancy sustainment to identify any vulnerability or support needs. If considered appropriate, we will provide support including Welfare Benefit and Money Advice, assistance with furniture and referral to key external agencies to assist with resolving underlying issues.
  • All new lettings will be let on starter tenancies for a 12 month period. Conditions of the probationary tenancy will be clearly explained to new tenants at sign up with an emphasis placed on expectations in relation to acceptable behaviour.
  • Halton Housing will work with customers to introduce good neighbour agreements, these will be based on customer priorities and identified hot spot areas. All new customers will be encouraged to sign up to the conditions of these agreements prior to signing for the tenancy
  • Using information on areas with higher incidences of ASB undertake increased patrols from the Police Community Support Officers (PCSO) to prevent ASB and provide reassurance to the community

Reporting and Investigating Complaints

Customers can report Anti-Social Behaviour using all methods of communication. Halton Housing offers a 24 hours service via its digital services. During working hours ASB can also be reported using our chat line (0303 333 0101), Facebook and other social media and Live Chat.

  • When receiving reports of ASB we will offer an interview within 1 working day if it involves violence and/or threats of violence, hate crime or domestic abuse. In other cases we will offer an interview within 5 working days.
  • When responding to complainants we will give the name of the member of staff dealing with the case and agree methods and frequency of further contact, this will normally be once a fortnight.
  • When we investigate any case, we will explain to customers the options available to tackle ASB, advising of our next proposed actions and the expected outcome of our action.
  • We’ll aim to resolve issues of ASB through early intervention of specialist staff with a target of resolving these cases within 50 days of contact with the alleged perpetrator.
  • Where our initial intervention is unsuccessful we will use all methods, as appropriate, to resolve ASB including use of Mediation and Anti- Social Behavior Contracts, CCTV and Noise monitoring equipment. Working with partner agencies including the Police, Halton Borough Council and voluntary agencies and as last resort to taking legal action
  • When graffiti occurs on our property, we will aim to remove it within 7 days of us becoming aware of it. Where graffiti is of an offensive nature (such as abusive or racist language) we will aim to remove it within 1 working day of us becoming aware of it
  • If we’re investigating a customer as the alleged perpetrator of ASB we will treat them fairly and impartially and will not prejudge the outcome of our investigation.
  • We will request assistance from Halton Borough Council’s Environmental Health Division to tackle environmental problems including noise nuisance and control of dogs.
  • We will work with Halton Borough Council and the Police to tackle wider community concerns such as drug dealing and ASB from non Halton Housing customers.

Support for witnesses 

  • We will agree with witnesses the frequency of contact in each case. Also where available we will provide additional specialist witness support services to support customers.
  • We will provide intensive support at key stages (i.e. start of legal action) we will also accompany all witnesses to court.
  • We will use a dedicated budget for safety and security measures to protect vulnerable customers and their homes.

Support to customers in the Community

  • We will support and develop youth and diversionary activities working closely with Halton Borough Council to provide services.
  • As required we will attend local community events such as Police Forums, neighbourhood meetings and other activities to ensure we are aware of any issues that may affect your home and area.
  • We will be a key agency working with the Police, Halton Borough Council, Cheshire Fire and Rescue Service and other agencies to identify and use our combined resources to tackle ASB.

Monitoring our service to tackle ASB and the local offer

  • Our customer scrutiny panel will track our progress and identify any concerns over the standard of service and undertake detailed inspections to improve the service.
  • We will carry out checks and mystery shopping to ensure we are meeting local standards.

We want your feedback

If you would like to help review and shape our services for customers, why not join our hugely successful Scrutiny Panel?

To find out more about our Scrutiny Panel and apply to join, speak to a member of the Customer Engagement Team by clicking ‘have your say’ below and filling in the form.

Talk to Us?

Looking to Move?

To apply to live in any of our properties you must have an active Property Pool Plus account. To register for an account, simply follow all of the Property Pool Plus registration steps.

Related Help & Support Articles

Find helpful articles on finding your next home with Halton Housing, and how to apply for a home here.

Manage Your Tenancy 24 Hours a Day, at the Click of a Button by Downloading Our Customer App.

Our Customer App allows you to manage your Halton Housing tenancy 24 hours a day, 365 days a year. You can now pay your rent, raise a query, report a repair, report anti-social behaviour and do so much more via the Customer App, download it today!

Latest News

Stay up to date with all the latest Halton Housing news here

Read More News
Grange Community Forum
Halton News

Grange Community Forum Awarded £1250

21st August 2019

We are pleased to announce that Grange Community forum has been awarded the Annual Grant and Development Grant receiving a total of £1250. This fantastic group put on many events throughout the year, including; x2 children’s events, an Easter event and a Halloween event. These events have an entertainer, balloon modeller, face painter and tattoo […]

find out more
Halton News

Halton Housing Appoints New Board Chair

16th August 2019

Halton Housing has today announced that Clive Deadman is to be appointed as Group Board Chair at the company’s AGM on September 19th, 2019 He takes over from Ingrid Fife, who is stepping down after 10 years in the role. Clive’s background is in private equity, and he has held senior leadership roles in a […]

find out more
Mr & Mrs Powell 2019 Halton Housing Garden Competition winners
Competitions

Blooming Marvellous Winners for 2019 Garden C...

8th August 2019

As summer comes to an end, we are pleased to announce the winners of the Halton Housing 2019 Digital Gardening Competition. Sheila and Mark Powell of Russell Road, Runcorn, are the 2019 worthy winners with their amazing colourful, garden. The winners of this years’ competition were chosen by Halton Housing’s Customer Forum. Mr & Mrs […]

find out more
Halton Housing is embracing IoT and Sensor technology
Halton News

Embracing IoT and Sensor Technology

5th August 2019

Over the past 18 months, Halton Housing’s Disruption team have begun to embrace sensor and Internet of Things (IoT) technology to support our transformation from delivering reactive to pre-emptive services.  The Internet of things or IoT is a system of interrelated computers, devices, machines, objects or people that have the ability to transfer data over a network without requiring human […]

find out more
Representatives from Bright Sparks visiting the bistro earlier this week to present Catering Assistant, Jill Gill with the award.
Halton News

Extra care bistro receives disability award

29th July 2019

A bistro owned and operated by Halton Housing has received an award for outstanding service to young people with disabilities.  The Orange Tree Bistro, based at Halton Housing’s Barkla Fields Extra Care scheme has received the Kitemark Award from Halton Speak Out, an advocacy group for young people with disabilities.  Representatives reviewed the facilities several times over a three-month […]

find out more
halton housing social value impact
Halton News

Halton Housing reveals its social value impac...

2nd July 2019

Halton Housing is delighted to reveal its social value impact figures for 2018/2019.  As well as ensuring that its homes are safe and secure, by working in partnership with local contractors, charities and social enterprises, Halton Housing plays an active part in the local community to ensure it has a strong social impact.  There are […]

find out more

Sign Up For Regular Updates

Would you like to receive news and updates straight to your inbox? Tell us your email address and areas you are interested in, and we will send you relevant updates

alert align-leftanti_socialinfo-Asset 3 arrow_down_thicker_no_fillarrow_down_white arrow_down_whitearrow_downarrow_leftarrow_rightarrow_up_accordion arrow_up_tail article Untitled-1info-Asset 4 tenancycalendarcameracard clockcollaborationcomputerAsset 4 cross_arrows crosscurves down_arrowdownload-2duohouseAsset 2figured_arrowsUntitled-2flaggradient_briefcase info-Asset 5 helphh Untitled-2Untitled-3house_helpicon_additional_incomeicon_alcoholicon_benefitsicon_bettingicon_car_insuranceicon_child_benefitsicon_childcareAsset 1 icon_clothingicon_council_taxAsset 4 icon_electricityicon_gasicon_groceryicon_gymAsset 5 icon_home_insuranceicon_iAsset 3 icon_petrolAsset 1 icon_renticon_takeawaysicon_total_incomeicon_travel_feesicon_tvWage after Taxicon_waterkey_features keyholderleft_arrowinfo-Asset 5 live_chatUntitled-3 megaphonemessagemouse new_homes pause Page 1Created with Sketch. pen info-Asset 9 percentagepersontickpet_iconinfo-Asset 6 plant_iconplay Asset 2 info-Asset 7 property_overview qualright_arrow_whiteright_arrowsearch Untitled-3slider_next slider_prev smileyFacebook Google Plus Instagram social_linkedin Pinterest Twitter YouTube socialUntitled-3square_triangle Untitled-3info-Asset 8 triangle-left Untitled-2 wifi-glyph-24