Search the Halton Housing Website

Can’t find what you’re 
looking for?

Filter your search results by visiting our help and support page.

Help & Support
My Tenancy
Menu
Anti-Social Behaviour

Anti-Social Behaviour

Anti-Social Behaviour & Our Promise To You

We want all of our customers to feel safe in their homes and have a dedicated Anti-Social Behaviour Team to help us achieve this goal. Find out more about how we approach anti-social behaviour in our homes and communities here.

Preventing Anti-Social Behaviour  

  • Support assessments are undertaken with all new customers prior to taking a tenancy to assist with tenancy sustainment to identify any vulnerability or support needs. If considered appropriate, we will provide support including Welfare Benefit and Money Advice, assistance with furniture and referral to key external agencies to assist with resolving underlying issues.
  • All new lettings will be let on starter tenancies for a 12 month period. Conditions of the probationary tenancy will be clearly explained to new tenants at sign up with an emphasis placed on expectations in relation to acceptable behaviour.
  • Halton Housing will work with customers to introduce good neighbour agreements, these will be based on customer priorities and identified hot spot areas. All new customers will be encouraged to sign up to the conditions of these agreements prior to signing for the tenancy
  • Using information on areas with higher incidences of ASB undertake increased patrols from the Police Community Support Officers (PCSO) to prevent ASB and provide reassurance to the community

Reporting and Investigating Complaints

Customers can report Anti-Social Behaviour using all methods of communication. Halton Housing offers a 24 hours service via its digital services. During working hours ASB can also be reported using our chat line (0303 333 0101), Facebook and other social media and Live Chat.

  • When receiving reports of ASB we will offer an interview within 1 working day if it involves violence and/or threats of violence, hate crime or domestic abuse. In other cases we will offer an interview within 5 working days.
  • When responding to complainants we will give the name of the member of staff dealing with the case and agree methods and frequency of further contact, this will normally be once a fortnight.
  • When we investigate any case, we will explain to customers the options available to tackle ASB, advising of our next proposed actions and the expected outcome of our action.
  • We’ll aim to resolve issues of ASB through early intervention of specialist staff with a target of resolving these cases within 50 days of contact with the alleged perpetrator.
  • Where our initial intervention is unsuccessful we will use all methods, as appropriate, to resolve ASB including use of Mediation and Anti- Social Behavior Contracts, CCTV and Noise monitoring equipment. Working with partner agencies including the Police, Halton Borough Council and voluntary agencies and as last resort to taking legal action
  • When graffiti occurs on our property, we will aim to remove it within 7 days of us becoming aware of it. Where graffiti is of an offensive nature (such as abusive or racist language) we will aim to remove it within 1 working day of us becoming aware of it
  • If we’re investigating a customer as the alleged perpetrator of ASB we will treat them fairly and impartially and will not prejudge the outcome of our investigation.
  • We will request assistance from Halton Borough Council’s Environmental Health Division to tackle environmental problems including noise nuisance and control of dogs.
  • We will work with Halton Borough Council and the Police to tackle wider community concerns such as drug dealing and ASB from non Halton Housing customers.

Support for witnesses 

  • We will agree with witnesses the frequency of contact in each case. Also where available we will provide additional specialist witness support services to support customers.
  • We will provide intensive support at key stages (i.e. start of legal action) we will also accompany all witnesses to court.
  • We will use a dedicated budget for safety and security measures to protect vulnerable customers and their homes.

Support to customers in the Community

  • We will support and develop youth and diversionary activities working closely with Halton Borough Council to provide services.
  • As required we will attend local community events such as Police Forums, neighbourhood meetings and other activities to ensure we are aware of any issues that may affect your home and area.
  • We will be a key agency working with the Police, Halton Borough Council, Cheshire Fire and Rescue Service and other agencies to identify and use our combined resources to tackle ASB.

Monitoring our service to tackle ASB and the local offer

  • Our customer scrutiny panel will track our progress and identify any concerns over the standard of service and undertake detailed inspections to improve the service.
  • We will carry out checks and mystery shopping to ensure we are meeting local standards.

We want your feedback

If you would like to help review and shape our services for customers, why not join our hugely successful Scrutiny Panel?

To find out more about our Scrutiny Panel and apply to join, speak to a member of the Customer Engagement Team by clicking ‘have your say’ below and filling in the form.

Talk to Us?

Looking to Move?

To apply to live in any of our properties you must have an active Property Pool Plus account. To register for an account, simply follow all of the Property Pool Plus registration steps.

Related Help & Support Articles

Find helpful articles on finding your next home with Halton Housing, and how to apply for a home here.

Manage Your Tenancy 24 Hours a Day, at the Click of a Button by Downloading Our Customer App.

Our Customer App allows you to manage your Halton Housing tenancy 24 hours a day, 365 days a year. You can now pay your rent, raise a query, report a repair, report anti-social behaviour and do so much more via the Customer App, download it today!

Latest News

Stay up to date with all the latest Halton Housing news here

Read More News
halton housing customer engagement team with Laura Bevan from Fortuna Femail Society
Halton News

Funding support for popular Halton women’s ...

18th October 2019

A Widnes based community group for women has received funding from Halton Housing to support its annual event. Fortuna Female Society aims to support and empower the women of Halton while championing their rights. The society runs regular activities and events, enabling women to increase their confidence and giving them the opportunity to get involved […]

find out more
Halton Housing is supporting Get Online Week
Halton News

Halton Housing supporting Get Online Week 201...

11th October 2019

As an organisation leading the way with our Digital First programme, we’re proud to be supporting Get Online Week – an initiative led by Good Things Foundation, aimed at increasing people’s confidence using computers and the internet.  The annual campaign, which this year runs from 14 to 20 October, inspires organisations like Halton Housing to make sure that everyone can […]

find out more
Uncategorized

Blog: Customer Service through Customers̵...

10th October 2019

Customeyes: Becoming a customer experience-led organisation​   National Customer Service Week is the perfect opportunity to shout about Customeyes, our sector-leading customer experience programme. Customeyes helps us to know our customers better, and turning their feedback into action, by delivering easy, intuitive and personalised services. It also makes good business sense, as it means we are delivering services that our customers value, […]

find out more
National Customer Service Week
Halton News

Celebrating National Customer Service Week

4th October 2019

It’s National Customer Service Week (NCSW) from 7 to 11 October 2019. The week, which is all about raising awareness of excellent customer service, is something Halton Housing is passionate about delivering for our customers.  We firmly place customers at the heart of our business. One of our priorities in Our Direction 3 (OD3), our corporate strategy is Customer Focus and we are committed to […]

find out more
Halton News

Gas Safety Week 2019

17th September 2019

Halton Housing is proud to be supporting Gas Safety Week 2019 raising awareness of the dangers of poorly maintained gas appliances, which can cause gas leaks, fires, explosions and carbon monoxide (CO) poisoning. Here at Halton Housing, we want to ensure all of our customers are GAS SAFE! It’s best to be gas safe than […]

find out more
thermal performance of a home
Halton News

Halton helping to transform how thermal perfo...

5th September 2019

Halton Housing has partnered with three leading UK universities to develop, test and demonstrate technologies that measure the thermal performance of homes using smart meters and other data.   Following a competition, The Department for Business, Energy and Industrial Strategy’s (BEIS) Smart Meter Enabled Thermal Efficiency Ratings (SMETER) contract for Technical Assessment was successfully awarded to […]

find out more

Sign Up For Regular Updates

Would you like to receive news and updates straight to your inbox? Tell us your email address and areas you are interested in, and we will send you relevant updates

alert align-leftanti_socialinfo-Asset 3 arrow_down_thicker_no_fillarrow_down_white arrow_down_whitearrow_downarrow_leftarrow_rightarrow_up_accordion arrow_up_tail article Untitled-1info-Asset 4 tenancycalendarcameracard clockcollaborationcomputerAsset 4 cross_arrows crosscurves down_arrowdownload-2duohouseAsset 2emote_1 emote_2 emote_3 emote_4 emote_5 figured_arrowsUntitled-2flaggradient_briefcase info-Asset 5 helphh Untitled-2Untitled-3house_helpicon_additional_incomeicon_alcoholicon_benefitsicon_bettingicon_car_insuranceicon_child_benefitsicon_childcareAsset 1 icon_clothingicon_council_taxAsset 4 icon_electricityicon_gasicon_groceryicon_gymAsset 5 icon_home_insuranceicon_iAsset 3 icon_petrolAsset 1 icon_renticon_takeawaysicon_total_incomeicon_travel_feesicon_tvWage after Taxicon_waterkey_features keyholderleft_arrowinfo-Asset 5 live_chatUntitled-3 megaphonemessagemouse new_homes pause Page 1Created with Sketch. pen info-Asset 9 percentagepersontickpet_iconinfo-Asset 6 plant_iconplay Asset 2 info-Asset 7 property_overview qualright_arrow_whiteright_arrowsearch Untitled-3slider_next slider_prev smileyFacebook Google Plus Instagram social_linkedin Pinterest Twitter YouTube socialUntitled-3square_triangle Untitled-3info-Asset 8 triangle-left Untitled-2 wifi-glyph-24