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Customer Engagement

Customer Engagement

Our Promise To You

On this page you will find information on who our Customer Engagement Team are what what they do.

What will we do?

  • We will provide information about the services we provide and how we are performing
  • We will provide resources, expenses and professional support to enable customers to participate
  • We will work with customers and community groups to find solutions to local problems enabling and supporting them to achieve their aims
  • We will adopt different communication methods for different age groups to reflect the feedback from the market research project

How will this be achieved?

  • We will produce an annual report which will be shared with customers via the Our Performance page
  • Provide a varied number of ways for customers to get involved and have their say. These include surveys, street representatives, focus groups and Tenant and Resident Associations
  • We will assist with transport / mileage costs and provide a carers / childcare allowance for attendance at Customer Forum meetings
  • We will provide an annual training programme
  • We will provide starter, annual and development grants for tenant and resident associations

Monitoring our Customer Engagement Service and the Local Offer

So that you can see how we are doing, we will monitor and report performance on:

  • The percentage of customers satisfied with our service
  • The percentage of customer who are satisfied that their views are taken into account
  • The number and nature of complaints received
  • The number and outcomes of the Leaseholder Surgeries meetings

Our performance on the above will monitored by the Customer Forum and reported to all customers annually in the customer newsletter.

Also:

  • Our Customer Scrutiny Panel will track our progress and identify any concerns over the standard of service and undertake detailed inspections to improve the service
  • Our Customer Inspectors will carry out checks and mystery shopping to ensure we are meeting local standards

Looking to Move?

To apply to live in any of our properties you must have an active Property Pool Plus account. To register for an account, simply follow all of the Property Pool Plus registration steps.

Related Help & Support Articles

Find helpful articles on finding your next home with Halton Housing, and how to apply for a home here.

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Latest News

Stay up to date with all the latest Halton Housing news here

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Halton Housing customer engagement officer, Debbie Jameson and Halton Housing customer engagement assistant Hannah Ireland presenting the cheque to Aidan Jackson with his Mum, Caroline, Jackson.
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Helping hand for teenagers defibrillator camp...

11th April 2019

Halton Housing has provided a funding boost for the distribution of defibrillators across Halton. Aidan Jackson, 16, from Widnes, was recently presented with a cheque for £1606.80, following a successful application to Halton Housing’s Helping Hands initiative. Acknowledged as an inspiration by the Prime Minister in 2018, the 16-year-old is on a mission to ensure […]

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Halton Housing unveils Estate Walkabout progr...

8th April 2019

Halton Housing has unveiled a programme of estate walkabouts to help improve the communities its customers live in. Following feedback received from a recent customer survey, Halton Housing is making some changes to ensure it is doing everything it can to make the communities which it serves great. Customers said they wanted to see Halton […]

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Together With Tenants
Important Tenant Updates

Together With Tenants

12th March 2019

We want your feedback! The National Housing Federation is a membership body for housing associations in England. The National Housing Federation (also known as NHF) association members collectively provide two and a half million homes for more than 6 million people. By working with its association members, the NHF have put together a draft plan […]

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Halton Housing and chairman and treasurer of Hough Green Allotment Association
Halton News

Hough Green allotment set to flourish

21st February 2019

Hough Green Allotment Association is set to flourish after being awarded over £900 in funding following a successful application to Halton Housing’s Helping Hands initiative. The association, who work the allotments located off Birtley Court in Hough Green, Widnes, plan to use the money to fund improvements to their new multi-function cabin installed last year. […]

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Informetis sensor
Halton News

Halton Housing to trial latest technology in ...

22nd January 2019

Halton Housing is working with Artificial Intelligence (AI) and smart energy focused start-up, Informetis, to trial a new method of ensuring its elderly and vulnerable customers are safe and well based, on data gathered from electrical appliance usage within their home. Informetis is a spin-out from what was previously Sony Corporation’s R&D Energy Division. Its […]

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Waterfront Point
Halton News

Innovative Halton Housing HQ scoops top inter...

17th December 2018

Waterfront Point, the home of Halton Housing has been awarded a top interior design accolade at the industry’s most prestigious award ceremony. Waterfront Point scooped the “Small Commercial Interiors Project of The Year” prize at the Mixology North Awards in Manchester, earlier this month. Mixology North Awards is the most prestigious and highly anticipated award […]

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On Monday 1st April, we’ll be kicking off our second telephone survey of a sample of our customers chosen at random. You, or someone in your household may receive a call. The company carrying out the surveys is called Voluntas. Voluntas are fully GDPR compliant, have been provided with the minimum amount of data to carry out the survey and have been contractually bound not to share customer data with a 3rd party or use the data for any other reason. If you have any questions about the survey email Communications@haltonhousing.org