Every one of our customers has the opportunity to get involved, and we are keen to support you to make this happen. We want to empower our customers to play an informed and active role in decision making at Halton Housing. We’re committed to ensuring that the customer voice is heard and listened to. If you would like get involved or find out more, talk to us!
Opportunity for voluntary experience to build your CV
Provided with travel expenses and child care costs
What can you Get involved in?
There are many ways to get involved and make a difference to the services we provide now and in the future. These could be on a formal or informal basis, regularly or just now and then, working alone or as part of a larger group.
Ways you can get involve include:
Customer Scrutiny Panel
This group sits underneath the board and are responsible for picking areas of the business they wish to scrutinize with the view to making recommendations for improvement, approx 4hrs per week.
“My time with The HH Customer Scrutiny Panel has been a positive experience and a great learning curve. Getting involved gives customers an opportunity to learn new skills and to understand the workings of Service Providers.”I would definitely advise customers to get involved“.
A group of approximately 12 customers who have previous experience of working with the Halton Housing, although this is not mandatory. Halton Housing takes policies/procedures to the panel to review and approve from a customer’s perspective. The meetings are held bi monthly however we do also have a private Facebook page which allows us to communicate with our customers between meetings. The Forum are also responsible for deciding and awarding money to local groups in the area who ask for funding via the Helping Hands Fund. Fifteen hours per year (6 meetings).
“It’s interesting being part of the Customer Forum, knowing what goes on inside HH and the way it works, it’s good that we are given the opportunity for our say”.
We currently have 7 inspectors and are looking to recruit further to this group. This group are responsible for inspecting the different departments within Halton Housing. They have recently carried out a walkabout on one of our estates to inspect the caretaking and grounds maintenance service we provide.
They are currently concentrating on inspecting the communal areas of flatted blocks. The group will carry out a maximum of 4 inspections per year. Approximately 6 hours per year.
A Street Representative is someone who speaks on behalf of Halton Housing customers (and other residents) in their street or area, like a one-person tenant association.
They act as a link between customers and Halton Housing by:
Gathering their neighbours’ views on local issues.
Reporting back to the engagement team with any ongoing issues in your area
Raising issues of importance to people in their area and putting forward ideas.
Letting people know our response
Working in partnership with the local Elected Members.
A Street Representative is particularly suitable for areas where there are few Halton Housing houses or where it is difficult to set up and maintain a customers’ or residents association. Two meetings per year. Approximately 4 hours per year.
Tenant and Resident Group
A Tenant and Resident group is made up of local residents in your area who are passionate about their community and local area. If you are aware of an issue or a project that people in your area would like to be involved in, then a residents group may be something that you would be interested in. We, the Customer Engagement team can help support this issue/project and also help provide funding to get you started. Halton Housing award a starter grant of £200 once they have set up an official Tenant and Resident Group. The engagement team are also there to support you all the way.
“We couldn’t have carried on our group without the help of the engagement team, they have been fantastic in helping us set up, apply for funding and assisting in sorting out any local issues”.
Halton Housing provides transport and childcare/careers allowance for anyone attending any of our panel/focus groups, we also hold all our meetings in disabled access buildings fitted with hearing loops.
Other ways to get involved include:
Joining our Editorial Panel
Joining us on an estate walkabout
We’re always on the lookout for more customers to get involved. If you are interested in joining any of the above groups, get in touch with our Customer Engagement team by emailing Involved@haltonhousing.org, calling 07932578533 or you can follow us on our Facebook page Halton Housing Customer Engagement. Alternatively, complete the below form.
You can become and involved customer online by following our social media pages!
The Customer Engagement social media pages will keep you up to date on everything happening in your community, and key Halton Housing updates. To keep your finger on the pulse of Halton Housing and Halton news, follow us today!
The Customer Engagement social media pages will keep you up to date on everything happening in Halton, and key Halton Housing updates. To keep your finger on the pulse of Halton Housing and Halton news, follow us today!
Manage Your Tenancy 24 Hours a Day, at the Click of a Button by Downloading Our Customer App.
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