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Your Home

We’re the largest social housing provider in Halton, owning and managing 7,000 homes across the borough.

Manage your home at a time that suits you

You can contact Halton Housing 24 hours a day, 365 days a year using our digital contact methods. You can now report a repair, check your rent balance, pay your rent and do so much more via our Customer App, or your Halton Housing Customer Account. If you would like to ask us a question about your home, why not use our Live Chat service? You can do so right from this very website!

Sign In To Your Customer Account

Manage Your Home

Managing your Halton Housing tenancy couldn’t be easier!

Manage your tenancy your way

Managing your Halton Housing tenancy couldn’t be easier! We have a wealth of both online and offline contact methods available to our customers.

Not a customer but still need to contact us? Not a problem, we have contact methods available to you too.

pay your rent

Universal Credit

Universal Credit is a new benefits payment system which has been live in Halton since July 2016.

Help with Universal Credit

If you’re a Halton Housing customer soon to be making the switch to Universal Credit, are struggling to get your Universal Credit payments paid to you correctly, or are struggling to pay your rent under Universal Credit, we may be able to help. Get in touch with our Welfare Benefit and Money Advice team for free help and advice on all things Universal Credit.

What Our Customers Say

Our customers offer the best insight into living in a Halton Housing home, read what they have to say here

happy customer vinny

Moving is always a bit stressful, and I was downsizing so trying to fit everything in is always hard. Once I got here and got settled in I loved it!

I couldn’t believe my luck to be honest. Daz was great, he was so easy to talk to! He was really approachable and put me at ease about the whole moving process, really supportive

Vinny Whearty
happy customer Margaret Williams

Dave helped me get online and taught me how to use my new device, and the Customer App. I’ve used the Customer App to report a couple of repairs such as when my boiler went, when some tiles came off my roof and various other things.

My son also helps me use the tablet and Rose who comes in to visit me twice a week. I really like being able to use Facebook now, I get to see what all my grandchildren are up to and my family members who live up in Anglesey. I can now do my word search online on my device too!

Margaret Williams
happy customer max

I’ve never been in the benefits system in my entire life, I have worked hard all my life until I unfortunately fell on hard times recently. I had no idea how to claim benefits and was really struggling with the whole process.

When I moved in to Naughton and became a Halton Housing Customer, I had a visit from Amber, a Halton Housing Welfare Benefit and Money Advice Officer who was a huge help! Amber and her colleagues advised me what I should be receiving and helped me get my money sorted, they’re amazing!

Max Torris, Widnes
Halton Housing happy customers

Moving house has been a life saver for us really. My daughter needed surgery right before we moved, and if we hadn’t of moved when we did my daughter who is poorly would not have been able to come home from hospital

You couldn’t get her wheelchair through the door in our old house, and she wouldn’t have been able to get up the stairs.

Cherrie Walker, Wendy and Jo were a great help to us when we were moving, and have made us feel safe and secure! They kept in touch, and kept updating us all throughout the process, and even helped me get my occupational therapy sorted!

Cheryl Boswell, Widnes
Happy customers

I’m really happy with our new home and the service we received. When I went and viewed my house I was able to move in just one week later! Mike Arnold was great! He really put us at ease, as I was panicking a bit about moving home, he was absolutely amazing.

Mrs Beck, Widnes

Looking After Your Home

Providing our customers with the safest possible homes is a priority of ours. We carry out annual gas safety checks and periodic inspections on electrical systems.

Looking After Your Home

Looking after your home couldn’t be easier. You can raise pretty much issue you may have via our Customer App, or your Halton Housing Customer Account 24 hours a day. Find out more about the ways you can look after your home as a Halton Housing customer by visiting our Looking After Your home page.

repairs

Manage Your Tenancy

Managing your tenancy with us couldn’t be easier. You can do pretty much anything you may need to manage your tenancy 24 hours a day via our Customer App, or your Halton Housing Customer Account. To find out more about the ways you can manage your Halton Housing tenancy, visit our Manage Your Tenancy page.

Manage Your Tenancy 24 Hours a Day, at the Click of a Button by Downloading Our Customer App.

Our Customer App allows you to manage your Halton Housing tenancy 24 hours a day, 365 days a year. You can now pay your rent, raise a query, report a repair, report anti-social behaviour and do so much more via the Customer App, download it today!

Related News

Stay up to date with all the latest Halton Housing news here!

Read More News
Waterfront Point
Halton News

Innovative Halton Housing HQ scoops top inter...

17th December 2018

Waterfront Point, the home of Halton Housing has been awarded a top interior design accolade at the industry’s most prestigious award ceremony. Waterfront Point scooped the “Small Commercial Interiors Project of The Year” prize at the Mixology North Awards in Manchester, earlier this month. Mixology North Awards is the most prestigious and highly anticipated award […]

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Halton Housing
Halton News

Halton Housing appoint new Chief Operating Of...

30th November 2018

Halton Housing have announced that they have appointed Nicole Kershaw to the post of Chief Operating Officer. Nicole joined Halton Housing on an interim basis back in June 2018 to assist the organisation with a service review. Since joining the Cheshire based housing association, Nicole has become a key figure in leading the approach to […]

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CREATE’S Operations Director, Greg Walker OBE with Halton Housing’s Corporate Social Responsibility Officer, Cheryl McCabe at the charities warehouse in Liverpool.
Halton News

New lease of life for white and electrical go...

29th November 2018

Halton Housing has established a partnership with recycling charity, CREATE UK to recycle white and electrical goods left in void properties. CREATE, based in Liverpool, provides solutions to  councils, retailers and housing associations for the disposal of all their end of life white goods and other electrical appliances. CREATE will collect white and electrical goods […]

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Barkla Fields Bungalows
Developments

Halton Housing adds four Bungalows to popular...

22nd November 2018

Halton Housing’s Barkla Fields development was bolstered on Tuesday 20th November with the completion and handover of four additional bungalows. Located on Dundalk Road, the four adapted bungalows built by D.J Hughes Construction Ltd are the final addition to the hugely popular £6million luxury extra care development which was opened in April 2016. Classed as […]

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Future of Work Session
Halton News

Halton Housing to open the door to its innova...

19th November 2018

Halton Housing is hosting a session to provide insight into its innovative and forward-thinking culture. The “Future of Work Taster Session” will offer attendees the opportunity to hear first-hand how Halton Housing transformed the way its colleagues work and deliver services to its customers. Halton Housing has delivered significant savings at the same time as […]

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Nick Atkin Halton Housing Group Chief Executive
Halton News

Nick Atkin to leave Halton Housing in 2019

14th November 2018

Halton Housing has announced that Nick Atkin will be leaving the organisation in 2019. Nick has been successful in securing a new role as Chief Executive at Yorkshire Housing. Ingrid Fife, Group Board Chair said “I’m sad that we will be losing our talented Group Chief Executive, but also delighted for Nick that he has […]

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