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Manage your home at a time that suits you

You can contact Halton Housing 24 hours a day, 365 days a year using our digital contact methods. You can now report a repair, check your rent balance, pay your rent and do so much more via our Customer App, or your Halton Housing Customer Account. If you would like to ask us a question about your home, why not use our Live Chat service? You can do so right from this very website!

Sign In To Your Customer Account

Manage Your Home

Managing your Halton Housing tenancy couldn’t be easier!

Manage your tenancy your way

Managing your Halton Housing tenancy couldn’t be easier! We have a wealth of both online and offline contact methods available to our customers.

Not a customer but still need to contact us? Not a problem, we have contact methods available to you too.

pay your rent

Universal Credit

Universal Credit is a new benefits payment system which has been live in Halton since July 2016.

Help with Universal Credit

If you’re a Halton Housing customer soon to be making the switch to Universal Credit, are struggling to get your Universal Credit payments paid to you correctly, or are struggling to pay your rent under Universal Credit, we may be able to help. Get in touch with our Welfare Benefit and Money Advice team for free help and advice on all things Universal Credit.

What Our Customers Say

Our customers offer the best insight into living in a Halton Housing home, read what they have to say here

happy customer vinny

Moving is always a bit stressful, and I was downsizing so trying to fit everything in is always hard. Once I got here and got settled in I loved it!

I couldn’t believe my luck to be honest. Daz was great, he was so easy to talk to! He was really approachable and put me at ease about the whole moving process, really supportive

Vinny Whearty
happy customer Margaret Williams

Dave helped me get online and taught me how to use my new device, and the Customer App. I’ve used the Customer App to report a couple of repairs such as when my boiler went, when some tiles came off my roof and various other things.

My son also helps me use the tablet and Rose who comes in to visit me twice a week. I really like being able to use Facebook now, I get to see what all my grandchildren are up to and my family members who live up in Anglesey. I can now do my word search online on my device too!

Margaret Williams
happy customer max

I’ve never been in the benefits system in my entire life, I have worked hard all my life until I unfortunately fell on hard times recently. I had no idea how to claim benefits and was really struggling with the whole process.

When I moved in to Naughton and became a Halton Housing Customer, I had a visit from Amber, a Halton Housing Welfare Benefit and Money Advice Officer who was a huge help! Amber and her colleagues advised me what I should be receiving and helped me get my money sorted, they’re amazing!

Max Torris
Halton Housing happy customers

Moving house has been a life saver for us really. My daughter needed surgery right before we moved, and if we hadn’t of moved when we did my daughter who is poorly would not have been able to come home from hospital

You couldn’t get her wheelchair through the door in our old house, and she wouldn’t have been able to get up the stairs.

Cherrie Walker, Wendy and Jo were a great help to us when we were moving, and have made us feel safe and secure! They kept in touch, and kept updating us all throughout the process, and even helped me get my occupational therapy sorted!

Cheryl Boswell, Widnes
Happy customers

I’m really happy with our new home and the service we received. When I went and viewed my house I was able to move in just one week later! Mike Arnold was great! He really put us at ease, as I was panicking a bit about moving home, he was absolutely amazing.

Mrs Beck, Widnes

Looking After Your Home

Providing our customers with the safest possible homes is a priority of ours. We carry out annual gas safety checks and periodic inspections on electrical systems.

Looking After Your Home

Looking after your home couldn’t be easier. You can raise pretty much issue you may have via our Customer App, or your Halton Housing Customer Account 24 hours a day. Find out more about the ways you can look after your home as a Halton Housing customer by visiting our Looking After Your home page.

repairs

Manage Your Tenancy

Managing your tenancy with us couldn’t be easier. You can do pretty much anything you may need to manage your tenancy 24 hours a day via our Customer App, or your Halton Housing Customer Account. To find out more about the ways you can manage your Halton Housing tenancy, visit our Manage Your Tenancy page.

Manage Your Tenancy 24 Hours a Day, at the Click of a Button by Downloading Our Customer App.

Our Customer App allows you to manage your Halton Housing tenancy 24 hours a day, 365 days a year. You can now pay your rent, raise a query, report a repair, report anti-social behaviour and do so much more via the Customer App, download it today!

Related News

Stay up to date with all the latest Halton Housing news here!

Read More News
food on shelves in food bank
Halton News

Halton Housing donates £5,000 to Halton food...

14th May 2020

Halton Housing has proudly made a £5,000 donation to food banks in Halton, with the money being split equally between Widnes and Runcorn. The donation is part of Halton Housing’s backing of the national housing sector’s food bank campaign, ‘More than homes’. The #HousingUK #SocialHousing sector is working together to give something back to the […]

find out more
Halton News

Improving people’s lives during Coronavirus

24th April 2020

Colleagues from across Halton Housing are working hard to maintain essential services and support our customers who need us most during the Coronavirus crisis, bringing our vision of improving people’s lives to life. We are undertaking activities to ensure local people are getting the help, support, and advice they need. Over the past few weeks, […]

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Halton News

We’re looking for new members to join our i...

22nd April 2020

We’re looking for new members to join our independent customer Scrutiny Panel. Sitting underneath our Board, the panel are responsible for picking service areas of Halton Housing they wish to scrutinise, with the view to making recommendations for improvement – helping ensure we are offering the best services we can to our customers. Alongside meeting […]

find out more
Halton News

Govern our future: Could you be our new Board...

30th March 2020

We’re looking for a new Board Member to help oversee the delivery of our ambitious plans. To complement our existing high performing team to support delivery of our future plans, in line with our commitment to refresh our Board on a regular basis, an opportunity has arisen for a new Board member to join us. […]

find out more
Halton News

Social Distancing – Are you doing it?

30th March 2020

We know that many of our customers are already actively following the government’s guidelines around social distancing during the Coronavirus outbreak.  However, as a responsible landlord, we must reinforce the message and urge all our customers to stay at home and away from others, as per the government’s rules on social distancing. We have received a significant number of calls from customers informing us that they are seeing people breaking social distancing rules. We consider that a […]

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Halton News

Reach magazine is back!

16th March 2020

We’re delighted to bring you the first edition of our new-look Reach magazine. Reach is a great way for you to find out more about what we have been up to in your community so you can see how we are fulfilling our vision of “improving people’s lives”. The magazine will be distributed to all […]

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