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Your Home

We’re the largest social housing provider in Halton, owning and managing 7,000 homes across the borough.

Manage your home at a time that suits you

You can contact Halton Housing 24 hours a day, 365 days a year using our digital contact methods. You can now report a repair, check your rent balance, pay your rent and do so much more via our Customer App, or your Halton Housing Customer Account. If you would like to ask us a question about your home, why not use our Live Chat service? You can do so right from this very website!

Sign In To Your Customer Account

Manage Your Home

Managing your Halton Housing tenancy couldn’t be easier!

Manage your tenancy your way

Managing your Halton Housing tenancy couldn’t be easier! We have a wealth of both online and offline contact methods available to our customers.

Not a customer but still need to contact us? Not a problem, we have contact methods available to you too.

pay your rent

Universal Credit

Universal Credit is a new benefits payment system which has been live in Halton since July 2016.

Help with Universal Credit

If you’re a Halton Housing customer soon to be making the switch to Universal Credit, are struggling to get your Universal Credit payments paid to you correctly, or are struggling to pay your rent under Universal Credit, we may be able to help. Get in touch with our Welfare Benefit and Money Advice team for free help and advice on all things Universal Credit.

What Our Customers Say

Our customers offer the best insight into living in a Halton Housing home, read what they have to say here

happy customer vinny

Moving is always a bit stressful, and I was downsizing so trying to fit everything in is always hard. Once I got here and got settled in I loved it!

I couldn’t believe my luck to be honest. Daz was great, he was so easy to talk to! He was really approachable and put me at ease about the whole moving process, really supportive

Vinny Whearty
happy customer Margaret Williams

Dave helped me get online and taught me how to use my new device, and the Customer App. I’ve used the Customer App to report a couple of repairs such as when my boiler went, when some tiles came off my roof and various other things.

My son also helps me use the tablet and Rose who comes in to visit me twice a week. I really like being able to use Facebook now, I get to see what all my grandchildren are up to and my family members who live up in Anglesey. I can now do my word search online on my device too!

Margaret Williams
happy customer max

I’ve never been in the benefits system in my entire life, I have worked hard all my life until I unfortunately fell on hard times recently. I had no idea how to claim benefits and was really struggling with the whole process.

When I moved in to Naughton and became a Halton Housing Customer, I had a visit from Amber, a Halton Housing Welfare Benefit and Money Advice Officer who was a huge help! Amber and her colleagues advised me what I should be receiving and helped me get my money sorted, they’re amazing!

Max Torris, Widnes
Halton Housing happy customers

Moving house has been a life saver for us really. My daughter needed surgery right before we moved, and if we hadn’t of moved when we did my daughter who is poorly would not have been able to come home from hospital

You couldn’t get her wheelchair through the door in our old house, and she wouldn’t have been able to get up the stairs.

Cherrie Walker, Wendy and Jo were a great help to us when we were moving, and have made us feel safe and secure! They kept in touch, and kept updating us all throughout the process, and even helped me get my occupational therapy sorted!

Cheryl Boswell, Widnes
Happy customers

I’m really happy with our new home and the service we received. When I went and viewed my house I was able to move in just one week later! Mike Arnold was great! He really put us at ease, as I was panicking a bit about moving home, he was absolutely amazing.

Mrs Beck, Widnes

Looking After Your Home

Providing our customers with the safest possible homes is a priority of ours. We carry out annual gas safety checks and periodic inspections on electrical systems.

Looking After Your Home

Looking after your home couldn’t be easier. You can raise pretty much issue you may have via our Customer App, or your Halton Housing Customer Account 24 hours a day. Find out more about the ways you can look after your home as a Halton Housing customer by visiting our Looking After Your home page.

repairs

Manage Your Tenancy

Managing your tenancy with us couldn’t be easier. You can do pretty much anything you may need to manage your tenancy 24 hours a day via our Customer App, or your Halton Housing Customer Account. To find out more about the ways you can manage your Halton Housing tenancy, visit our Manage Your Tenancy page.

Manage Your Tenancy 24 Hours a Day, at the Click of a Button by Downloading Our Customer App.

Our Customer App allows you to manage your Halton Housing tenancy 24 hours a day, 365 days a year. You can now pay your rent, raise a query, report a repair, report anti-social behaviour and do so much more via the Customer App, download it today!

Related News

Stay up to date with all the latest Halton Housing news here!

Read More News
halton housing social value impact
Halton News

Halton Housing reveals its social value impac...

2nd July 2019

Halton Housing is delighted to reveal its social value impact figures for 2018/2019.  As well as ensuring that its homes are safe and secure, by working in partnership with local contractors, charities and social enterprises, Halton Housing plays an active part in the local community to ensure it has a strong social impact.  There are […]

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Waterfront Point, Halton Housing's head officer
Halton News

Halton achieves highest rating from social ho...

26th June 2019

Halton Housing has achieved the highest regulatory judgment from the Regulator of Social Housing with a G1 for governance and V1 for financial viability.  The judgement follows an In-depth assessment (IDA) which took place earlier this year.   The IDA considered Halton Housing’s strategy, structure, risk profile, governance, financial performance and value for money.   The intensive process involved scrutinising documental evidence, interviews with the Executive Team, Chair and observing a Board meeting.  […]

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Barkla Fields Arts and Craft group
Halton News

New self-sustaining arts and craft group set ...

19th June 2019

A new arts and craft group has been formed in Widnes with the aim of becoming self-sustaining by selling the items it makes.   Residents at Barkla Fields, one of Halton Housing’s extra care schemes in Widnes, have been busy getting creative and crafty in a new arts and crafts group.  Set up thanks to support and funding from Halton Housing, the new group have […]

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Volunteers Week 2019
Halton News

Celebrating Volunteers’ Week 2019

4th June 2019

This week is Volunteers’ Week (1-7 June) – a week to celebrate and say thank you for the fantastic contribution millions of volunteers make across the UK. We would like to use the week to say a massive thank you to all of our customers who volunteer their time at Halton Housing and the contribution […]

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halton housing is supporting sew halton
Halton News

Textile and craft social enterprise sewing it...

30th May 2019

A textile craft and up-cycling social enterprise based in Runcorn is sewing its way to success after being awarded funding from Halton Housing. Sew Halton, a social enterprise that uses sewing, textile craft and up-cycling as a platform to build skills, reduce isolation and improve well-being, has been awarded over £800 from Halton Housing’s Helping […]

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Halton News

Residents reminisce for Dementia Action Week...

30th May 2019

Halton residents have been attending afternoon tea sessions to mark Dementia Action Week 2019 at Halton Housing’s independent living schemes, Naughton Fields and Barkla Fields.     Dementia Action Week unites individuals, workplaces and the wider community to take action by initiating conversations to understand the condition and to improve the lives of people living with dementia.    Over 90 people attended, […]

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