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We’re the largest social housing provider in Halton, owning and managing 7,000 homes across the borough.

Manage your home at a time that suits you

You can contact Halton Housing 24 hours a day, 365 days a year using our digital contact methods. You can now report a repair, check your rent balance, pay your rent and do so much more via our Customer App, or your Halton Housing Customer Account. If you would like to ask us a question about your home, why not use our Live Chat service? You can do so right from this very website!

Sign In To Your Customer Account

Manage Your Home

Managing your Halton Housing tenancy couldn’t be easier!

Manage your tenancy your way

Managing your Halton Housing tenancy couldn’t be easier! We have a wealth of both online and offline contact methods available to our customers.

Not a customer but still need to contact us? Not a problem, we have contact methods available to you too.

pay your rent

Universal Credit

Universal Credit is a new benefits payment system which has been live in Halton since July 2016.

Help with Universal Credit

If you’re a Halton Housing customer soon to be making the switch to Universal Credit, are struggling to get your Universal Credit payments paid to you correctly, or are struggling to pay your rent under Universal Credit, we may be able to help. Get in touch with our Welfare Benefit and Money Advice team for free help and advice on all things Universal Credit.

What Our Customers Say

Our customers offer the best insight into living in a Halton Housing home, read what they have to say here

happy customer vinny

Moving is always a bit stressful, and I was downsizing so trying to fit everything in is always hard. Once I got here and got settled in I loved it!

I couldn’t believe my luck to be honest. Daz was great, he was so easy to talk to! He was really approachable and put me at ease about the whole moving process, really supportive

Vinny Whearty
happy customer Margaret Williams

Dave helped me get online and taught me how to use my new device, and the Customer App. I’ve used the Customer App to report a couple of repairs such as when my boiler went, when some tiles came off my roof and various other things.

My son also helps me use the tablet and Rose who comes in to visit me twice a week. I really like being able to use Facebook now, I get to see what all my grandchildren are up to and my family members who live up in Anglesey. I can now do my word search online on my device too!

Margaret Williams
happy customer max

I’ve never been in the benefits system in my entire life, I have worked hard all my life until I unfortunately fell on hard times recently. I had no idea how to claim benefits and was really struggling with the whole process.

When I moved in to Naughton and became a Halton Housing Customer, I had a visit from Amber, a Halton Housing Welfare Benefit and Money Advice Officer who was a huge help! Amber and her colleagues advised me what I should be receiving and helped me get my money sorted, they’re amazing!

Max Torris
Halton Housing happy customers

Moving house has been a life saver for us really. My daughter needed surgery right before we moved, and if we hadn’t of moved when we did my daughter who is poorly would not have been able to come home from hospital

You couldn’t get her wheelchair through the door in our old house, and she wouldn’t have been able to get up the stairs.

Cherrie Walker, Wendy and Jo were a great help to us when we were moving, and have made us feel safe and secure! They kept in touch, and kept updating us all throughout the process, and even helped me get my occupational therapy sorted!

Cheryl Boswell, Widnes
Happy customers

I’m really happy with our new home and the service we received. When I went and viewed my house I was able to move in just one week later! Mike Arnold was great! He really put us at ease, as I was panicking a bit about moving home, he was absolutely amazing.

Mrs Beck, Widnes

Looking After Your Home

Providing our customers with the safest possible homes is a priority of ours. We carry out annual gas safety checks and periodic inspections on electrical systems.

Looking After Your Home

Looking after your home couldn’t be easier. You can raise pretty much issue you may have via our Customer App, or your Halton Housing Customer Account 24 hours a day. Find out more about the ways you can look after your home as a Halton Housing customer by visiting our Looking After Your home page.

repairs

Manage Your Tenancy

Managing your tenancy with us couldn’t be easier. You can do pretty much anything you may need to manage your tenancy 24 hours a day via our Customer App, or your Halton Housing Customer Account. To find out more about the ways you can manage your Halton Housing tenancy, visit our Manage Your Tenancy page.

Manage Your Tenancy 24 Hours a Day, at the Click of a Button by Downloading Our Customer App.

Our Customer App allows you to manage your Halton Housing tenancy 24 hours a day, 365 days a year. You can now pay your rent, raise a query, report a repair, report anti-social behaviour and do so much more via the Customer App, download it today!

Related News

Stay up to date with all the latest Halton Housing news here!

Read More News
halton housing has published its gender pay gap review for 2019
Halton News

Halton Housing publishes 2019 Gender Pay Gap ...

4th November 2019

Halton Housing has today published its gender pay gap report for 2019, for the second year, in line with the government’s Gender Pay Gap regulations introduced in April 2017.  In 2019, Halton Housing maintained its positive gender pay gap report with female employees receiving on an average (mean) salary 1% more than male counterparts and the overall median salary showing 12% in favour of female employees in comparison […]

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Halton Lodge new play area opening with halton housing and partners
Halton News

Community comes together to open new play par...

1st November 2019

A newly renovated play park has been unveiled in Halton Lodge, Runcorn.   The upgrade is thanks to significant investment from Halton Housing, funding from the Environmental Fund and from Halton Borough Council’s Area Forum fund with support from the Area Forum 5 Councillors; Kath Loftus, Alan Lowe, Dave Thompson, Chris Loftus and Geoffrey Logan. Earlier this year, […]

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Halton Housing supporting Cheshire Police on there Operation Treacle
Halton News

Supporting Cheshire Police during Halloween a...

23rd October 2019

Halton Housing is pleased to be supporting Cheshire Police’s Operation Treacle.   The operation has been launched in a bid to tackle anti-social behaviour during Halloween and the Bonfire Night period.  Staff from Halton Housing’s Anti-social Behaviour and Tenancy Enforcement teams will be taking part in the multi-agency operation with officers from Cheshire Police, staff […]

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Halton Housing is supporting Get Online Week
Halton News

Halton Housing supporting Get Online Week 201...

11th October 2019

As an organisation leading the way with our Digital First programme, we’re proud to be supporting Get Online Week – an initiative led by Good Things Foundation, aimed at increasing people’s confidence using computers and the internet.  The annual campaign, which this year runs from 14 to 20 October, inspires organisations like Halton Housing to make sure that everyone can […]

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Welfare Benefit Money Advice Team
Uncategorized

Blog: Customer Service through Customers̵...

10th October 2019

Customeyes: Becoming a customer experience-led organisation​   National Customer Service Week is the perfect opportunity to shout about Customeyes, our sector-leading customer experience programme. Customeyes helps us to know our customers better, and turning their feedback into action, by delivering easy, intuitive and personalised services. It also makes good business sense, as it means we are delivering services that our customers value, […]

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National Customer Service Week
Halton News

Celebrating National Customer Service Week

4th October 2019

It’s National Customer Service Week (NCSW) from 7 to 11 October 2019. The week, which is all about raising awareness of excellent customer service, is something Halton Housing is passionate about delivering for our customers.  We firmly place customers at the heart of our business. One of our priorities in Our Direction 3 (OD3), our corporate strategy is Customer Focus and we are committed to […]

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