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We’re the largest social housing provider in Halton, owning and managing 7,000 homes across the borough.

Manage your home at a time that suits you

You can contact Halton Housing 24 hours a day, 365 days a year using our digital methods. You can now report a repair, check your rent balance, pay your rent and do so much more via our Customer App, or your Halton Housing Customer Account. If you would like to ask us a question about your home, why not use our Live Chat service? You can do so right from this very website!

Sign In To Your Customer Account

Manage Your Home

Managing your Halton Housing tenancy couldn’t be easier, you can now contact us 24 hours a day via our Customer App or your Online Customer Account.

Manage your tenancy online

Your Online Customer Account allows you to pay your rent, report a repair, raise a query, report anti-social behaviour and do pretty much anything you may need to as a Halton Housing customer, 24 hours a day.

pay your rent

Universal Credit

Universal Credit is a new benefits payment system which has been live in Halton since July 2016.

Help with Universal Credit

If you’re a Halton Housing customer soon to be making the switch to Universal Credit, are struggling to get your Universal Credit payments paid to you correctly, or are struggling to pay your rent under Universal Credit, we may be able to help. Get in touch with our Welfare Benefit and Money Advice team for free help and advice on all things Universal Credit.

What Our Customers Say

Our customers offer the best insight into living in a Halton Housing home, read what they have to say here

happy customer vinny

Moving is always a bit stressful, and I was downsizing so trying to fit everything in is always hard. Once I got here and got settled in I loved it!

I couldn’t believe my luck to be honest. Daz was great, he was so easy to talk to! He was really approachable and put me at ease about the whole moving process, really supportive

Vinny Whearty
happy customer Margaret Williams

Dave helped me get online and taught me how to use my new device, and the Customer App. I’ve used the Customer App to report a couple of repairs such as when my boiler went, when some tiles came off my roof and various other things.

My son also helps me use the tablet and Rose who comes in to visit me twice a week. I really like being able to use Facebook now, I get to see what all my grandchildren are up to and my family members who live up in Anglesey. I can now do my word search online on my device too!

Margaret Williams
happy customer max

I’ve never been in the benefits system in my entire life, I have worked hard all my life until I unfortunately fell on hard times recently. I had no idea how to claim benefits and was really struggling with the whole process.

When I moved in to Naughton and became a Halton Housing Customer, I had a visit from Amber, a Halton Housing Welfare Benefit and Money Advice Officer who was a huge help! Amber and her colleagues advised me what I should be receiving and helped me get my money sorted, they’re amazing!

Max Torris, Widnes
Halton Housing happy customers

Moving house has been a life saver for us really. My daughter needed surgery right before we moved, and if we hadn’t of moved when we did my daughter who is poorly would not have been able to come home from hospital

You couldn’t get her wheelchair through the door in our old house, and she wouldn’t have been able to get up the stairs.

Cherrie Walker, Wendy and Jo were a great help to us when we were moving, and have made us feel safe and secure! They kept in touch, and kept updating us all throughout the process, and even helped me get my occupational therapy sorted!

Cheryl Boswell, Widnes
Happy customers

I’m really happy with our new home and the service we received. When I went and viewed my house I was able to move in just one week later! Mike Arnold was great! He really put us at ease, as I was panicking a bit about moving home, he was absolutely amazing.

Mrs Beck, Widnes

Looking After Your Home

Providing our customers with the safest possible homes is a priority of ours. We carry out annual gas safety checks and periodic inspections on electrical systems.

Looking After Your Home

Looking after your home couldn’t be easier. You can raise pretty much issue you may have via our Customer App, or your Halton Housing Customer Account 24 hours a day. Find out more about the ways you can look after your home as a Halton Housing customer by visiting our Looking After Your home page.

Manage Your Tenancy

Managing your tenancy with us couldn’t be easier. You can do pretty much anything you may need to manage your tenancy 24 hours a day via our Customer App, or your Halton Housing Customer Account. To find out more about the ways you can manage your Halton Housing tenancy, visit our Manage Your Tenancy page.

Manage Your Tenancy 24 Hours a Day, at the Click of a Button by Downloading Our Customer App.

Our Customer App allows you to manage your Halton Housing tenancy 24 hours a day, 365 days a year. You can now pay your rent, raise a query, report a repair, report anti-social behaviour and do so much more via the Customer App, download it today!

Related News

Stay up to date with all the latest Halton Housing news here!

Read More News
Frodsham
Developments

Halton Housing Development Team complete Old ...

29th June 2018

On Thursday 28th June, Halton Housing’s Development Team and Open Door received handover of The Old Forge in Frodsham. The development of ten Shared Ownership, new-build apartments are brought to you and managed by Open Door, the commercial subsidiary of Halton Housing.    Comprising of a mixture of one and two-bedroom apartments and located just off the High Street in the idyllic Cheshire town of Frodsham, The Old Forge is an exceptional development that has been finished to a high specification throughout. Each apartment has its own front door, fitted kitchen with top quality integrated appliances including fridge […]

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open door
Halton News

Open Door launch new website

26th June 2018

Open Door have announced the launch of their brand-new, bespoke built website this week. Open Door, whose head office is based in Widnes, Cheshire are the commercial subsidiary of Halton Housing. Open Door offer a range of high-quality home ownership and rental products across the UK, including: Shared Ownership homes, Rent to Buy homes, homes […]

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Halton Housing involved customers
Your Community

Halton Housing announce they will recognise i...

14th June 2018

Halton Housing have announced that they will be awarding three of their Involved Customers with awards recognising their work and contribution to the community. Halton Housing announced that Anne Macfarlene will be presented with the Outstanding Achievement Award for her work as Chair of Halton Housing’s Customer Forum, and the numerous other volunteer activities Anne […]

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Volunteers Week 2018
Halton News

Volunteer Week 2018

31st May 2018

In honour of Volunteers Week 2018, this week we will be sharing some of the customers and local community members who volunteer for and with us stories. We will share one volunteer story for each day during volunteer week (1st – 7th June). We will be sharing our volunteer’s stories via our Facebook and Twitter […]

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Time to Change
Halton News

Halton Housing sign up to Time to Change

22nd May 2018

Last week Halton Housing’s Group CEO Nick Atkin signed the Employee Pledge to demonstrate the orgnisations commitment to mental health. Time to Change aims to bring mental health up the agenda in the workplace.  It encourages organisations to change how they think and act about mental health in the workplace and make sure that who […]

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Halton News

Open Day at shared ownership apartments in Fr...

15th May 2018

The first shared ownership homes completed by Halton Housing, are available to view at an Open Day this weekend. The Old Forge, a development of ten stylish, hi-spec apartments located on Ship Street just off the High Street in Frodsham, will be open from 1pm – 3pm, this Sunday 20th May. The modern one and […]

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