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Your Home

We’re the largest social housing provider in Halton, owning and managing 7,000 homes across the borough.

Manage your home at a time that suits you

You can contact Halton Housing 24 hours a day, 365 days a year using our digital contact methods. You can now report a repair, check your rent balance, pay your rent and do so much more via our Customer App, or your Halton Housing Customer Account. If you would like to ask us a question about your home, why not use our Live Chat service? You can do so right from this very website!

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Manage Your Home

Managing your Halton Housing tenancy couldn’t be easier!

Manage your tenancy your way

Managing your Halton Housing tenancy couldn’t be easier! We have a wealth of both online and offline contact methods available to our customers.

Not a customer but still need to contact us? Not a problem, we have contact methods available to you too.

pay your rent

Universal Credit

Universal Credit is a new benefits payment system which has been live in Halton since July 2016.

Help with Universal Credit

If you’re a Halton Housing customer soon to be making the switch to Universal Credit, are struggling to get your Universal Credit payments paid to you correctly, or are struggling to pay your rent under Universal Credit, we may be able to help. Get in touch with our Welfare Benefit and Money Advice team for free help and advice on all things Universal Credit.

What Our Customers Say

Our customers offer the best insight into living in a Halton Housing home, read what they have to say here

happy customer vinny

Moving is always a bit stressful, and I was downsizing so trying to fit everything in is always hard. Once I got here and got settled in I loved it!

I couldn’t believe my luck to be honest. Daz was great, he was so easy to talk to! He was really approachable and put me at ease about the whole moving process, really supportive

Vinny Whearty
happy customer Margaret Williams

Dave helped me get online and taught me how to use my new device, and the Customer App. I’ve used the Customer App to report a couple of repairs such as when my boiler went, when some tiles came off my roof and various other things.

My son also helps me use the tablet and Rose who comes in to visit me twice a week. I really like being able to use Facebook now, I get to see what all my grandchildren are up to and my family members who live up in Anglesey. I can now do my word search online on my device too!

Margaret Williams
happy customer max

I’ve never been in the benefits system in my entire life, I have worked hard all my life until I unfortunately fell on hard times recently. I had no idea how to claim benefits and was really struggling with the whole process.

When I moved in to Naughton and became a Halton Housing Customer, I had a visit from Amber, a Halton Housing Welfare Benefit and Money Advice Officer who was a huge help! Amber and her colleagues advised me what I should be receiving and helped me get my money sorted, they’re amazing!

Max Torris, Widnes
Halton Housing happy customers

Moving house has been a life saver for us really. My daughter needed surgery right before we moved, and if we hadn’t of moved when we did my daughter who is poorly would not have been able to come home from hospital

You couldn’t get her wheelchair through the door in our old house, and she wouldn’t have been able to get up the stairs.

Cherrie Walker, Wendy and Jo were a great help to us when we were moving, and have made us feel safe and secure! They kept in touch, and kept updating us all throughout the process, and even helped me get my occupational therapy sorted!

Cheryl Boswell, Widnes
Happy customers

I’m really happy with our new home and the service we received. When I went and viewed my house I was able to move in just one week later! Mike Arnold was great! He really put us at ease, as I was panicking a bit about moving home, he was absolutely amazing.

Mrs Beck, Widnes

Looking After Your Home

Providing our customers with the safest possible homes is a priority of ours. We carry out annual gas safety checks and periodic inspections on electrical systems.

Looking After Your Home

Looking after your home couldn’t be easier. You can raise pretty much issue you may have via our Customer App, or your Halton Housing Customer Account 24 hours a day. Find out more about the ways you can look after your home as a Halton Housing customer by visiting our Looking After Your home page.

repairs

Manage Your Tenancy

Managing your tenancy with us couldn’t be easier. You can do pretty much anything you may need to manage your tenancy 24 hours a day via our Customer App, or your Halton Housing Customer Account. To find out more about the ways you can manage your Halton Housing tenancy, visit our Manage Your Tenancy page.

Manage Your Tenancy 24 Hours a Day, at the Click of a Button by Downloading Our Customer App.

Our Customer App allows you to manage your Halton Housing tenancy 24 hours a day, 365 days a year. You can now pay your rent, raise a query, report a repair, report anti-social behaviour and do so much more via the Customer App, download it today!

Related News

Stay up to date with all the latest Halton Housing news here!

Read More News
Halton News

Gas Safety Week 2019

17th September 2019

Halton Housing is proud to be supporting Gas Safety Week 2019 raising awareness of the dangers of poorly maintained gas appliances, which can cause gas leaks, fires, explosions and carbon monoxide (CO) poisoning. Here at Halton Housing, we want to ensure all of our customers are GAS SAFE! It’s best to be gas safe than […]

find out more
thermal performance of a home
Halton News

Halton helping to transform how thermal perfo...

5th September 2019

Halton Housing has partnered with three leading UK universities to develop, test and demonstrate technologies that measure the thermal performance of homes using smart meters and other data.   Following a competition, The Department for Business, Energy and Industrial Strategy’s (BEIS) Smart Meter Enabled Thermal Efficiency Ratings (SMETER) contract for Technical Assessment was successfully awarded to […]

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Halton Housing wards funding to cheshire police
Halton News

Helping Hands Provides Funding to Cheshire Po...

3rd September 2019

Halton Housing were delighted to provide funding support to this summer’s Victoria Park Experience (VPX).  The annual event took place on Thursday 15th August at Victoria Park in Widnes providing free entertainment to over 10000 young people from across Widnes and surrounding areas.  VPX was part-funded by Halton Housing’s Helping Hands Fund, following a successful application from Cheshire Police with £1800 being awarded to help support the […]

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Competitions

A Double Win for Dovedale Court

28th August 2019

We would like to congratulate Dovedale Court Tenant and Resident Group on winning the Halton Housing 2019 Communal Garden Competition. The winners were chosen by Halton Housings’ Customer Forum and have been awarded £30 worth of Love2Shop vouchers. The beautifully maintained communal gardens are managed by Dovedale Court Tenant and Resident Group. Clive Odley, The […]

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Grange Community Forum
Halton News

Grange Community Forum Awarded £1250

21st August 2019

We are pleased to announce that Grange Community forum has been awarded the Annual Grant and Development Grant receiving a total of £1250. This fantastic group put on many events throughout the year, including; x2 children’s events, an Easter event and a Halloween event. These events have an entertainer, balloon modeller, face painter and tattoo […]

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Halton News

Halton Housing Appoints New Board Chair

16th August 2019

Halton Housing has today announced that Clive Deadman is to be appointed as Group Board Chair at the company’s AGM on September 19th, 2019 He takes over from Ingrid Fife, who is stepping down after 10 years in the role. Clive’s background is in private equity, and he has held senior leadership roles in a […]

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