Search the Halton Housing Website

Can’t find what you’re 
looking for?

Filter your search results by visiting our help and support page.

Help & Support
My Tenancy
Menu
tenancy policy

Ending Your Tenancy

If you would like to end your tenancy with us, there are a few things you need to do before you do. Scroll down to find out more details.

End your Tenancy

Handing in Your Keys

Keys for your home should be handed into our office, Waterfront Point by 12.00pm on the final Monday of your notice period. If you don’t hand them in you may be charged a further week’s rent. Please return all the keys to your home, or we will have to change the locks and the cost will be charged to you.

Give Notice

Moving Home

If you wish to end your tenancy with us you must normally give us 28 days written notice. Our Customer Services team will take you through ending your tenancy.

What do I need to do before I leave?

  • Your home needs to be left in a clean and tidy state, with no damage
  • No belongings (including furniture, curtains, carpets, laminate flooring, light fittings) or rubbish are to be left in the house or garden, including lofts and outbuildings
  • You must tell the utility companies (gas, water, electric) you are moving
  • You need to advise Halton Borough Council’s benefits team of your move and of your forwarding address
  • Arranged with the Post Office to have your mail redirected
  • Cleared your rent account with us
  • Your property must be empty and no one living there
  • You must provide us with your forwarding address
  • Book with our Gas team to have your cooker gas capped off

Leaving your home in good condition

If you have made changes to your home without our permission, you will need to return it to its original state before you leave. It’s important that your property is left in a good condition so we can let the property to another customer.

If any damage has been caused to your property, any rubbish or unwanted belongings left behind, or any unapproved alterations made to your home, we will need to recharge the costs to you. These will need to be paid in full before you can leave the property.

Do you have questions about moving?

If you’re moving home and have some questions we haven’t quite answered for you on this page, talk to us.

Related Help & Support Articles

Find helpful articles on finding your next home with Halton Housing, and how to apply for a home here.

Manage Your Tenancy 24 Hours a Day, at the Click of a Button by Downloading Our Customer App.

Our Customer App allows you to manage your Halton Housing tenancy 24 hours a day, 365 days a year. You can now pay your rent, raise a query, report a repair, report anti-social behaviour and do so much more via the Customer App, download it today!

Related News

Stay up to date with all the latest Halton Housing news here!

Read More News
Christmas
Halton News

Christmas and New Year 2019 Hours 

18th December 2019

We will close our normal telephone line, Live Chat and customer reception at Waterfront Point for Christmas and New year at 12pm on Tuesday 24th December and will re-open on Thursday 2nd January at 9.00am.  If you have any type of general enquiry, want to check your rent balance, log a non-urgent repair or make a payment, you can use our App or Customer Portal. […]

find out more
Halton News

Police drug raid in Widnes

26th October 2017

A Police raid took place at a property in Widnes last week, in which drugs and drug paraphernalia were seized from the property and an individual was arrested by Cheshire Police. Due to the raid that took place and the subsequent arrest at the property, Halton Housing served a Section 21 notice to the tenant […]

find out more
Merseyside Collective Switch
Halton News

Switch and Save with the Merseyside Collectiv...

5th September 2017

Today sees the launch of the 10th Merseyside Collective Switch. The Merseyside Collective Switch uses the collective buying power of its members to negotiate exclusive cheaper tariffs from energy suppliers. With most people still on their energy supplier’s standard (and often most expensive) tariff, we urge Merseysiders’ to get involved and find yourself a better deal […]

find out more
Fire and Safety
Halton News

Fire & Safety in our homes

16th June 2017

Our sincere condolences go out to all those affected by the shocking fire in London. The tragic events at Grenfell Tower have highlighted the importance of our longstanding existing fire safety and inspection processes. It also reflects the importance of the substantial investment we have made in our homes to ensure they are safe and […]

find out more
Halton Housing Customer App
Halton News

Your perfect, portable companion

13th June 2017

As we mentioned a few weeks ago, to help make your busy life, that little bit more straight forward, we’ve been busy adding some useful new features, current information and making improvements to the Customer App. We’ve created a short animation to help you navigate the App and highlight some of the key features, you […]

find out more
Halton News

Illegal Door to Door Callers in Widnes

8th June 2017

Halton Housing have received reports of illegal door to door callers touting for business in the Widnes area. The callers are claiming to be able to provide people with compensation for outstanding repairs in their households. This activity is highly illegal, and a form of malpractice by any legal advice provider. Halton Housing will never […]

find out more
accessibilityalert align-leftanti_socialinfo-Asset 3 arrow_down_thicker_no_fillarrow_down_white arrow_down_whitearrow_downarrow_leftarrow_rightarrow_up_accordion arrow_up_tail article Untitled-1info-Asset 4 tenancycalendar calendarcameracard clockcollaborationcomment computerAsset 4 cross_arrows crosscurves document down_arrowdownload-2duohouseAsset 2emote_1 emote_2 emote_3 emote_4 emote_5 figured_arrowsUntitled-2flaggradient_briefcase info-Asset 5 helphh Untitled-2Untitled-3house_helpicon_additional_incomeicon_alcoholicon_benefitsicon_bettingicon_car_insuranceicon_child_benefitsicon_childcareAsset 1 icon_clothingicon_council_taxAsset 4 icon_electricityicon_gasicon_groceryicon_gymAsset 5 icon_home_insuranceicon_iAsset 3 icon_petrolAsset 1 icon_renticon_takeawaysicon_total_incomeicon_travel_feesicon_tvWage after Taxicon_waterinnovative_stacked innovative key_features keyholderleft_arrowinfo-Asset 5 Group 2Created with Sketch. ShapeCreated with Sketch. LineCreated with Sketch. live_chatUntitled-3 megaphonemessagemouse new_homes partnership_stacked partnership pause Page 1Created with Sketch. pen info-Asset 9 percentagepersontickpet_iconinfo-Asset 6 pin plant_iconplay Asset 2 info-Asset 7 promises_stacked promises property_overview qualrespect_stacked respect right_arrow_whiteright_arrowsearch Untitled-3slider_next slider_prev smileyFacebook Google Plus Instagram social_linkedin Pinterest Twitter YouTube socialUntitled-3square_triangle Untitled-3info-Asset 8 triangle-left Untitled-2 wifi-glyph-24