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Help & Support
tenancy policy

Ending Your Tenancy

If you would like to end your tenancy with us, there are a few things you need to do before you do. Scroll down to find out more details.

End your Tenancy

Handing in Your Keys

Keys for your home should be handed into our office, Waterfront Point by 12.00pm on the final Monday of your notice period. If you don’t hand them in you may be charged a further week’s rent. Please return all the keys to your home, or we will have to change the locks and the cost will be charged to you.

Give Notice

Moving Home

If you wish to end your tenancy with us you must normally give us 28 days written notice. Our Customer Services team will take you through ending your tenancy.

What do I need to do before I leave?

  • Your home needs to be left in a clean and tidy state, with no damage
  • No belongings (including furniture, curtains, carpets, laminate flooring, light fittings) or rubbish are to be left in the house or garden, including lofts and outbuildings
  • You must tell the utility companies (gas, water, electric) you are moving
  • You need to advise Halton Borough Council’s benefits team of your move and of your forwarding address
  • Arranged with the Post Office to have your mail redirected
  • Cleared your rent account with us
  • Your property must be empty and no one living there
  • You must provide us with your forwarding address
  • Book with our Gas team to have your cooker gas capped off

Leaving your home in good condition

If you have made changes to your home without our permission, you will need to return it to its original state before you leave. It’s important that your property is left in a good condition so we can let the property to another customer.

If any damage has been caused to your property, any rubbish or unwanted belongings left behind, or any unapproved alterations made to your home, we will need to recharge the costs to you. These will need to be paid in full before you can leave the property.

Do you have questions about moving?

If you’re moving home and have some questions we haven’t quite answered for you on this page, talk to us.

Related Help & Support Articles

Find helpful articles on finding your next home with Halton Housing, and how to apply for a home here.

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Our brand-new customer area ‘MyHaltonHome’ is now live. Packed with all the usual features such as request a repair, check rent balance and report ASB, this new and improved area is your one stop shop for managing all your tenancy needs.

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