Search the Halton Housing Website

Can’t find what you’re 
looking for?

Filter your search results by visiting our help and support page.

Help & Support
My Tenancy
Menu

Looking After Your Home

Looking after your home couldn’t be easier. You can raise pretty much any issue you may have via our Customer App, or your Halton Housing Customer Account 24 hours a day.

Report a Problem

We want all of our customers to feel safe in their homes. We will work with you, the police and other services to protect communities from anti-social behaviour and take action where we can. Where there is evidence of anti-social behaviour we will take all reasonable steps to resolve the problems identified as quickly as possible.

Report Anti-Social Behaviour

What To Do If You Have An Emergency?

Step 1. What to do if you have an emergency

Report the fault as soon as you can by calling us day or night on 0303 333 0101 from a mobile. If you smell gas, contact National Grid on 0800 111999 immediately. Turn off the gas, open your windows and ventilate the property. DO NOT turn on or off any light switches or power supply. 

Step 2. What to do if you have an emergency

If you have a burst or leak, turn off your water supply at the stop tap. If the emergency is due to an electrical fault, turn off power supplies at the main fuse box or meter. 

Step 3. What to do if you have an emergency

Only report an emergency repair if there is immediate danger to personal health and safety, or serious damage to the property.   

Non-emergency Repairs

We will offer you an appointment within 20 days for any repair that is not an emergency. You can report a repair via our online methods 24 hours a day, 365 days a year. You can report a non-urgent repair via:

  • The Customer App
  • Your online Halton Housing Customer Account
  • Live Chat
  • By calling 0303 333 0101

Reporting New Build Defects

If you have recently moved in to one of our new build homes, you can report defects up to 12 months after your moving in date.

How do I report a defect?

If you have recently moved in to one of our new build properties and have a defect in your home which you need to report, you can do so quickly and easily via our Customer App or your Halton Housing Customer Account

Report a Defect

Looking to make some home improvements?

We allow customers to make some alternations and additions to their homes provided permission is obtained first. If you’re thinking of making some changes to your home, tell us about them.

Related Help & Support Articles

Find helpful articles on finding your next home with Halton Housing, and how to apply for a home here.

Manage Your Tenancy 24 Hours a Day, at the Click of a Button by Downloading Our Customer App.

Our Customer App allows you to manage your Halton Housing tenancy 24 hours a day, 365 days a year. You can now pay your rent, raise a query, report a repair, report anti-social behaviour and do so much more via the Customer App, download it today!

Latest News

Stay up to date with all the latest Halton Housing news here

Read More News
Halton News

Return of bursary scheme offering £500 to te...

6th July 2020

We are pleased to announce the return of the ‘Unlocking Success’ bursary scheme, available once more to our tenants to support learning opportunities! The Unlocking Success Bursary Scheme is run by the Northern Housing Consortium (a membership body of housing associations and local authorities) and is available to anyone over 16, living in social landlord […]

find out more
Halton News

Halton Housing shortlisted for two Housing He...

3rd July 2020

We are thrilled to announce that we have been shortlisted for two awards at this years Housing Heroes Awards! The annual awards recognise the people that make housing great, and celebrates the unsung heroes whose work has proved more vital than ever, at a time when the sector most needs empathy, support and collaboration. Our […]

find out more
Ian Hayhoe New Halton Housing Person
Halton News

Halton Housing appoints new Board Member

1st July 2020

We are delighted to announce the appointment of new Board Member Ian Hayhoe. Ian replaces Mark Forrest, who is retiring from the Board after a nine-year tenure.   Well known within the business community of Halton, Ian brings over 25 years’ experience in the commercial and finance sectors to our Board.   Ian is currently Head of Telesales and Retention Telefonica UK (O2 UK), a Director of Halton and Widnes Chamber of Commerce, Executive Chair […]

find out more
debbie trust-dickinson and paul croston
Halton News

Halton Housing makes two senior appointments

29th June 2020

We have made two senior appointments to our executive and leadership teams. Debbie Trust-Dickinson has been appointed Chief Transformation Officer (CTO) and Paul Croston will take up the position of Director of Technology, Digital and Data. The appointments have been made as we embark on an ambitious change programme, and as we seek to more […]

find out more
Halton News

Halton Housing is supporting the #HomesAtTheH...

25th June 2020

Halton Housing is proud to be supporting the National Housing Federation’s Homes at the Heart campaign, including a letter to the Chancellor, Rishi Sunak, as part of Liverpool City Region Combined Authority Housing Associations Group to put social homes at the heart of its plan for social and economic recovery from the coronavirus crisis. We […]

find out more
Halton News

CIH qualification quadruple at Halton Housing

24th June 2020

Four colleagues are celebrating after completing their Chartered Institute of Housing (CIH) level 3 qualification. The CIH is the professional body for the housing sector and provides opportunities for learning and improving, championing housing to influence and improve policy and practice. Darcy Mainwaring and Callum Johnson completed their level 3 qualification as part of an […]

find out more
accessibilityalert align-leftanti_socialinfo-Asset 3 arrow_down_thicker_no_fillarrow_down_white arrow_down_whitearrow_downarrow_leftarrow_rightarrow_up_accordion arrow_up_tail article Untitled-1info-Asset 4 tenancycalendar calendarcameracard clockcollaborationcomment computerAsset 4 cross_arrows crosscurves document down_arrowdownload-2duohouseAsset 2emote_1 emote_2 emote_3 emote_4 emote_5 figured_arrowsUntitled-2flaggradient_briefcase info-Asset 5 helphh Untitled-2Untitled-3house_helpicon_additional_incomeicon_alcoholicon_benefitsicon_bettingicon_car_insuranceicon_child_benefitsicon_childcareAsset 1 icon_clothingicon_council_taxAsset 4 icon_electricityicon_gasicon_groceryicon_gymAsset 5 icon_home_insuranceicon_iAsset 3 icon_petrolAsset 1 icon_renticon_takeawaysicon_total_incomeicon_travel_feesicon_tvWage after Taxicon_waterinnovative_stacked innovative key_features keyholderleft_arrowinfo-Asset 5 Group 2Created with Sketch. ShapeCreated with Sketch. LineCreated with Sketch. live_chatUntitled-3 megaphonemessagemouse new_homes partnership_stacked partnership pause Page 1Created with Sketch. pen info-Asset 9 percentagepersontickpet_iconinfo-Asset 6 pin plant_iconplay Asset 2 info-Asset 7 promises_stacked promises property_overview qualrespect_stacked respect right_arrow_whiteright_arrowsearch Untitled-3slider_next slider_prev smileyFacebook Google Plus Instagram social_linkedin Pinterest Twitter YouTube socialUntitled-3square_triangle Untitled-3info-Asset 8 triangle-left Untitled-2 wifi-glyph-24