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Looking After Your Home

Looking after your home couldn’t be easier. You can raise pretty much any issue you may have via our Customer App, or your Halton Housing Customer Account 24 hours a day.

Report a Problem

We want all of our customers to feel safe in their homes. We will work with you, the police and other services to protect communities from anti-social behaviour and take action where we can. Where there is evidence of anti-social behaviour we will take all reasonable steps to resolve the problems identified as quickly as possible.

Report Anti-Social Behaviour

What To Do If You Have An Emergency?

Step 1. What to do if you have an emergency

Report the fault as soon as you can by calling us day or night on 0303 333 0101 from a mobile. If you smell gas, contact National Grid on 0800 111999 immediately. Turn off the gas, open your windows and ventilate the property. DO NOT turn on or off any light switches or power supply. 

Step 2. What to do if you have an emergency

If you have a burst or leak, turn off your water supply at the stop tap. If the emergency is due to an electrical fault, turn off power supplies at the main fuse box or meter. 

Step 3. What to do if you have an emergency

Only report an emergency repair if there is immediate danger to personal health and safety, or serious damage to the property.  We will charge you for the cost of the repair if we, or our contractors carry out work after normal hours on a non-emergency. We will charge you if the item in need of repair is your responsibility.

Non-emergency Repairs

We will offer you an appointment within 20 days for any repair that is not an emergency. You can report a repair via our online methods 24 hours a day, 365 days a year. You can report a non-urgent repair via:

  • The Customer App
  • Your online Halton Housing Customer Account
  • Live Chat
  • By calling 0303 333 0101

Reporting New Build Defects

If you have recently moved in to one of our new build homes, you can report defects up to 12 months after your moving in date.

How do I report a defect?

If you have recently moved in to one of our new build properties and have a defect in your home which you need to report, you can do so quickly and easily via our Customer App or your Halton Housing Customer Account

Report a Defect

Looking to make some home improvements?

We allow customers to make some alternations and additions to their homes provided permission is obtained first. If you’re thinking of making some changes to your home, tell us about them.

Related Help & Support Articles

Find helpful articles on finding your next home with Halton Housing, and how to apply for a home here.

Manage Your Tenancy 24 Hours a Day, at the Click of a Button by Downloading Our Customer App.

Our Customer App allows you to manage your Halton Housing tenancy 24 hours a day, 365 days a year. You can now pay your rent, raise a query, report a repair, report anti-social behaviour and do so much more via the Customer App, download it today!

Latest News

Stay up to date with all the latest Halton Housing news here

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Frodsham
Developments

Halton Housing Development Team complete Old ...

29th June 2018

On Thursday 28th June, Halton Housing’s Development Team and Open Door received handover of The Old Forge in Frodsham. The development of ten Shared Ownership, new-build apartments are brought to you and managed by Open Door, the commercial subsidiary of Halton Housing.    Comprising of a mixture of one and two-bedroom apartments and located just off the High Street in the idyllic Cheshire town of Frodsham, The Old Forge is an exceptional development that has been finished to a high specification throughout. Each apartment has its own front door, fitted kitchen with top quality integrated appliances including fridge […]

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open door
Halton News

Open Door launch new website

26th June 2018

Open Door have announced the launch of their brand-new, bespoke built website this week. Open Door, whose head office is based in Widnes, Cheshire are the commercial subsidiary of Halton Housing. Open Door offer a range of high-quality home ownership and rental products across the UK, including: Shared Ownership homes, Rent to Buy homes, homes […]

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Halton Housing involved customers
Your Community

Halton Housing announce they will recognise i...

14th June 2018

Halton Housing have announced that they will be awarding three of their Involved Customers with awards recognising their work and contribution to the community. Halton Housing announced that Anne Macfarlene will be presented with the Outstanding Achievement Award for her work as Chair of Halton Housing’s Customer Forum, and the numerous other volunteer activities Anne […]

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Volunteers Week 2018
Halton News

Volunteer Week 2018

31st May 2018

In honour of Volunteers Week 2018, this week we will be sharing some of the customers and local community members who volunteer for and with us stories. We will share one volunteer story for each day during volunteer week (1st – 7th June). We will be sharing our volunteer’s stories via our Facebook and Twitter […]

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Time to Change
Halton News

Halton Housing sign up to Time to Change

22nd May 2018

Last week Halton Housing’s Group CEO Nick Atkin signed the Employee Pledge to demonstrate the orgnisations commitment to mental health. Time to Change aims to bring mental health up the agenda in the workplace.  It encourages organisations to change how they think and act about mental health in the workplace and make sure that who […]

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Halton News

Open Day at shared ownership apartments in Fr...

15th May 2018

The first shared ownership homes completed by Halton Housing, are available to view at an Open Day this weekend. The Old Forge, a development of ten stylish, hi-spec apartments located on Ship Street just off the High Street in Frodsham, will be open from 1pm – 3pm, this Sunday 20th May. The modern one and […]

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