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Looking After Your Home

Looking after your home couldn’t be easier. You can raise pretty much any issue you may have via our Customer App, or your Halton Housing Customer Account 24 hours a day.

Report a Problem

We want all of our customers to feel safe in their homes. We will work with you, the police and other services to protect communities from anti-social behaviour and take action where we can. Where there is evidence of anti-social behaviour we will take all reasonable steps to resolve the problems identified as quickly as possible.

Report Anti-Social Behaviour

What To Do If You Have An Emergency?

Step 1. What to do if you have an emergency

Report the fault as soon as you can by calling us day or night on 0303 333 0101 from a mobile. If you smell gas, contact National Grid on 0800 111999 immediately. Turn off the gas, open your windows and ventilate the property. DO NOT turn on or off any light switches or power supply. 

Step 2. What to do if you have an emergency

If you have a burst or leak, turn off your water supply at the stop tap. If the emergency is due to an electrical fault, turn off power supplies at the main fuse box or meter. 

Step 3. What to do if you have an emergency

Only report an emergency repair if there is immediate danger to personal health and safety, or serious damage to the property.   

Non-emergency Repairs

We will offer you an appointment within 20 days for any repair that is not an emergency. You can report a repair via our online methods 24 hours a day, 365 days a year. You can report a non-urgent repair via:

  • The Customer App
  • Your online Halton Housing Customer Account
  • Live Chat
  • By calling 0303 333 0101

Reporting New Build Defects

If you have recently moved in to one of our new build homes, you can report defects up to 12 months after your moving in date.

How do I report a defect?

If you have recently moved in to one of our new build properties and have a defect in your home which you need to report, you can do so quickly and easily via our Customer App or your Halton Housing Customer Account

Report a Defect

Looking to make some home improvements?

We allow customers to make some alternations and additions to their homes provided permission is obtained first. If you’re thinking of making some changes to your home, tell us about them.

Related Help & Support Articles

Find helpful articles on finding your next home with Halton Housing, and how to apply for a home here.

Manage Your Tenancy 24 Hours a Day, at the Click of a Button by Downloading Our Customer App.

Our Customer App allows you to manage your Halton Housing tenancy 24 hours a day, 365 days a year. You can now pay your rent, raise a query, report a repair, report anti-social behaviour and do so much more via the Customer App, download it today!

Latest News

Stay up to date with all the latest Halton Housing news here

Read More News
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Halton News

Halton Housing reveals its social value impac...

2nd July 2019

Halton Housing is delighted to reveal its social value impact figures for 2018/2019.  As well as ensuring that its homes are safe and secure, by working in partnership with local contractors, charities and social enterprises, Halton Housing plays an active part in the local community to ensure it has a strong social impact.  There are […]

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Waterfront Point, Halton Housing's head officer
Halton News

Halton achieves highest rating from social ho...

26th June 2019

Halton Housing has achieved the highest regulatory judgment from the Regulator of Social Housing with a G1 for governance and V1 for financial viability.  The judgement follows an In-depth assessment (IDA) which took place earlier this year.   The IDA considered Halton Housing’s strategy, structure, risk profile, governance, financial performance and value for money.   The intensive process involved scrutinising documental evidence, interviews with the Executive Team, Chair and observing a Board meeting.  […]

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Barkla Fields Arts and Craft group
Halton News

New self-sustaining arts and craft group set ...

19th June 2019

A new arts and craft group has been formed in Widnes with the aim of becoming self-sustaining by selling the items it makes.   Residents at Barkla Fields, one of Halton Housing’s extra care schemes in Widnes, have been busy getting creative and crafty in a new arts and crafts group.  Set up thanks to support and funding from Halton Housing, the new group have […]

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Volunteers Week 2019
Halton News

Celebrating Volunteers’ Week 2019

4th June 2019

This week is Volunteers’ Week (1-7 June) – a week to celebrate and say thank you for the fantastic contribution millions of volunteers make across the UK. We would like to use the week to say a massive thank you to all of our customers who volunteer their time at Halton Housing and the contribution […]

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halton housing is supporting sew halton
Halton News

Textile and craft social enterprise sewing it...

30th May 2019

A textile craft and up-cycling social enterprise based in Runcorn is sewing its way to success after being awarded funding from Halton Housing. Sew Halton, a social enterprise that uses sewing, textile craft and up-cycling as a platform to build skills, reduce isolation and improve well-being, has been awarded over £800 from Halton Housing’s Helping […]

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Halton News

Residents reminisce for Dementia Action Week...

30th May 2019

Halton residents have been attending afternoon tea sessions to mark Dementia Action Week 2019 at Halton Housing’s independent living schemes, Naughton Fields and Barkla Fields.     Dementia Action Week unites individuals, workplaces and the wider community to take action by initiating conversations to understand the condition and to improve the lives of people living with dementia.    Over 90 people attended, […]

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