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Looking After Your Home

Looking after your home couldn’t be easier. You can raise pretty much any issue you may have via our Customer App, or your Halton Housing Customer Account 24 hours a day.

Report a Problem

We want all of our customers to feel safe in their homes. We will work with you, the police and other services to protect communities from anti-social behaviour and take action where we can. Where there is evidence of anti-social behaviour we will take all reasonable steps to resolve the problems identified as quickly as possible.

Report Anti-Social Behaviour

What To Do If You Have An Emergency?

Step 1. What to do if you have an emergency

Report the fault as soon as you can by calling us day or night on 0303 333 0101 from a mobile. If you smell gas, contact National Grid on 0800 111999 immediately. Turn off the gas, open your windows and ventilate the property. DO NOT turn on or off any light switches or power supply. 

Step 2. What to do if you have an emergency

If you have a burst or leak, turn off your water supply at the stop tap. If the emergency is due to an electrical fault, turn off power supplies at the main fuse box or meter. 

Step 3. What to do if you have an emergency

Only report an emergency repair if there is immediate danger to personal health and safety, or serious damage to the property.   

Non-emergency Repairs

We will offer you an appointment within 20 days for any repair that is not an emergency. You can report a repair via our online methods 24 hours a day, 365 days a year. You can report a non-urgent repair via:

  • The Customer App
  • Your online Halton Housing Customer Account
  • Live Chat
  • By calling 0303 333 0101

Reporting New Build Defects

If you have recently moved in to one of our new build homes, you can report defects up to 12 months after your moving in date.

How do I report a defect?

If you have recently moved in to one of our new build properties and have a defect in your home which you need to report, you can do so quickly and easily via our Customer App or your Halton Housing Customer Account

Report a Defect

Looking to make some home improvements?

We allow customers to make some alternations and additions to their homes provided permission is obtained first. If you’re thinking of making some changes to your home, tell us about them.

Related Help & Support Articles

Find helpful articles on finding your next home with Halton Housing, and how to apply for a home here.

MyHaltonHome is here!

Our brand-new customer area ‘MyHaltonHome’ is now live. Packed with all the usual features such as request a repair, check rent balance and report ASB, this new and improved area is your one stop shop for managing all your tenancy needs.

Latest News

Stay up to date with all the latest Halton Housing news here

Read More News
Halton News

New Repairs Forum launched and is looking for...

11th January 2021

Repairs is one area of our work that gets lots of customers talking!  So, why not share your opinions and suggestions at our newly formed Repairs Forum?  Working alongside members of our Homes Team, the forum has been set up to allow customers to directly share their thoughts, opinions and ideas on our repairs and […]

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halton housing colleagues completing CIH qualifications
Halton News

2020 Gender Pay Gap Review

21st December 2020

We have published our gender pay gap review for 2020, for the third year, in line with the Government’s Gender Pay Gap regulations introduced in April 2017. Highlights in 2020 include increasing our positive mean pay gap in favour of females from 1% in 2019 to 5.7%. In addition, Debbie Trust-Dickinson was appointed to our […]

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Halton News

Our 2020 Highlights

18th December 2020

Here’s our Halton Housing 2020 highlights of the year – showcasing some brilliant examples of partnership working, development progress, job opportunities, first-class service delivery, support for customers and really putting our corporate vision of improving people’s lives, into action. Well done and huge thanks to all colleagues who have contributed to our success this year! […]

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Halton News

Christmas and New Year Hours and Services

17th December 2020

We will close our normal telephone line and Live Chat for Christmas and New Year at 5:00pm on Wednesday 23rd December and will re-open on Monday 4th January 2021 at 9:00am (10:00am for Live Chat). If you have any type of general enquiry, want to check your rent balance, log a non-urgent repair or make […]

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Rachael walker received a £500 bursary to buy a laptop to continue her college studies
Halton News

Bursary helps Rachael buy new laptop for coll...

16th December 2020

A customer has been successful in obtaining a £500 bursary from the Northern Housing Consortium to help towards the cost of a new laptop. Rachael Jones, 35, from Widnes is studying to become an electrician at college. When the Covid-19 pandemic hit back in March, schools, colleagues and universities closed their doors and switched to […]

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Halton News

15th Anniversary – Customer Garden Make...

11th December 2020

Is your garden in need of a facelift, or some TLC?  To mark the end of our 15th Anniversary celebrations, we’re delighted to announce our customer ‘win a garden makeover’ competition.   One lucky Halton Housing customer will win a mini garden makeover in 2021!  All you have to do to enter is to complete the form below letting us know why you […]

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