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Looking After Your Home

Looking after your home couldn’t be easier. You can raise pretty much any issue you may have via our Customer App, or your Halton Housing Customer Account 24 hours a day.

Report a Problem

We want all of our customers to feel safe in their homes. We will work with you, the police and other services to protect communities from anti-social behaviour and take action where we can. Where there is evidence of anti-social behaviour we will take all reasonable steps to resolve the problems identified as quickly as possible.

Report Anti-Social Behaviour

What To Do If You Have An Emergency?

Step 1. What to do if you have an emergency

Report the fault as soon as you can by calling us day or night on 0303 333 0101 from a mobile. If you smell gas, contact National Grid on 0800 111999 immediately. Turn off the gas, open your windows and ventilate the property. DO NOT turn on or off any light switches or power supply. 

Step 2. What to do if you have an emergency

If you have a burst or leak, turn off your water supply at the stop tap. If the emergency is due to an electrical fault, turn off power supplies at the main fuse box or meter. 

Step 3. What to do if you have an emergency

Only report an emergency repair if there is immediate danger to personal health and safety, or serious damage to the property.   

Non-emergency Repairs

We will offer you an appointment within 20 days for any repair that is not an emergency. You can report a repair via our online methods 24 hours a day, 365 days a year. You can report a non-urgent repair via:

  • The Customer App
  • Your online Halton Housing Customer Account
  • Live Chat
  • By calling 0303 333 0101

Reporting New Build Defects

If you have recently moved in to one of our new build homes, you can report defects up to 12 months after your moving in date.

How do I report a defect?

If you have recently moved in to one of our new build properties and have a defect in your home which you need to report, you can do so quickly and easily via our Customer App or your Halton Housing Customer Account

Report a Defect

Looking to make some home improvements?

We allow customers to make some alternations and additions to their homes provided permission is obtained first. If you’re thinking of making some changes to your home, tell us about them.

Related Help & Support Articles

Find helpful articles on finding your next home with Halton Housing, and how to apply for a home here.

Manage Your Tenancy 24 Hours a Day, at the Click of a Button by Downloading Our Customer App.

Our Customer App allows you to manage your Halton Housing tenancy 24 hours a day, 365 days a year. You can now pay your rent, raise a query, report a repair, report anti-social behaviour and do so much more via the Customer App, download it today!

Latest News

Stay up to date with all the latest Halton Housing news here

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Halton News

Have your say on how social housing is alloca...

20th November 2020

Property Pool Plus, the system used to match people with social housing in Halton and the Liverpool City Region has begun a consultation, on how social housing is allocated and are asking tenants and future tenants, residents, landlords and housing associations to have their say. Social housing is allocated through several different ways – considering a […]

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Halton News

Housing Regulator reaffirms top G1/V1 rating ...

18th November 2020

We have retained our top G1/V1 governance and viability rating from the Regulator of Social Housing. The rating, which is the highest possible by the Regulator, shows our ability to meet financial obligations, have an effective governance framework and clearly demonstrate Value for Money. Commenting on retaining the status, Halton Housing Group Chief Executive Liz […]

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Halton News

Three Sails Point coming soon to Widnes

17th November 2020

A partnership between Wirral based Magenta Living and Halton Housing will bring much-needed affordable residential housing to Widnes. Three Sails Point is located near to all the new, exciting amenities, including local leisure and commercial facilities, making this an ideal location near to the waterfront. Three Sails Point on Carter House Way, Widnes will provide […]

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Halton News

Halton Housing supports National Safeguarding...

16th November 2020

This week we are proud to be supporting National Safeguarding Adults Week (16th – 22nd November). Safeguarding is the term we use for how we will keep the most vulnerable people in our communities safe from harm. Research by Action on Elder Abuse suggests that as many as one in eleven older people in the […]

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Halton News

Halton Housing becomes an early adopter of th...

13th November 2020

A total of 70 banks, investors and housing providers including Halton Housing have become early adopters of an industry-led sustainability reporting standard designed to unlock institutional investment to help tackle the UK’s deepening housing crisis. The working group was set up in 2019 in response to concerns ESG investment was being inhibited by the absence […]

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Halton News

Help us celebrate our 15th Anniversary

13th November 2020

Saturday 5th December marks the 15th anniversary of Halton Housing, when 5,500 homes were transferred from Halton Borough Council to Halton Housing Trust as we were known then.  Milestones like these make us reflect on what we’ve achieved and how things have changed since the early days and we’ve certainly come a long way since 2005!.   […]

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