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Looking After Your Home

Looking after your home couldn’t be easier. You can raise pretty much any issue you may have via our Customer App, or your Halton Housing Customer Account 24 hours a day.

Report a Problem

We want all of our customers to feel safe in their homes. We will work with you, the police and other services to protect communities from anti-social behaviour and take action where we can. Where there is evidence of anti-social behaviour we will take all reasonable steps to resolve the problems identified as quickly as possible.

Report Anti-Social Behaviour

What To Do If You Have An Emergency?

Step 1. What to do if you have an emergency

Report the fault as soon as you can by calling us day or night on 0303 333 0101 from a mobile. If you smell gas, contact National Grid on 0800 111999 immediately. Turn off the gas, open your windows and ventilate the property. DO NOT turn on or off any light switches or power supply. 

Step 2. What to do if you have an emergency

If you have a burst or leak, turn off your water supply at the stop tap. If the emergency is due to an electrical fault, turn off power supplies at the main fuse box or meter. 

Step 3. What to do if you have an emergency

Only report an emergency repair if there is immediate danger to personal health and safety, or serious damage to the property.   

Non-emergency Repairs

We will offer you an appointment within 20 days for any repair that is not an emergency. You can report a repair via our online methods 24 hours a day, 365 days a year. You can report a non-urgent repair via:

  • The Customer App
  • Your online Halton Housing Customer Account
  • Live Chat
  • By calling 0303 333 0101

Reporting New Build Defects

If you have recently moved in to one of our new build homes, you can report defects up to 12 months after your moving in date.

How do I report a defect?

If you have recently moved in to one of our new build properties and have a defect in your home which you need to report, you can do so quickly and easily via our Customer App or your Halton Housing Customer Account

Report a Defect

Looking to make some home improvements?

We allow customers to make some alternations and additions to their homes provided permission is obtained first. If you’re thinking of making some changes to your home, tell us about them.

Related Help & Support Articles

Find helpful articles on finding your next home with Halton Housing, and how to apply for a home here.

Manage Your Tenancy 24 Hours a Day, at the Click of a Button by Downloading Our Customer App.

Our Customer App allows you to manage your Halton Housing tenancy 24 hours a day, 365 days a year. You can now pay your rent, raise a query, report a repair, report anti-social behaviour and do so much more via the Customer App, download it today!

Latest News

Stay up to date with all the latest Halton Housing news here

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Halton News

Gas Safety Week 2019

17th September 2019

Halton Housing is proud to be supporting Gas Safety Week 2019 raising awareness of the dangers of poorly maintained gas appliances, which can cause gas leaks, fires, explosions and carbon monoxide (CO) poisoning. Here at Halton Housing, we want to ensure all of our customers are GAS SAFE! It’s best to be gas safe than […]

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thermal performance of a home
Halton News

Halton helping to transform how thermal perfo...

5th September 2019

Halton Housing has partnered with three leading UK universities to develop, test and demonstrate technologies that measure the thermal performance of homes using smart meters and other data.   Following a competition, The Department for Business, Energy and Industrial Strategy’s (BEIS) Smart Meter Enabled Thermal Efficiency Ratings (SMETER) contract for Technical Assessment was successfully awarded to […]

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Halton Housing wards funding to cheshire police
Halton News

Helping Hands Provides Funding to Cheshire Po...

3rd September 2019

Halton Housing were delighted to provide funding support to this summer’s Victoria Park Experience (VPX).  The annual event took place on Thursday 15th August at Victoria Park in Widnes providing free entertainment to over 10000 young people from across Widnes and surrounding areas.  VPX was part-funded by Halton Housing’s Helping Hands Fund, following a successful application from Cheshire Police with £1800 being awarded to help support the […]

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Competitions

A Double Win for Dovedale Court

28th August 2019

We would like to congratulate Dovedale Court Tenant and Resident Group on winning the Halton Housing 2019 Communal Garden Competition. The winners were chosen by Halton Housings’ Customer Forum and have been awarded £30 worth of Love2Shop vouchers. The beautifully maintained communal gardens are managed by Dovedale Court Tenant and Resident Group. Clive Odley, The […]

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Grange Community Forum
Halton News

Grange Community Forum Awarded £1250

21st August 2019

We are pleased to announce that Grange Community forum has been awarded the Annual Grant and Development Grant receiving a total of £1250. This fantastic group put on many events throughout the year, including; x2 children’s events, an Easter event and a Halloween event. These events have an entertainer, balloon modeller, face painter and tattoo […]

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Halton News

Halton Housing Appoints New Board Chair

16th August 2019

Halton Housing has today announced that Clive Deadman is to be appointed as Group Board Chair at the company’s AGM on September 19th, 2019 He takes over from Ingrid Fife, who is stepping down after 10 years in the role. Clive’s background is in private equity, and he has held senior leadership roles in a […]

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