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Looking After Your Home

Looking after your home couldn’t be easier. You can raise pretty much any issue you may have via our Customer App, or your Halton Housing Customer Account 24 hours a day.

Report a Problem

We want all of our customers to feel safe in their homes. We will work with you, the police and other services to protect communities from anti-social behaviour and take action where we can. Where there is evidence of anti-social behaviour we will take all reasonable steps to resolve the problems identified as quickly as possible.

Report Anti-Social Behaviour

What To Do If You Have An Emergency?

Step 1. What to do if you have an emergency

Report the fault as soon as you can by calling us day or night on 0303 333 0101 from a mobile. If you smell gas, contact National Grid on 0800 111999 immediately. Turn off the gas, open your windows and ventilate the property. DO NOT turn on or off any light switches or power supply. 

Step 2. What to do if you have an emergency

If you have a burst or leak, turn off your water supply at the stop tap. If the emergency is due to an electrical fault, turn off power supplies at the main fuse box or meter. 

Step 3. What to do if you have an emergency

Only report an emergency repair if there is immediate danger to personal health and safety, or serious damage to the property.   

Non-emergency Repairs

We will offer you an appointment within 20 days for any repair that is not an emergency. You can report a repair via our online methods 24 hours a day, 365 days a year. You can report a non-urgent repair via:

  • The Customer App
  • Your online Halton Housing Customer Account
  • Live Chat
  • By calling 0303 333 0101

Reporting New Build Defects

If you have recently moved in to one of our new build homes, you can report defects up to 12 months after your moving in date.

How do I report a defect?

If you have recently moved in to one of our new build properties and have a defect in your home which you need to report, you can do so quickly and easily via our Customer App or your Halton Housing Customer Account

Report a Defect

Looking to make some home improvements?

We allow customers to make some alternations and additions to their homes provided permission is obtained first. If you’re thinking of making some changes to your home, tell us about them.

Related Help & Support Articles

Find helpful articles on finding your next home with Halton Housing, and how to apply for a home here.

Manage Your Tenancy 24 Hours a Day, at the Click of a Button by Downloading Our Customer App.

Our Customer App allows you to manage your Halton Housing tenancy 24 hours a day, 365 days a year. You can now pay your rent, raise a query, report a repair, report anti-social behaviour and do so much more via the Customer App, download it today!

Latest News

Stay up to date with all the latest Halton Housing news here

Read More News
halton housing and open door are supporting a newly launched campaign on raising awareness of shared ownership
Halton News

We’re supporting a National Shared Ownershi...

20th January 2020

We’re proud to be supporting a new national campaign by the National Housing Federation promoting shared ownership alongside our commercial subsidiary, Open Door. The campaign is designed to raise public awareness of Shared Ownership through a three-year advertising drive, across print, social media, digital to outdoor advertising and there’s a new website which is a first of its kind […]

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Halton News

Rent Increases Explained

15th January 2020

From April 2020, all housing associations across the country will be able to increase social and affordable rents by CPI*+1% each year, in line with current Government policy. Halton Housing welcomes this new settlement, which we believe strikes the right balance between staying affordable for customers, while also providing financial certainty for us as your […]

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halton housing and cheshire police
Halton News

Address successfully targeted for ‘cuckooin...

14th January 2020

We worked alongside Cheshire Police last week (Friday 10th January 2020) to force entry into an address in Ditton following reports from a vulnerable customer that their flat was being used for drug and criminal activity. One male was arrested for possession with intent to supply drugs and theft of a bike. Recent months have […]

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Halton News

Debt Recovery Team helps one customer receive...

13th January 2020

Last month, our Debt Recovery (DR) and welfare teams helped one of our customers who was struggling with her health and finances, to receive a back payment of over £11,000!  Truly putting our corporate vision of ‘improving people’s lives’ into action. The story: Our customer lives with long term health issues and as a result, […]

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Halton News

Halton Housing retains its G1/V1 financial ...

19th December 2019

We are delighted to have been notified that we have retained our G1 and V1 ratings from the Regulator of Social Housing following an annual stability check.  This rating, the highest available from the regulator, demonstrates confidence in our ability to meet financial obligations, financial strengths and strong governance.  You can view details of the […]

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halton housing and nightstop
Halton News

Nightstop’s New Community Hub Opens

19th December 2019

Nightstop‘s new Community Hub ‘The Way Forward’, in partnership with Halton Housing  opened its doors earlier this week. The opening was attended by the Mayor of Halton Margaret Horabin, Marie Wright, Sandra Baker and Cheryl McCabe, Corporate Social Responsibility Officer from Halton Housing. ‘The Way Forward’ Hub is a community space located at 108a Royal […]

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