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Looking After Your Home

Looking after your home couldn’t be easier. You can raise pretty much any issue you may have via our Customer App, or your Halton Housing Customer Account 24 hours a day.

Report a Problem

We want all of our customers to feel safe in their homes. We will work with you, the police and other services to protect communities from anti-social behaviour and take action where we can. Where there is evidence of anti-social behaviour we will take all reasonable steps to resolve the problems identified as quickly as possible.

Report Anti-Social Behaviour

What To Do If You Have An Emergency?

Step 1. What to do if you have an emergency

Report the fault as soon as you can by calling us day or night on 0303 333 0101 from a mobile. If you smell gas, contact National Grid on 0800 111999 immediately. Turn off the gas, open your windows and ventilate the property. DO NOT turn on or off any light switches or power supply. 

Step 2. What to do if you have an emergency

If you have a burst or leak, turn off your water supply at the stop tap. If the emergency is due to an electrical fault, turn off power supplies at the main fuse box or meter. 

Step 3. What to do if you have an emergency

Only report an emergency repair if there is immediate danger to personal health and safety, or serious damage to the property.  We will charge you for the cost of the repair if we, or our contractors carry out work after normal hours on a non-emergency. We will charge you if the item in need of repair is your responsibility.

Non-emergency Repairs

We will offer you an appointment within 20 days for any repair that is not an emergency. You can report a repair via our online methods 24 hours a day, 365 days a year. You can report a non-urgent repair via:

  • The Customer App
  • Your online Halton Housing Customer Account
  • Live Chat
  • By calling 0303 333 0101

Reporting New Build Defects

If you have recently moved in to one of our new build homes, you can report defects up to 12 months after your moving in date.

How do I report a defect?

If you have recently moved in to one of our new build properties and have a defect in your home which you need to report, you can do so quickly and easily via our Customer App or your Halton Housing Customer Account

Report a Defect

Looking to make some home improvements?

We allow customers to make some alternations and additions to their homes provided permission is obtained first. If you’re thinking of making some changes to your home, tell us about them.

Related Help & Support Articles

Find helpful articles on finding your next home with Halton Housing, and how to apply for a home here.

Manage Your Tenancy 24 Hours a Day, at the Click of a Button by Downloading Our Customer App.

Our Customer App allows you to manage your Halton Housing tenancy 24 hours a day, 365 days a year. You can now pay your rent, raise a query, report a repair, report anti-social behaviour and do so much more via the Customer App, download it today!

Latest News

Stay up to date with all the latest Halton Housing news here

Read More News
Halton News

Allotment to be transformed

15th October 2018

A new community allotment is set to be transformed thanks to local residents volunteering their time. The allotment, located off Grangeway in Runcorn, was created by Halton Housing, following the development of 40 affordable rent homes nearby. The space has now been handed over to four local residents who have signed up to volunteer their […]

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Board Member Job
Halton News

OSUK (Open Door) Board Member vacancy

3rd October 2018

OSUK, otherwise known as Open Door are currently recruiting for a Board Member job role. OSUK (Open Door) are the commercial subsidiary of Halton Housing. The new OSUK Board Member will report into the OSUK Board Chair and will be accountable for OSUK and its future and accountability to HH as parent and shareholder. The […]

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Halton Mental Health Festival 2018
Halton News

Proudly supporting Halton’s first Mental He...

25th September 2018

Halton Housing is delighted to be supporting Halton’s first Mental Health Festival. Taking place from 6th – 14th October, the festival will wrap around World Mental Health Day on 10th October. It aims to raise awareness of mental health, tackle stigma people experience because of mental health problems and encourage everyone to start looking after […]

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Waterfront Point 1st Anniversary Image
Halton News

Halton Housing celebrates one-year at its Wat...

18th September 2018

It’s been one year since Halton Housing moved to its new home, Waterfront Point in Widnes, Cheshire. The move brought together all its 320 staff under one roof from the two previous offices at Daresbury Point in Runcorn and Foundry Lane, Widnes. Waterfront Point provides customers with a new self-service area and meeting space in […]

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Offload Programme logo
Halton News

Offload mental health programme delivered to ...

17th September 2018

Staff and Customers of Halton Housing’s extra care scheme Naughton Fields and head office, Waterfront Point have been attending a hugely successful mental fitness programme, delivered in conjunction with rugby league charity, RL Cares and State of Mind. The “Offload” programme, promoted in partnership with Widnes Vikings reached out to gentlemen to provide support for […]

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Halton Housing staff packing bags of food to give to customers for we care day
Halton News

Halton Housing hold popup foodbank for PlaceS...

14th September 2018

Halton Housing staff took time out of their busy schedules to proudly pledge hours for PlaceShapers We Care Day on Friday 14th September. We Care Day saw Halton Housing join over 100 community-focused housing associations – around the country pledge time to give something extra back to residents, customers and communities. Over 2000 hours were […]

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Close

Many of our customers may receive a call from a third party called ‘Kwest’ over coming weeks on our behalf. Kwest will ask randomly selected customers a number of questions about the service they’ve received from Halton Housing. This forms part of a service review we’re carrying out to improve our services for customers. If you have any questions about this, please contact a member of our Customer Services Team via our online communication methods