Managing your tenancy with us couldn’t be easier. You can do pretty much anything you may need to manage your tenancy 24 hours a day via our Customer App, or your Halton Housing Customer Account.
Managing Your Tenancy
As a Halton Housing customer you have some key responsibilities, which are detailed in full in the Halton Housing Tenancy Guide. These conditions exist for your benefit, and make it easier for action to be taken against anyone that may cause a nuisance to others.
We are legally responsible for servicing any gas appliances owned and installed by us in your home every 12 months. At the end of the service we must issue you with a copy of the latest Landlord Gas Safety Record (LGSR).
The annual check is really important and is completed by our in-house Gas Maintenance team, who are all qualified Gas Safe RegisterTM engineers. Refusing entry in to your home for Gas Safety Checks is a breach of your tenancy agreement, and legal action will be taken against you if you refuse access. Any legal costs incurred will be your responsibility.
Manage Your Tenancy 24 Hours a Day, at the Click of a Button by Downloading Our Customer App.
Our Customer App allows you to manage your Halton Housing tenancy 24 hours a day, 365 days a year. You can now pay your rent, raise a query, report a repair, report anti-social behaviour and do so much more via the Customer App, download it today!
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Customer notice: Bank Holiday Hours
Please be aware that over the Bank Holiday weekend, we are operating an emergency and rent payment telephone service from 5pm today until Tuesday 27th August at 9am. Waterfront Point will also be closed to customers/visitors and Live chat will not be available during this time. Non-emergency queries or requests can still be raised via the Halton Housing app and portal. For emergency repairs only please call us on 0303 333 0101.