Managing your tenancy with us couldn’t be easier. You can do pretty much anything you may need to manage your tenancy 24 hours a day via our Customer App, or your Halton Housing Customer Account.
Managing Your Tenancy
As a Halton Housing customer you have some key responsibilities, which are detailed in full in the Halton Housing Tenancy Guide. These conditions exist for your benefit, and make it easier for action to be taken against anyone that may cause a nuisance to others.
We are legally responsible for servicing any gas appliances owned and installed by us in your home every 12 months. At the end of the service we must issue you with a copy of the latest Landlord Gas Safety Record (LGSR).
The annual check is really important and is completed by our in-house Gas Maintenance team, who are all qualified Gas Safe RegisterTM engineers. Refusing entry in to your home for Gas Safety Checks is a breach of your tenancy agreement, and legal action will be taken against you if you refuse access. Any legal costs incurred will be your responsibility.
Manage Your Tenancy 24 Hours a Day, at the Click of a Button by Downloading Our Customer App.
Our Customer App allows you to manage your Halton Housing tenancy 24 hours a day, 365 days a year. You can now pay your rent, raise a query, report a repair, report anti-social behaviour and do so much more via the Customer App, download it today!
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We are currently carrying out updates to our App and customer area of our website. This means users may experience some disruption. We apologise for any inconvenience or delays you may experience during this time.