Managing your tenancy with us couldn’t be easier. You can do pretty much anything you may need to manage your tenancy 24 hours a day via our Customer App, or your Halton Housing Customer Account.
As a Halton Housing customer you have some key responsibilities, which are detailed in full in the Halton Housing Tenancy Guide. These conditions exist for your benefit, and make it easier for action to be taken against anyone that may cause a nuisance to others.
Read Your Tenancy GuideHere you can find helpful tips and articles on managing your tenancy effectively.
We are legally responsible for servicing any gas appliances owned and installed by us in your home every 12 months. At the end of the service we must issue you with a copy of the latest Landlord Gas Safety Record (LGSR).
The annual check is really important and is completed by our in-house Gas Maintenance team, who are all qualified Gas Safe RegisterTM engineers. Refusing entry in to your home for Gas Safety Checks is a breach of your tenancy agreement, and legal action will be taken against you if you refuse access. Any legal costs incurred will be your responsibility.
To apply to live in any of our properties you must have an active Property Pool Plus account. To register for an account, simply follow all of the Property Pool Plus registration steps.
Find helpful articles on finding your next home with Halton Housing, and how to apply for a home here.
Did you know Halton Housing customers who pay their rent via Direct Debit are almost twice as likely to avoid getting in to rental arrears?
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If you're struggling with you're arrears talk to us. Find out all the ways you can get in touch here.
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Our budget calculator will help you to see if your incomings are greater than your outgoings, and if not where you can go to get some help. Try it for free now!
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Find all the information you need to know about the Bedroom Tax here.
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Find out what you as a Halton Housing customer are responsible for in your home, and what we as a landlord as responsible for repairing.
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Our Customer App allows you to manage your Halton Housing tenancy 24 hours a day, 365 days a year. You can now pay your rent, raise a query, report a repair, report anti-social behaviour and do so much more via the Customer App, download it today!
Halton Housing Trust Ltd (HHT) has converted itself from a Company registered with Companies House and the Charity Commission into a Community Benefit Society registered with the Financial Conduct Authority (FCA). Halton Housing has converted in to a charitable Community Benefit Society (CBS) because of the financial benefits of conversion and the nature of CBSs, […]
We are aware that a number of our customers are receiving home visits or calls from Disrepair Claim Companies. To gain access to your property, they will often say that they are from ‘the housing’ and that they are there to complete a survey on the property. We have had reports that some are wearing […]
We will be finishing for the Christmas break at 12pm on Friday 22nd December and will re-open on Tuesday 2nd January at 8.30am. For any emergency during this time, please call: 0303 333 0101 All other contact made will be responded to within 24 hours of our first working day. Wishing everyone a merry Christmas […]
A Police raid took place at a property in Widnes last week, in which drugs and drug paraphernalia were seized from the property and an individual was arrested by Cheshire Police. Due to the raid that took place and the subsequent arrest at the property, Halton Housing served a Section 21 notice to the tenant […]
Our sincere condolences go out to all those affected by the shocking fire in London. The tragic events at Grenfell Tower have highlighted the importance of our longstanding existing fire safety and inspection processes. It also reflects the importance of the substantial investment we have made in our homes to ensure they are safe and […]
As we mentioned a few weeks ago, to help make your busy life, that little bit more straight forward, we’ve been busy adding some useful new features, current information and making improvements to the Customer App. We’ve created a short animation to help you navigate the App and highlight some of the key features, you […]
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