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Help & Support

Managing your Tenancy

Managing your tenancy with us couldn’t be easier. You can do pretty much anything you may need to manage your tenancy 24 hours a day via our Customer App, or your Halton Housing Customer Account.

Managing Your Tenancy

As a Halton Housing customer you have some key responsibilities, which are detailed in full in the Halton Housing Tenancy Guide. These conditions exist for your benefit, and make it easier for action to be taken against anyone that may cause a nuisance to others.

Read Your Tenancy Guide

Related Content

Here you can find helpful tips and articles on managing your tenancy effectively.

Gas Safety

We are legally responsible for servicing any gas appliances owned and installed by us in your home every 12 months. At the end of the service we must issue you with a copy of the latest Landlord Gas Safety Record (LGSR).

The annual check is really important and is completed by our in-house Gas Maintenance team, who are all qualified Gas Safe RegisterTM engineers. Refusing entry in to your home for Gas Safety Checks is a breach of your tenancy agreement, and legal action will be taken against you if you refuse access. Any legal costs incurred will be your responsibility.

Looking to Move?

To apply to live in any of our properties you must have an active Property Pool Plus account. To register for an account, simply follow all of the Property Pool Plus registration steps.

Related Help & Support Articles

Find helpful articles on finding your next home with Halton Housing, and how to apply for a home here.

MyHaltonHome is here!

Our brand-new customer area ‘MyHaltonHome’ is now live. Packed with all the usual features such as request a repair, check rent balance and report ASB, this new and improved area is your one stop shop for managing all your tenancy needs.

Related News

Stay up to date with all the latest Halton Housing news here!

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Halton News

Police drug raid in Widnes

26th October 2017

A Police raid took place at a property in Widnes last week, in which drugs and drug paraphernalia were seized from the property and an individual was arrested by Cheshire Police. Due to the raid that took place and the subsequent arrest at the property, Halton Housing served a Section 21 notice to the tenant […]

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Fire and Safety
Halton News

Fire & Safety in our homes

16th June 2017

Our sincere condolences go out to all those affected by the shocking fire in London. The tragic events at Grenfell Tower have highlighted the importance of our longstanding existing fire safety and inspection processes. It also reflects the importance of the substantial investment we have made in our homes to ensure they are safe and […]

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Halton Housing Customer App
Halton News

Your perfect, portable companion

13th June 2017

As we mentioned a few weeks ago, to help make your busy life, that little bit more straight forward, we’ve been busy adding some useful new features, current information and making improvements to the Customer App. We’ve created a short animation to help you navigate the App and highlight some of the key features, you […]

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Halton News

Illegal Door to Door Callers in Widnes

8th June 2017

Halton Housing have received reports of illegal door to door callers touting for business in the Widnes area. The callers are claiming to be able to provide people with compensation for outstanding repairs in their households. This activity is highly illegal, and a form of malpractice by any legal advice provider. Halton Housing will never […]

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Halton News

Knife Crime Related Closure Order Issue in Wi...

19th May 2017

  A property in Widnes plagued by anti-social behavior has been issued with a Closure Order. Halton Housing Trust and Cheshire Police were successful in issuing a Closure Order at 3a Wordsworth Avenue, Widnes on Thursday 19th May, 2017. The property has been closed due to a stabbing incident which took place on Tuesday 9th May. […]

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Fire and Safety
Halton News

Electricity Tampering

12th April 2017

Halton Housing Trust have become aware of an increase in electrical theft and damage to the electrical equipment in their properties. The practice of “tampering” with electrical systems could have potentially fatal consequences. Abstracting electrical equipment is also highly illegal, and has the potential to cause electrical equipment to overheat, potentially leading to a house fire which […]

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