The quickest and easiest way to stay on top of your rent each week is to set up a Direct Debit with us. You can make the switch to Direct Debit via the Halton Housing customer app, under the ‘Rent’ section, or via your Halton Housing Customer Account.
You can also create a direct debit with us by calling 0151 510 5204.
We have several different payments methods available to our customers, allowing customers to pay their rent in a way that best suits them.
You can pay by Standing Order weekly, fortnightly or monthly direct from your bank account by arrangement with your bank. When paying by standard order, please always include your 12 digit reference number.
Every customer has a PayPoint card. It is free, and you can pay as much and as often as you like by cash, debit card or cheque. To find your nearest outlet go to www.paypoint.co.uk.
Your Housing Benefit can be paid directly to us whether you receive full or part benefit. If you receive part benefit then you can arrange to pay the difference by one of the other methods that best suits you.
Halton Direct Link
You can pay your rent using the payment machines in Halton Direct Link offices. To make a payment you will need your rent payment card.
You can pay any time by phoning our 24-hour payment line on 0303-333-0101. If you wish to use the automated payment line they will require your 9-digit tenancy reference number; you can find this reference number on your rent statement. You can also set up a direct debit using our automated payment line!
Related Help & Support Articles
Find helpful articles on finding your next home with Halton Housing, and how to apply for a home here.
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Halton Housing has received reports from customers that bogus callers are targeting our neighbourhoods in Widnes and Runcorn. Any visits to your home by Halton Housing will be pre-arranged with you. All of our staff carry photographic identification badges. Each badge has the Halton Housing logo and the staff member’s name. If you are ever in doubt – please call us on 03033330101.