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Make the Switch to Direct Debit

The quickest and easiest way to stay on top of your rent each week is to set up a Direct Debit with us. You can make the switch to Direct Debit via the Halton Housing customer app, under the ‘Rent’ section, or via your Halton Housing Customer Account.

Using Our Customer App

You can pay your rent 24 hours a day, 365 days a year form anywhere by using our Customer App.

Your Customer Account

To pay your rent, you will need your 19-digit rent card number which you can find at the front of your rent payment card, or on any of your rent statements.

Other Ways To Pay Your Rent

We have several different payments methods available to our customers, allowing customers to pay their rent in a way that best suits them.

Standing Order

You can pay by Standing Order weekly, fortnightly or monthly direct from your bank account by arrangement with your bank.

PayPoint

Every customer has a PayPoint card. It is free, and you can pay as much and as often as you like by cash, debit card or cheque. To find your nearest outlet go to www.paypoint.co.uk.

Housing Benefit

Your Housing Benefit can be paid directly to us whether you receive full or part benefit. If you receive part benefit then you can arrange to pay the difference by one of the other methods that best suits you.

Halton Direct Link

You can pay your rent using the payment machines in Halton Direct Link offices. To make a payment you will need your rent payment card.

Phone

You can pay any time by phoning our 24-hour payment line on 0303-333-0101. If you wish to use the automated payment line they will require your 9-digit tenancy reference number; you can find this reference number on your rent statement.

Post

You can post a cheque or postal order, made payable to Halton Housing Trust at: Halton Housing, PO Box 631, S050 0LG

Related Help & Support Articles

Find helpful articles on finding your next home with Halton Housing, and how to apply for a home here.

Related News

Stay up to date with all the latest Halton Housing news here!

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Pine Road
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Disrepair Claims

21st March 2018

We are aware that a number of our customers are receiving home visits or calls from Disrepair Claim Companies.  To gain access to your property, they will often say that they are from ‘the housing’ and that they are there to complete a survey on the property.  We have had reports that some are wearing […]

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Important Tenant Updates

Christmas Opening Hours

20th December 2017

We will be finishing for the Christmas break at 12pm on Friday 22nd December and will re-open on Tuesday 2nd January at 8.30am. For any emergency during this time, please call: 0303 333 0101 All other contact made will be responded to within 24 hours of our first working day. Wishing everyone a merry Christmas […]

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Your Community

Winter Electrical Advice

8th December 2017

When we think of winter, we imagine snuggling up under a cosy electric blanket or warming ourselves next to a portable heater. But do we think about electrical safety? During the festive season, when we’re so busy decorating our homes with fairy lights and rushing around buying gifts, it can easily slip our minds. With […]

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Important Tenant Updates

Government announces changes to the way Unive...

28th November 2017

In the Autumn Budget, the Government announced some changes to how Universal Credit claimants will be paid. These changes will be introduced gradually, but should help alleviate some of the hardship caused by the previously long waiting times for initial Universal Credit payments. The Government is proposing to provide more support through the following: In December 2017, new claimants will be […]

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Halton News

Police drug raid in Widnes

26th October 2017

A Police raid took place at a property in Widnes last week, in which drugs and drug paraphernalia were seized from the property and an individual was arrested by Cheshire Police. Due to the raid that took place and the subsequent arrest at the property, Halton Housing served a Section 21 notice to the tenant […]

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Halton News

Switch and Save with the Merseyside Collectiv...

5th September 2017

  Today sees the launch of the 10th Merseyside Collective Switch. The Merseyside Collective Switch uses the collective buying power of its members to negotiate exclusive cheaper tariffs from energy suppliers. With most people still on their energy supplier’s standard (and often most expensive) tariff, we urge Merseysiders’ to get involved and find yourself a better […]

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