As a Halton Housing customer you have a number of payment options available for you to pay rent. By using our digital contact methods, you can pay rent 24 hours a day, from anywhere at any time.
You can pay your rent 24 hours a day, 365 days a year form anywhere by using our Customer App.
To pay your rent, you will need your 19-digit rent card number which you can find at the front of your rent payment card, or on any of your rent statements.
We have several different payments methods available to our customers, allowing customers to pay their rent in a way that best suits them.
You can pay by Standing Order weekly, fortnightly or monthly direct from your bank account by arrangement with your bank. When paying by standard order, please always include your 12 digit reference number.
Every customer has a PayPoint card. It is free, and you can pay as much and as often as you like by cash, debit card or cheque. To find your nearest outlet go to www.paypoint.co.uk.
Your Housing Benefit can be paid directly to us whether you receive full or part benefit. If you receive part benefit then you can arrange to pay the difference by one of the other methods that best suits you.
You can pay your rent using the payment machines in Halton Direct Link offices. To make a payment you will need your rent payment card.
You can pay any time by phoning our 24-hour payment line on 0303-333-0101. If you wish to use the automated payment line they will require your 9-digit tenancy reference number; you can find this reference number on your rent statement. You can also set up a direct debit using our automated payment line!
Find helpful articles on finding your next home with Halton Housing, and how to apply for a home here.
Our budget calculator will help you to see if your incomings are greater than your outgoings, and if not where you can go to get some help. Try it for free now!
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Find all the information you need to know about Universal Credit, and how it may affect you here.
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Read our Rent factsheet here. It's full of useful information on your rent, how and when to pay it.
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If you're struggling to wait between 6 - 8 weeks for your first Universal Credit payment, find out what your options are here.
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We want your feedback! The National Housing Federation is a membership body for housing associations in England. The National Housing Federation (also known as NHF) association members collectively provide two and a half million homes for more than 6 million people. By working with its association members, the NHF have put together a draft plan […]
We are aware that a number of our customers are receiving home visits or calls from Disrepair Claim Companies. To gain access to your property, they will often say that they are from ‘the housing’ and that they are there to complete a survey on the property. We have had reports that some are wearing […]
We will be finishing for the Christmas break at 12pm on Friday 22nd December and will re-open on Tuesday 2nd January at 8.30am. For any emergency during this time, please call: 0303 333 0101 All other contact made will be responded to within 24 hours of our first working day. Wishing everyone a merry Christmas […]
In the Autumn Budget, the Government announced some changes to how Universal Credit claimants will be paid. These changes will be introduced gradually, but should help alleviate some of the hardship caused by the previously long waiting times for initial Universal Credit payments. The Government is proposing to provide more support through the following: In December 2017, new claimants will be […]
A Police raid took place at a property in Widnes last week, in which drugs and drug paraphernalia were seized from the property and an individual was arrested by Cheshire Police. Due to the raid that took place and the subsequent arrest at the property, Halton Housing served a Section 21 notice to the tenant […]
Today sees the launch of the 10th Merseyside Collective Switch. The Merseyside Collective Switch uses the collective buying power of its members to negotiate exclusive cheaper tariffs from energy suppliers. With most people still on their energy supplier’s standard (and often most expensive) tariff, we urge Merseysiders’ to get involved and find yourself a better deal […]
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