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Make the Switch to Direct Debit

The quickest and easiest way to stay on top of your rent each week is to set up a Direct Debit with us. You can make the switch to Direct Debit via the Halton Housing customer app, under the ‘Rent’ section, or via your Halton Housing Customer Account.

You can also create a direct debit with us by calling 0151 510 5204.

Using Our Customer App

You can pay your rent 24 hours a day, 365 days a year form anywhere by using our Customer App.

Your Customer Account

To pay your rent, you will need your 19-digit rent card number which you can find at the front of your rent payment card, or on any of your rent statements.

Other Ways To Pay Your Rent

We have several different payments methods available to our customers, allowing customers to pay their rent in a way that best suits them.

Standing Order

You can pay by Standing Order weekly, fortnightly or monthly direct from your bank account by arrangement with your bank. When paying by standard order, please always include your 12 digit reference number.

PayPoint

Every customer has a PayPoint card. It is free, and you can pay as much and as often as you like by cash, debit card or cheque. To find your nearest outlet go to www.paypoint.co.uk.

Housing Benefit

Your Housing Benefit can be paid directly to us whether you receive full or part benefit. If you receive part benefit then you can arrange to pay the difference by one of the other methods that best suits you.

Halton Direct Link

You can pay your rent using the payment machines in Halton Direct Link offices. To make a payment you will need your rent payment card.

Phone

You can pay any time by phoning our 24-hour payment line on 0303-333-0101. If you wish to use the automated payment line they will require your 9-digit tenancy reference number; you can find this reference number on your rent statement. You can also set up a direct debit using our automated payment line!

Related Help & Support Articles

Find helpful articles on finding your next home with Halton Housing, and how to apply for a home here.

Related News

Stay up to date with all the latest Halton Housing news here!

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Today sees the launch of the 10th Merseyside Collective Switch. The Merseyside Collective Switch uses the collective buying power of its members to negotiate exclusive cheaper tariffs from energy suppliers. With most people still on their energy supplier’s standard (and often most expensive) tariff, we urge Merseysiders’ to get involved and find yourself a better deal […]

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