The quickest and easiest way to stay on top of your rent each week is to set up a Direct Debit with us. You can make the switch to Direct Debit via the Halton Housing customer app, under the ‘Rent’ section, or via your Halton Housing Customer Account.
We have several different payments methods available to our customers, allowing customers to pay their rent in a way that best suits them.
You can pay by Standing Order weekly, fortnightly or monthly direct from your bank account by arrangement with your bank.
Every customer has a PayPoint card. It is free, and you can pay as much and as often as you like by cash, debit card or cheque. To find your nearest outlet go to www.paypoint.co.uk.
Your Housing Benefit can be paid directly to us whether you receive full or part benefit. If you receive part benefit then you can arrange to pay the difference by one of the other methods that best suits you.
Halton Direct Link
You can pay your rent using the payment machines in Halton Direct Link offices. To make a payment you will need your rent payment card.
You can pay any time by phoning our 24-hour payment line on 0303-333-0101. If you wish to use the automated payment line they will require your 9-digit tenancy reference number; you can find this reference number on your rent statement.
You can post a cheque or postal order, made payable to Halton Housing Trust at: Halton Housing, PO Box 631, S050 0LG
Related Help & Support Articles
Find helpful articles on finding your next home with Halton Housing, and how to apply for a home here.
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Many of our customers may receive a call from a third party called ‘Kwest’ over coming weeks on our behalf. Kwest will ask randomly selected customers a number of questions about the service they’ve received from Halton Housing. This forms part of a service review we’re carrying out to improve our services for customers. If you have any questions about this, please contact a member of our Customer Services Team via our online communication methods