As a Halton Housing customer you have a number of payment options available for you to pay rent. By using our digital contact methods, you can pay rent 24 hours a day, from anywhere at any time.
You can pay your rent 24 hours a day, 365 days a year form anywhere by using our Customer App.
To pay your rent, you will need your 19-digit rent card number which you can find at the front of your rent payment card, or on any of your rent statements.
We have several different payments methods available to our customers, allowing customers to pay their rent in a way that best suits them.
You can pay by Standing Order weekly, fortnightly or monthly direct from your bank account by arrangement with your bank. When paying by standard order, please always include your 12 digit reference number.
Every customer has a PayPoint card. It is free, and you can pay as much and as often as you like by cash, debit card or cheque. To find your nearest outlet go to www.paypoint.co.uk.
Your Housing Benefit can be paid directly to us whether you receive full or part benefit. If you receive part benefit then you can arrange to pay the difference by one of the other methods that best suits you.
You can pay your rent using the payment machines in Halton Direct Link offices. To make a payment you will need your rent payment card.
You can pay any time by phoning our 24-hour payment line on 0303-333-0101. If you wish to use the automated payment line they will require your 9-digit tenancy reference number; you can find this reference number on your rent statement. You can also set up a direct debit using our automated payment line!
Find helpful articles on finding your next home with Halton Housing, and how to apply for a home here.
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Find all the information you need to know about Universal Credit, and how it may affect you here.
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If you're struggling to wait between 6 - 8 weeks for your first Universal Credit payment, find out what your options are here.
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We will close our normal telephone line, Live Chat and customer reception at Waterfront Point for Christmas and New year at 12pm on Tuesday 24th December and will re-open on Thursday 2nd January at 9.00am. If you have any type of general enquiry, want to check your rent balance, log a non-urgent repair or make a payment, you can use our App or Customer Portal. […]
A Police raid took place at a property in Widnes last week, in which drugs and drug paraphernalia were seized from the property and an individual was arrested by Cheshire Police. Due to the raid that took place and the subsequent arrest at the property, Halton Housing served a Section 21 notice to the tenant […]
Today sees the launch of the 10th Merseyside Collective Switch. The Merseyside Collective Switch uses the collective buying power of its members to negotiate exclusive cheaper tariffs from energy suppliers. With most people still on their energy supplier’s standard (and often most expensive) tariff, we urge Merseysiders’ to get involved and find yourself a better deal […]
Our sincere condolences go out to all those affected by the shocking fire in London. The tragic events at Grenfell Tower have highlighted the importance of our longstanding existing fire safety and inspection processes. It also reflects the importance of the substantial investment we have made in our homes to ensure they are safe and […]
As we mentioned a few weeks ago, to help make your busy life, that little bit more straight forward, we’ve been busy adding some useful new features, current information and making improvements to the Customer App. We’ve created a short animation to help you navigate the App and highlight some of the key features, you […]
Halton Housing have received reports of illegal door to door callers touting for business in the Widnes area. The callers are claiming to be able to provide people with compensation for outstanding repairs in their households. This activity is highly illegal, and a form of malpractice by any legal advice provider. Halton Housing will never […]
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