When you log your repair, we will provide you with:
A job reference number
An appointment date when the job will be carried out,
Where possible, we will provide you with an appointment when a maintenance technician will call.
These are repairs which could cause an immediate health hazard or danger to you or your neighbours, or cause significant damage to your home.
Step 1. What to do if you have an emergency
Report the fault as soon as you can by calling us day or night on 0303 333 0101 from a mobile. If you smell gas, contact National Grid on 0800 111999 immediately. Turn off the gas, open your windows and ventilate the property. DO NOT turn on or off any light switches or power supply.
Step 2. What to do if you have an emergency
If you have a burst or leak, turn off your water supply at the stop tap.If the emergency is due to an electrical fault, turn off power supplies at the main fuse box or meter.
Step 3. What to do if you have an emergency
Only report an emergency repair if there is immediate danger to personal health and safety, or serious damage to the property.We will charge you for the cost of the repair if we, or our contractors carry out work after normal hours on a non-emergency. We will charge you if the item in need of repair is your responsibility.
Here you can find all the repairs related information you may need to know.
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