When you log your repair, we will provide you with:
A job reference number
An appointment date when the job will be carried out,
Where possible, we will provide you with an appointment when a maintenance technician will call.
These are repairs which could cause an immediate health hazard or danger to you or your neighbours, or cause significant damage to your home.
Step 1. What to do if you have an emergency
Report the fault as soon as you can by calling us day or night on 0303 333 0101 from a mobile. If you smell gas, contact National Grid on 0800 111999 immediately. Turn off the gas, open your windows and ventilate the property. DO NOT turn on or off any light switches or power supply.
Step 2. What to do if you have an emergency
If you have a burst or leak, turn off your water supply at the stop tap.If the emergency is due to an electrical fault, turn off power supplies at the main fuse box or meter.
Step 3. What to do if you have an emergency
Only report an emergency repair if there is immediate danger to personal health and safety, or serious damage to the property.
Here you can find all the repairs related information you may need to know.
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Customer notice: Bank Holiday Hours
Please be aware that over the Bank Holiday weekend, we are operating an emergency and rent payment telephone service from 5pm today until Tuesday 27th August at 9am. Waterfront Point will also be closed to customers/visitors and Live chat will not be available during this time. Non-emergency queries or requests can still be raised via the Halton Housing app and portal. For emergency repairs only please call us on 0303 333 0101.