When you log your repair, we will provide you with:
A job reference number
An appointment date when the job will be carried out,
Where possible, we will provide you with an appointment when a maintenance technician will call.
These are repairs which could cause an immediate health hazard or danger to you or your neighbours, or cause significant damage to your home.
Step 1. What to do if you have an emergency
Report the fault as soon as you can by calling us day or night on 0303 333 0101 from a mobile. If you smell gas, contact National Grid on 0800 111999 immediately. Turn off the gas, open your windows and ventilate the property. DO NOT turn on or off any light switches or power supply.
Step 2. What to do if you have an emergency
If you have a burst or leak, turn off your water supply at the stop tap.If the emergency is due to an electrical fault, turn off power supplies at the main fuse box or meter.
Step 3. What to do if you have an emergency
Only report an emergency repair if there is immediate danger to personal health and safety, or serious damage to the property.We will charge you for the cost of the repair if we, or our contractors carry out work after normal hours on a non-emergency. We will charge you if the item in need of repair is your responsibility.
Here you can find all the repairs related information you may need to know.
Manage Your Tenancy 24 Hours a Day, at the Click of a Button by Downloading Our Customer App.
Our Customer App allows you to manage your Halton Housing tenancy 24 hours a day, 365 days a year. You can now pay your rent, raise a query, report a repair, report anti-social behaviour and do so much more via the Customer App, download it today!
Stay up to date with all the latest Halton Housing news here!
Would you like to receive news and updates straight to your inbox? Tell us your email address and areas you are interested in, and we will send you relevant updates
Copyright Halton Housing 2018 | A charitable housing association registered under the Co-operative and Community Benefit Societies Act 2014 | Website design and development by Clicky Community Benefit Society Registration number: 7744 Privacy Notice | Sitemap
Many of our customers may receive a call from a third party called ‘Kwest’ over coming weeks on our behalf. Kwest will ask randomly selected customers a number of questions about the service they’ve received from Halton Housing. This forms part of a service review we’re carrying out to improve our services for customers. If you have any questions about this, please contact a member of our Customer Services Team via our online communication methods