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Help & Support
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Aids & Adaptations

All Halton Housing customers can apply to have changes made to their home to help them live more comfortably and safely if their circumstances change over time.

Minor Adaptations

Examples of minor adaptations include:

  • Grab rails/handrails
  • Bannister rails
  • Lever taps
  • Flashing light doorbell

We aim to complete minor adaptations within 25 days, dependant on the type of adaptation required. If you want to discuss minor adaptations to your home, please contact our Customer Services Team. You can contact the team by emailing or calling 0303-333-0101

Talk to Us?

What if minor adaptations don’t resolve the problem I’m having with daily activities?

Aids and Adaptations Step 1

Firstly, we will discuss your needs with you and arrange a visit. Once we have reviewed your needs, we will either recommend adaptations for your home, or offer you the option of a move to an already adapted home. We will offer you a move if your home is unsuitable for the recommended adaptations, as some adaptations are simply not possible to carry out on some homes due to the nature, design or layout of the home.

Aids and Adaptations Step 2

We’ll Support you through the Property Pool Plus process (the way our homes are allocated) and help you to find a property which is suitable for you and your family. We will also set up automatic bidding on Property Pool Plus, to ensure you don’t miss out on the type of properties and areas you would like to live in.

Aids and Adaptations Step 3

If required we will make a referral to an Occupational Therapist to help identify your specific needs.

Major Adaptations

If you require a major adaptation, these are generally more complicated as they can take longer to install and they are often expensive to carry out.

Examples of major adaptations include:

  • Wheelchair ramps
  • Level access showers
  • Stair lifts

If you are having problems carrying out your normal daily activities, or if you require major adaptations to your home, there are other options available to you.  Our Housing Options Gateway Advisor will be happy to discuss this with you.  For further advice please contact the team on 07903594937 or email

Creating Safer Homes

If you’re struggling to get around your home, and require some equipment to help make this easier for you contact Halton Borough Council’s Initial Assessment Team. The team will assess your circumstances and may be able to provide you with equipment to help you get around your home easily, and make using any major adaptations easier for you. You can contact the team by calling 0303 333 4300.

If your medical condition or disability changes once you have already had adaptations made to your home, you can contact us and apply for a reassessment to make sure your home is still meeting your needs.

If your home is unsuitable for the recommended adaptations we will discuss alternatives with you. Some adaptations are simply not possible to carry out due to the nature, design or layout of your home. If this is the case, then we would seek to provide you with a suitable, alternative home.

If you think you are eligible to have adaptations made to your home, fill in our Self Referral Form. Once completed, either email the form to a member of our team at or post it to Halton Housing Trust PO Box 631.

As a general rule regarding aids and adaptations we will:

  • Prioritise rehousing to a more appropriate property rather than undertake major adaptations to previously unadapted properties
  • Work closely with the Council’s Occupational Therapy Team to find solutions that are appropriate to the person and to the property
  • Install wet rooms rather than level access showers where appropriate and in line with our Aids and Adaptations Policy.

As a general rule, we will not:

  • Undertake adaptations to a property which is under occupied
  • Undertake adaptations to a property where external access is problematic
  • Undertake adaptations to a property that would have a major impact on its future usability
  • Install a wet room to a property above ground level
  • Install permanent concrete ramps
  • Undertake any new works or modifications whatsoever to accommodate a mobility scooter
  • Install a new stair lift where a recycled stair lift is suitable
  • Install a stair lift over the value of £2,000
  • Fit through floor lifts
  • Undertake modifications to a property over the value of £5,000
  • Construct an extension to a property.

Related Information

Please see here to find more information on the support services, and types of adapted homes we offer.

Find an Adapted Home

We own and manage a variety of different homes to fit a range of different housing needs. If you would like to apply to live in one of our adapted properties, sign up to Property Pool Plus and follow the registration steps.

Related Help & Support Articles

Find helpful articles on finding your next home with Halton Housing, and how to apply for a home here.

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