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types of repair

Types of Repair

Types of Repair

We have two types of repair categories, emergency repairs and non-emergency repairs. You can report non-emergency repairs 24 hours a day, 365 days a year via our digital methods.

What To Do If You Have An Emergency?

Step 1. What to do if you have an emergency

Report the fault as soon as you can by calling us day or night on 0303 333 0101 from a mobile. If you smell gas, contact National Grid on 0800 111999 immediately. Turn off the gas, open your windows and ventilate the property. DO NOT turn on or off any light switches or power supply. 

Step 2. What to do if you have an emergency

If you have a burst or leak, turn off your water supply at the stop tap. If the emergency is due to an electrical fault, turn off power supplies at the main fuse box or meter. 

Step 3. What to do if you have an emergency

Only report an emergency repair if there is immediate danger to personal health and safety, or serious damage to the property.  We will charge you for the cost of the repair if we, or our contractors carry out work after normal hours on a non-emergency. We will charge you if the item in need of repair is your responsibility.

Non-emergency Repairs

We will offer you an appointment within 20 days for any repair that is not an emergency. You can report a repair via our online methods 24 hours a day, 365 days a year. You can report a non-urgent repair via:

Looking to Move?

To apply to live in any of our properties you must have an active Property Pool Plus account. To register for an account, simply follow all of the Property Pool Plus registration steps.

Related Help & Support Articles

Find helpful articles on finding your next home with Halton Housing, and how to apply for a home here.

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Latest News

Stay up to date with all the latest Halton Housing news here

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Paul F
Halton News

Organ Donation saves lives

16th March 2018

January 2018 marked the 5-year anniversary of Paul Furfie’s untimely passing, Halton’s first recipient of the Order of Saint John UK Award for Organ Donation. The NHS Blood and Transplant website describes the award as one that ‘…honours the incredible gift donors and their families in the UK make by donating their organs to save […]

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Halton News

Halton Housing to take part in triathlon of e...

7th March 2018

  On Friday 9th March, Halton Housing staff members will be taking part in a triathlon of events in order to raise funds for Target Ovarian Cancer. Halton Housing staff members will be taking part in a treadmill relay, a woodland walk and overnight stay out in Norton Priory’s Undercroft. This schedule of activities will […]

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Extra Care Scheme apartment for sale

7th March 2018

One second floor, two-bedroom apartment is currently for sale in Naughton Fields, a Halton Housing Extra Care Scheme located on Liverpool Road, Widnes. The two bedroom, spacious apartment includes a balcony and access to a well-kept communal garden. There is also a hair and beauty salon, bistro and cosy communal lounge on site for residents […]

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Your Community

Halton Autistic Family Support group receives...

7th March 2018

Halton Housing’s Nominated Charity, Halton Autistic Family Support group has undergone a refurbishment programme to the value of £5400.00, thanks to Halton Housing and its supply partners. Each year Halton Housing pledges support of materials and labour to their charity of the year. This year’s nominated charity, Halton Autistic Family Support group (HAFS) were selected […]

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Halton News

We’re on the lookout for projects to help g...

7th March 2018

We’re on the lookout for local projects we can volunteer man power resources and materials to! The projects which are eligible for this kind of support have to: Be run by a not-for profit organisation based in Halton Funding is already in place to cover costs The project needs to be ready to start and […]

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Halton Housing secure planning for 118 new ho...

7th March 2018

Halton Housing have secured planning permission for the development of 118 new homes in Widnes, Cheshire. The mixed tenure scheme will see the regeneration of a 7.2-acre former industrial site in Tan House Lane area. Work on the development is expected to begin in March 2018, with the initial demolition and remediation of the site […]

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